Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  103 3728 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromI. A.

  Date: 23/03/2023

  Where do I even start in regards to this horrible company. The ****** driver called me yesterday and says" *** ********** ", I go downstairs he's not even there! I call ******* number back to no avail. I get a message pop up in my email that's it's delivered. I track it on uniuni website and the driver dropped my package in front of the superintendents door in another building. Can you believe this ****! I called twice and spoke with one agent who completely **** and gave me the driver's personal number. I called the driver and this man told me he gave it to his cousin to deliver it. What a unprofessional answer. The second agent was of no help, she claimed a manager will call me in 2-4 hrs but hear nothing. I asked her what is the managers name and she rep**** " ******* manager . What the h*** is that?
  

  uniuni

  Date: 29/03/2023

  Hi ***, We apologize for the experience that you have had with UniUni. After verifying with your open customer service ticket. We have confirmed that your matter is resolved and that a refund was provided for the misdelivered parcel. Please accept our apologies for the inconvenience. Thank you, UniUni

  I. A.

  Date: 29/03/2023

  They have resolved the matter. Thank you UniUni for reaching out and solving this issue in a timely matter.

• Review fromColin D

  Date: 21/03/2023

  I would add 0 stars if i could. If your package is shipped through Uniuni i wish you luck. Youd have better odds of receiving your package if it were dropped into the ocean and you waited for it to wash up on the beach.
  

  uniuni

  Date: 29/03/2023

  Hi *****, We sincerely apologize for the delay in responding to your inquiry. We have found an open customer service ticket via your email and have responded to that ticket. We are awaiting verification from the branch on the status of your parcel. Please accept our apologies for any inconvenience that this may have caused. Thank you, UniUni

• Review fromCynthia J

  Date: 21/03/2023

  Received a notification that my parcel had delivered and to check the front step or the local lock box. It wasnt in either location. Called number provided, they dont answer. Im so frustrated.
  

  uniuni

  Date: 29/03/2023

  Good day *******, We apologize for the delay in responding to your inquiries. We have found your open **************** ticket and will follow up with you as soon as possible with a resolution. Please accept our apologies for the inconvenience. Thank you, UniUni

• Review fromElizabeth M

  Date: 20/03/2023

  They apparently tried to deliver a package on March 10 but had the wrong address. I have double checked with sender and they have the correct address. No contact from Uni Uni. I have sent in 3 tickets and no one has contacted me. I have sat on hold for over 30min x2 and no one answers the phone. Is this a real business or just a scam where they keep the packages they are supposed to deliver? Appalling customer service.
  

  uniuni

  Date: 29/03/2023

  Good day *********, We are sincerely sorry that there was a delay in responding to your customer service ticket. We have verified your three open tickets and have responded to you. Once we verify your address we will immediately set up a second delivery. We apologize for the inconvenience that this delay may have caused. Thank you, UniUni

• Review fromIjeoma O

  Date: 17/03/2023

  Uniuni is the worst. I have been expecting my package for more than a week. Only for me to receive a message from them that I have a failed delivery because of failed contact. I never got a call or sms that they are coming to deliver my parcel and suddenly I have a failed delivery. I am so angry right now. I called their customer service and the lady told me my option is to come for pickup and ended the call on me. I call back and I am told that their call center has closed. How can your call center close at 1pm EST. Their warehouse indicated for pickup is 1hr journey away from where I live. I have kids. How do I manage to go for pickup when I paid for delivery to avoid inconveniencing myself. I am so maaaddddd right now. Uniuni better deliver my parcel or else.
  

  uniuni

  Date: 20/03/2023

  Good day ******, We apologize for the delay in receiving your parcel. UniUni has verified that your parcel was delivered on March 18 at 3:58 pm. Two days after UniUni received it within our warehouse. We sincerely apologize for any frustrations felt while dealing with our support team and will review your communications with them, for further training opportunities. Thank you,UniUni

• Review fromJ. T.

