Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromw. H.
Date: 08/03/2023
Like SO many other reviews, the driver left my package in the lobby. It was gone within 10 minutes of being delivered. The complete and utter laziness and unprofessionalism from the driver is **********. Theres no reason they could not deliver this to my door. We have no concierge and no security watching the lobby. This delivery company should be shutdown.
uniuni
Date: 20/03/2023
Good day *****, We sincerely apologize that one of our drivers delivered your parcel to the lobby area of your building as opposed to your front door. Our Support Team was able to confirm that you have an open ticket with their team. We will have one of our Team Leaders reach out to you via email to discuss your matter further. We extend our apologies for any inconvenience that this has caused. Thank you, UniUniw. H.
Date: 20/03/2023
The concern was addressed with the delivery company and I am going through the steps to get a refund. Frustrating as it is, the company was helpful getting this refund and addressing my complaint.w. H.
Date: 20/03/2023
The concern was addressed with the delivery company and I am going through the steps to get a refund. Frustrating as it is, the company was helpful getting this refund and addressing my complaint.Review fromJ. G.
Date: 07/03/2023
UniUni Company is the worst I saw!Impossible to call, nobody answer (I'm called between 5 and 10 times per day), by email, no reply. And I have the number of the local warehouse and they told me to call the company... but the company never answer!!!uniuni
Date: 08/03/2023
Good day ******, We apologize that you were unable to reach our ************** for assistance. If you would like us to investigate further, you may contact one of our Customer Support Representatives at **************. The ************** is open Monday through Saturday 10 AM - 9 PM EST or visit us at our website www.uniuni.com and go to the "Contact Us" page and submit a ticket to one of our agents for further assistance.We look forward to hearing from you. Thank you, UniUniJ. G.
Date: 08/03/2023
Yes, I called everyday 10 to 15 times 10 days ago and NOBODY answer. Fake company.Review fromRob C
Date: 03/03/2023
UNIUNI IS THE WORST!! They have had my package as out for delivery for 5 days now!!!!! How long do you need to take to deliver a package, UNIEXPRESS?!! Clearly they have no clue the meaning of express and theyre far from it!! Ive called customer service numerous times and not only are they very unprofessional (I was hung up on by one person as she kept saying to wait and I said but how long, its been 5 days of this out for delivery nonsense! So she just hung up!!!!!) but they are completely useless too and provide no help as to where hitting package actually is and when it really is supposed to arrive!!! Avoid this company at all costs!!!!uniuni
Date: 08/03/2023
Good day ***, We are sorry to hear that the timeline of delivery is frustrating. We will be in contact with you via email to verify your tracking number. With this information, we will be able to dig deeper and see what's causing the delays. We look forward to speaking with you. Thank you, UniUniReview fromJohn A
Date: 02/03/2023
They fail to respond to multiple requests to track and reply to the calls. It's literally radio silence and their contact number goes to voicemail, that they are closed even though it is during business hours. At this point, there's no clear answer to where the package is.I don't understand why they even have an A- rating when the complaints I see here are all similar.uniuni
Date: 08/03/2023
Good day ****, Thank you for taking time out of your day to provide us some feedback on your experience with UniUni. I was able to find an outstanding Customer Support Ticket via your email. I will have a member of my Leadership Team reach out to you today. We sincerely apologize for the missed communications. We look forward to discussing this further. Thank you, UniUniReview fromWojciech L
Date: 01/03/2023
I was lucky to notice the parcel outside my door !They should have ring the bell ????...this is the MAJOR ISSUE with many other postal delivery companies as well, notably Amazon products drivers.uniuni
Date: 08/03/2023
Good day Wojclech, We appreciate your feedback. We will forward your review to the Branch that is closest to you for further review of their policies and procedures. If you would like us to investigate further, you may contact one of our Customer Support Representatives at **************. The ************** is open Monday through Saturday 10 AM - 9 PM EST or visit us at our website www.uniuni.com and go to the "Contact Us" page and submit a ticket to one of our agents for further assistance.Thank you, UniUniReview fromMichael M
Date: 24/02/2023
Like many of these reviews, I have had countless packages left either outside my apartment building door, or lobby, without me knowing of my delivery. We have a call box outside the main door, and either these people stupid or lazy to buzz or just after their pay for delivery. I have twice gone to pick up my package at their location, and it is a small ****************** ,and you have to lineup with the eatery clientele. When it gets to your turn, you show them your id and the person will go to a small curtained area for your package. Wow, what a lousy business. My shipments come from **** and they ship with Global Landmark, which I am not fond of. I live in ********, ** and I have tracked my packages from ****** next door, to ********, and further somewhere and back to west. It sometimes takes more than a month and when it finally gets to Uni Express. they also louse up the delivery. I will never deal with these people if I know my package will come through them. I wish their business license is revoked forever.uniuni
Date: 08/03/2023
Good day *******,We thank you for letting us know of your experience with UniUni. We will be in contact with you via email to get your tracking number and review your account. We apologize that the drivers are not delivering your parcels to safe locations so that you are able to receive them. We look forward to speaking with you further on this matter. Thank you, UniUniReview fromSejal A
Date: 23/02/2023
I got my package delivered today. the product was delivered very safely, with no damage. Thanks a lot!uniuni
Date: 08/03/2023
Good day *****, We appreciate your review of UniUni!Thank you for taking time out of your day to share your experience.Have a great day!UniUniReview fromLindsay W
Date: 21/02/2023
Said they delivered the package, gave picture "proof" that is supposed to be the address label and also a picture of the house number or street number. But the second picture was of my package in front of a steering wheel. I contacted them and they said they would get into contact with the courrier that delivered my package and get back to me in ***** hours. I called back 2 days later, no answer from the courrier, got told to wait a bit longer until they could contact them. Called a week later still nothing and then a day after the call, just got an email saying that they couldn't contact the courrier and it was declared lost/stolen.It seems rather obvious that the courrier most likely stole my package and they would rather not do anything about it and leave it up to the seller to deal with.uniuni
Date: 08/03/2023
Good day *******, We are sorry to hear about your experience. We will be in contact with you via email to discuss your concerns further and investigate your communications with my team. We look forward to speaking with you. Thank you, UniUniReview fromPO P
Date: 21/02/2023
Unorganized company tracking ineffective. I live in small town their courier has had my package for delivery since Feb 19 today is feb 21 it has interrupted my daily life waiting to be home for package each day not delivery. Status says out for delivery since Feb 20. **************** evasive when I requested supervisor refused. Fix ituniuni
Date: 08/03/2023
Good day ******, We are sorry to hear of the experience that you have had with UniUni. I will be in contact with you via email to verify your tracking number so that we are able to look into your concern further. We look forward to chatting with you. UniUniPO P
Date: 08/03/2023
Hi after some days your team reached out issue resolved tyouReview fromVicki C
Date: 24/01/2023
Uni is the worst courier company that I have ever had to deal with.
They delivered my package to my work addess & it got ****** because the lazy delivery driver just left it by a door. A door that is a fire door & is locked from the outside. They never even bothered to got around to the reception door.
They took a picture like that is ok, no it's not ok, you just left it to be ******.
Any business that deals with them will have unhappy customers. Poor quality of service.
Their customer service does nothing to investigate except show those photos like that helps, no I'm not ***** I never got my package due to your drivers **********.uniuni
Date: 24/01/2023
Good day *****,
We are sorry that your experience with UniUni was not a positive one.
I was able to find a file with the description of your POD (Proof of Delivery) pictures. I will reach out to you via email to confirm your tracking number so that I may review your communications with our Support Team.
I look forward to hearing from you.
UniUni
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