Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  103 3728 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromCarolyn B

  Date: 24/05/2025

  This company keeps saying they attempted to deliver. However, I live in a condo that would alert me on my phone if they had tried. This only happens with this company. I know I am being lied to by them . Then they make it impossible to speak with a customer agent.

• Review fromBeatrice L

  Date: 20/05/2025

  Two different attempts for delivery. Failed. Two different packages. Uniuni will not deliver to a *********** box. There's a postal box on the property, Uniuni will not do the simple thing by putting the item in the mailbox if it's to be delivered after business hours, or take it to the main *********** ***** if it won't fit in the mailbox. Uniuni is Not in service to deliver packages, Uniuni complicates orders by returning to the sender if the *********** is closed.

• Review fromTINA L

  Date: 19/05/2025

  uniuni was supposed to deliver a package to my home; instead, they sent me a confirmation email of my package being delivered to a child care center! Who could mistake a big commercial building with **** in bold colored letters (as shown in the proof of delivery photos) with a home? When I contacted them about their driver's error, they said they let the vendor know of the delivery mistake, and it's up to the vendor to decide if they will remedy uniuni's delivery error by sending another package. What??? That's not taking responsibility for their driver's blatant mistake at all! And I still don't have my package or a resolution!

• Review fromShannon P

  Date: 18/05/2025

  Zero stars would be preferred. They lack moral and unethical employees who fail to deliver and take an extra minute to even figure out a small issue. If you live in any apartment or gated community. You can hang up getting your item(s). My solution is to cancel ordering from anyone who utilizes this services. So they infect are costing other companies money due to their fraudulent business practices.

• Review fromJessica S

  Date: 18/05/2025

  HORRIBLE! ***** assigned this company for last-mile delivery I still havent received my package and dont know what to do!

• Review fromAdam S

  Date: 15/05/2025

  They failed to deliver a $400 package to my gated community twice. I explicitly instructed them to call my cell phone upon arrival since entry requires gate access. Both times, they ignored this simple instruction. Instead of calling me, their driver simply left with the package and returned it to the warehouse. To make matters worse, on the first delivery attempt, they falsely marked my address as incorrect, despite the fact that I regularly receive packages at this exact same address from major carriers like ****, **** and ***** without any issues.UniUni doesnt use legitimate, trained delivery professionals. They use third contractors who couldn't care less if your package gets delivered to you. Unlike legitimate delivery services, UniUni drivers lack access to secure apartment complexes and gated communities. So instead of just calling when they arrive, they just turn around and leave despite my explicit instructions to call after arrival that communicated through email and via phone after the first failed delivery attempt. I even offered to pick up the package directly from their warehouse, just to avoid further problems and they refused.I contacted the seller and explained that I would be traveling to ************** starting May 12, and wouldnt be available to receive the package after that. I asked them to redirect the delivery to my ************** address. The seller agreed. But unsurprisingly, UniUni has done nothing, hasnt moved the package, and has completely stopped responding.

• Review fromsa s

  Date: 15/05/2025

  Package not attempted to deliver and marked as wrong address. Address was correct but opened a ticket and it took them over 2 weeks to retry it to deliver. They marked it delivered with 3 blank images as proof of delivery. not sure how are they in business.
  

  uniuni

  Date: 16/05/2025

  Dear Sau sha,

  Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience caused throughout your delivery experience.
  Upon reviewing the case, we can confirm that while the address provided was correct, the address formatting was causing issues in our system, which led to the initial delivery attempt being marked incorrectly. Once this formatting issue was identified, our team corrected it and proceeded with a redelivery.
  Regarding the proof of delivery, we acknowledge that the images provided did not meet UniUnis Proof of Delivery (POD) standards. Your concern was valid, and we appreciate you bringing this to our attention. Our **************** Team followed the appropriate policy by flagging the failed POD with the driver's manager.
  We truly appreciate your patience and understanding. Feedback like yours helps us improve our service and accountability.
  If theres anything more we can support you with, please dont hesitate to reach out.
  Best *****************start="1417" data-end="1420">UniUni

• Review fromDaniel B

  Date: 15/05/2025

  ******* is the worst delivery service that I know, they several mistakes for delivering my purchases. They usually drop and go living my purchases unattended in my building and delivering to the wrong address. They are very unprofessional !
  

  uniuni

  Date: 16/05/2025

  Dear ******,

  Thank you for sharing your feedback. Were very sorry to hear about the repeated delivery issues youve experienced, and we understand how frustrating this must be.
  To help prevent future occurrences, we invite you to submit a ticket through our support portal at ********************************************************************. There, you can provide specific delivery instructions indicating where you would like your parcels to be left. This helps our drivers follow your preferences more accurately and ensures safer, more reliable deliveries.
  We appreciate your time and hope to improve your experience moving forward.
  Best *****************start="851" data-end="854">UniUni

• Review fromTodd P

  Date: 14/05/2025

  ******************** is an utter disaster! Their drivers are unprofessional (begging for gas money!), ignore clear instructions (repeatedly parking on our driveway), and even caused property damage (oil leak!). Their "support" (********************************************************************) is useless, and they've completely ignored our complaints.This isn't just our experience; TrustPilot has over 800 reviews averaging ONE STAR a damning testament to their incompetence. They must be offering dirt-cheap deals to businesses, because no sane customer would choose this.The infuriating part? Many of my favorite stores use them, forcing me to consider whether to keep shopping there to avoid this terrible service.******* is negligent, unresponsive, and damaging. Avoid them like the plague! And tell the companies you buy from that their choice of ******* is impacting your business.
  

  uniuni

  Date: 16/05/2025

  Dear ****,

  Thank you for sharing your concerns.
  Weve reviewed the matter carefully and agree it fell short of the standard we aim to uphold. Our team has since followed up directly through your open support ticket, and were committed to seeing this through with the attention it deserves.
  Your feedback is valued, and were taking steps to ensure a better experience moving forward.
  Best *****************start="985" data-end="988">UniUni

• Review fromEvangelos K

  Date: 13/05/2025

  I am still waiting for my package, no updates, no one is answering calls, and the main number has been disconnected. I want my package delivered asap.
  

  uniuni

  Date: 16/05/2025

  Dear *********,

  Thank you for reaching out. Were sorry to hear about your experience and understand your frustration.
  At this time, were unable to locate a support ticket under the email address used to submit this message. To assist you further and locate your package, please submit a ticket through our official support portal at ********************************************************************. This will allow us to gather the necessary details and investigate your delivery as quickly as possible.
  We appreciate your patience and look forward to resolving this for you.
  Best *****************start="717" data-end="720">UniUni