Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromSuzanne L
Date: 20/08/2022
Very unprofessional. Driver left my package on the counter where all the mailboxes are in the front lobby of my apartment building. Of course the package was ******. I have tried to get some answers and seek reimbursement for the last 3 days, however, the manager refuses to return my calls.Review fromPeter O.
Date: 17/08/2022
Company says package delivered, but it was not.
Tried to reach company 3 x by using their online form. No response.
This company sent me a text at 10:58 pm , Saturday August 6th , saying a package had been delivered. Tracking number xxxxxxx There was no package. There was no sticker on the door saying delivery was attempted and where to pick up the package. When tracking the package on their website, it says 'delivered' with a picture of the street entrance to my building and a 2nd picture of the label on the package. Am I to assume they left the package outside my apartment building, on the busy street, at 11pm on a Saturday night? I completed their customer service form on their website on Sunday Aug 7th to seek a resolution and to find my package. Their website says they will respond in 24 hours. I received no response. I completed the customer service form again on August 8th and a third time on August 11. It is now August 17th and still no response, nor package.
uniuni
Date: 18/08/2022
Good Day ******
We are so very sorry for the experience you have had with UniUni.
We will be in contact via email to confirm your tracking number and to verify the status and journey of your parcel.
Thank you,
GloriaPeter O.
Date: 19/08/2022
Update: Uni Uni reached out to me the day after I posted my issue here. The have resolved the issue quickly by refunding my money for the package.
Its nice to have things settled so quickly.Review fromTrish Dean
Date: 08/08/2022
I wish I could give no stars. The package was delivered early (seems great, right?). But it was Friday evening and I was not at home. The driver did not ring the bell (I would have got a notification on my phone and asked a neighbour to grab the package) and he left the package front and centre on the top of the steps where the whole street could see. I have a 12 foot porch he could have hid it by leaving it anywhere else. I complained to the company and they said I should call 9-11 and they don’t require their drivers to ring the bell. I am out $$$ because of this awful service. I didn’t ask for the company I ordered from to deliver through these useless people. I can’t order from there again in case they use Uni again.uniuni
Date: 18/08/2022
Good day *****,
We are so very sorry for the experience that you have had with UniUni.
We will be reaching out to via email to confirm your tracking number as well as the journey and status of your parcel.
Thank you,
GloriaTrish Dean
Date: 29/08/2022
Gloria at UniUni has quickly helped to resolve this issue and has provided excellent customer service. I hope the couriers will take extra care in the placement of packages in the future.Review fromZenittar Z.
Date: 23/07/2022
Had a package that was supposed to be delivered on the 22nd of July…Got to Uni and my status order has been pending since,it also doesn’t help the matter that am moving from the address very soon…tried calling their customer service but it keeps going to voicemail!!!! I don’t know the status of my package since it got to Uni express,each time I try tracking it…keeps telling me it’s pending but according to the company I ordered from,it’s already been received and processed by Uni !! I don’t even mind having to go pick it up myself but there’s no information of that sort as to where and how I should do thatuniuni
Date: 02/08/2022
Good day *********,
We are sincerely sorry for the experience you had with UniUni.
I will be contact you via email to verify your tracking number and too look into the status or the reasons behind the delay.
Thank you,
Gloria
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