  Date: 16/03/2023

  Waiting for a special order for my daughters birthday, was in *********** for a week before arriving in ******** had a notification pop up at midnight it was (finally) out for delivery 10 days after receipt in *********** and nearly 12 hours later still nothing. I honestly believe this company walks delivery and has no concept of express I will not be dealing with this company again, ever. Useless customer service, avoid at all costs.
  

  uniuni

  Date: 20/03/2023

  Good day ********, We sincerely apologize for the delay in receiving your parcel. UniUni has confirmed that we do have an open customer support ticket in relation to your review. We will connect you with one of our Team Leads and they will contact you shortly to verify the status of your parcel. We look forward to resolving your concerns quickly. Thank you, UniUni

  J. T.

  Date: 20/03/2023

  I have sent emails to support, and received the same canned response suggesting I email ******** warehouse. I did that, twice days apart, no response. Emailed support again and getting no answers at all. Always the same canned response. It has been out for delivery for 5 days now. I doubt I will hear from the company, this reply is the same canned response I get from emails.
  

  uniuni

  Date: 29/03/2023

  Hi ********, We apologize for the delay in getting you an answer. We have found your customer support ticket and are awaiting a response on the status of your parcel. Thank you, UniUni

  J. T.

  Date: 03/04/2023

  So I just had an email from UniUni that my package was delivered this morning. I am home and can confirm nothing came. I have a security camera that shows no one has been to the house. Looking at the pictures that confirm delivery, the picture of my house is straight off ****** earth, and the package doesnt show an address - how do I know it is my package? Looks like a random package. I truly believe they lost it, and are lying to cover it up.

• Review fromYan L

  Date: 16/03/2023

  After reading the comments posted here I was bracing myself for the similar thing that may happen to my order delivery. To my surprise it went pretty well. The courier messaged me on arrival, buzzed me and left the package in the lobby of my building as l was coming down to collect it.
  

  uniuni

  Date: 20/03/2023

  Good day ***, We are so happy to hear that you received your parcel. We appreciate you taking the time to leave us a review. Have a great day!UniUni

• Review fromMaria C

  Date: 13/03/2023

  Unprofessional! We have been waiting for a package that was supposed to arrive 2 days ago after the delivery date had already changed from what it was supposed to originally be. We have since not gotten any response from UniUni, and we have not been able to get in contact with them either.
  

  uniuni

  Date: 20/03/2023

  Good day *****, We sincerely apologize for the delay in receiving your parcel. UniUni will reach out to via email to verify your tracking number so that we may verify the status of your parcel and understand why there was a delay with your delivery. We look forward to hearing from you. Thank you, UniUni

• Review fromJennifer C

  Date: 13/03/2023

  THE WORST!!!!! They delivered my package to the wrong house and the pictures they sent to me did NOT even indicate my address in the photos as they are suppose to! (As stated on the website!). This company is TERRIBLE and the people working for them are LAZY!
  

  uniuni

  Date: 20/03/2023

  Good day ********, We apologize that your parcel did not make it to you. UniUni will reach out to you via email to confirm your tracking number so that we are able to investigate your concerns further. We look forward to hearing from you. Thank you, UniUni

• Review fromYasmin A

  Date: 11/03/2023

  S***** Three of my parcels were delivered to three different places and none of them made it to **** called and messaged and didn't hear back. This company needs to be sued and shut down. It's unacceptable. And I have called and emailed and they don't answer and don't respond. They actually told me to send a photo of my door so they know what it looks like. Honestly.. what is wrong with you people? Go look at the delivery emails and you will even see that your drivers are dropping things off in random places. Where is my stuff??????
  

  uniuni

  Date: 20/03/2023

  Good day ******, We sincerely apologize for the frustrating experience that you had with UniUni. Our Support Team was unable to find a ticket within our system that included your name or email. We will reach out to you via email to confirm your email address and tracking number. When and if a driver delivers to an incorrect address, our **************** Representatives will request you send a picture of your home to confirm with the proof of delivery photos that it was delivered to an incorrect address. Which is why this step was requested of you. We look forward to discussing your matter further. Thank you, UniUni