Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  103 3728 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJohnathan C

  Date: 12/04/2025

  If I could leave no stars I would!... Seriously.. I leave a ton of reviews to every company that I use.. I think of all the hundreds of reviews I've left maybe three or four might have been not that good but really I just want to say take this as the worst review ever of any company My package was supposed to be delivered I was told that that delivery attempt failed and they were unable to deliver my package I called immediately giving specific instructions letting them know where to leave my package and everything and I have cameras never did I see them attempt again like they said they were going to matter of fact never seen them even attempt the first time.. these people are bogus Make sure if you order anything that it is not going to be handed off to these guys if it is don't waste your time.
  

  uniuni

  Date: 15/04/2025

  Dear *********,

  Thank you for sharing your experience. We understand your frustration and are sorry to hear that your delivery has not gone as expected.
  Weve reviewed your support ticket and can confirm that an agent is currently working on your case. Before we can proceed with booking a second delivery attempt, we need to confirm your address and contact information to ensure a successful handoff. An email has been sent requesting these details, once we receive your reply, well move forward with rebooking the delivery.
  We appreciate your patience and ask that you please check your inbox (and spam folder, if needed) and respond at your earliest convenience so we can assist further.
  Sincerely,
  UniUni 

• Review fromCarol W

  Date: 11/04/2025

  This china owned delivery service has the most awful customer service and recovery of incorrect delivered packages. Avoid at all costs .

• Review fromAmy T

  Date: 10/04/2025

  The WORST delivery company I have ever dealt with. They had two failed deliveries to my home, one with a phone call from the driver who did not speak or understand any English, so he couldn't understand when i asked him to leave the package. He hung up on me, and when I contacted UniUni, they said my package will be returned to its place of origin: *****. I see nothing but bad reviews about this horrible company, and I believe they deserve every single one of them.
  

  uniuni

  Date: 11/04/2025

  Dear ***,

  Thank you for sharing your experience. We understand your concerns and are here to help clarify the situation.
  Weve reviewed your support ticket and can confirm that the parcel is marked as delivered, and a proof of delivery photo was captured by the driver at the time of drop-off. You can view this photo by referring to the delivery confirmation email sent to you when the parcel was delivered.
  If you did not receive the email or are unable to access the photo, please contact our support team. We have a step-by-**** ***** available and will assist you in retrieving the image.
  If the delivery photo does not match your property or appears incorrect, were happy to escalate the case for further investigation.
  Sincerely,
  UniUni

• Review fromAriel A

  Date: 10/04/2025

  My package got stolen and they were not willing to help me get a refund through the seller. Honestly they should be putting packages into a parcel locker if they are not willing to compromise on stolen packages. Its common sense. They do not care about customers at all. I absolutely would not recommend if you value you your money.
  

  uniuni

  Date: 11/04/2025

  Dear *****,

  Thank you for your review. We understand how upsetting it is to have a package stolen after delivery and we sincerely regret that this happened.
  Weve reviewed your support ticket and can confirm that our customer support team responded and provided guidance according to UniUnis standard policies. The parcel in question was scanned as successfully delivered, and a delivery photo was captured at the drop-off location.
  As a final-mile carrier, UniUni does not authorize refunds or replacements; those actions are handled directly through the seller. For stolen packages, customers must initiate a claim with the vendor to request a resolution.
  We also encourage customers to submit delivery instructions in advance, such as a preferred drop-off location or a request to leave the parcel in a more secure area, via a UniUni support ticket, should they receive future deliveries.
  While we cannot retroactively prevent theft, we are committed to continuously improving safe delivery practices and appreciate your feedback.
  Sincerely,
  UniUni

• Review fromBrendan S

  Date: 10/04/2025

  The employee kept the package after taking a picture that it was delivered, stealing mail is a federal offense
  

  uniuni

  Date: 11/04/2025

  Dear *******,

  We take your concern very seriously and appreciate you bringing this matter to our attention.
  We have located your original support ticket, where you reported that the parcel may have been delivered to the wrong address. At this time, our records show a successful delivery scan accompanied by a photo taken at the drop-off location.
  Given the nature of your claim, we ask that you please provide any supporting evidence, such as video surveillance or additional documentation, that may help us further investigate the situation. If you believe the parcel was taken by the driver or not delivered as scanned, this information will be critical in escalating the matter to our internal investigations team.
  Please upload any relevant files through your existing support ticket so we can move forward appropriately.
  We understand the seriousness of this situation and are committed to working with you to ensure it is reviewed thoroughly.
  Sincerely,
  UniUni

• Review fromLatisha W

  Date: 09/04/2025

  The worst experience everrrr!!!!!!!!!!!! Ordered, paid, driver took pictures of my package and it said delivered. The worst sh## is that I never got my package because the driver delivered it to the wrong address. I waited hours and hours to get in contact with customer support just for them to tell me to take a picture of my house to compare with the wrong address and then they told me I have to wait 48 hours for a response bull crap!!!!!! I'm not rich. And it's crazy I had to find the house on redfin to find houses in ******* that has the same address number. Too much for me in one day and it's like I'm at work , I can't leave so I have to wait. Will not be ordering from uni uni sh*tty place again. Their drivers are lazy and dumb asl. Please shut them down bad business neverrrrrr a fu##### again.
  

  uniuni

  Date: 11/04/2025

  Dear *******,

  We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it is when a package is marked as delivered but does not arrive as expected.
  Weve reviewed your support ticket and can confirm that our team is actively working on your case. All the requested information has been received, and the investigation is underway. You can expect a resolution update within the next 24 hours directly through your existing ticket.
  We appreciate your patience and understand this situation has caused a great deal of stress. Please know we are treating your case with urgency and will follow up as soon as possible.
  Sincerely,
  UniUni

• Review fromxuefei c

  Date: 09/04/2025

  Title: Worst Delivery Experience 5 Days Out for Delivery With No Package Ive been waiting for a package that has been marked Out for Delivery for five days in a ****** still nothing.Ive called UniUni customer service five times, and every time they say it will be delivered today. No one ever delivers it, and they refuse to give me the drivers contact or escalate to a supervisor. I also sent an email with no useful response.This is completely unacceptable. I have lost time, patience, and trust. I will never choose any service that uses UniUni againand I strongly advise others to avoid them as well.
  

  uniuni

  Date: 11/04/2025

  Dear Xuefei,

  Please accept our sincere apologies for the delay and frustration you experienced with your recent delivery.
  Weve reviewed your case and can confirm that your parcel was ultimately picked up on April 10th. While were glad you were able to retrieve it, we fully recognize that the delivery experience did not meet expectations.
  According to our records, the driver was unable to reach you by phone on the initial attempt and subsequently held the parcel for several days. Unfortunately, this prevented our Customer Support team from being able to proceed with booking a second delivery, which should not have occurred. We are addressing this internally to ensure better handling in similar situations moving forward.
  We understand how disruptive this was and truly regret the inconvenience caused. Your feedback has been shared with the appropriate team for review.
  If you have any further concerns, we remain available to assist.
  Sincerely,
  UniUni

• Review fromJason C

  Date: 09/04/2025

  Horrible my package was supposed to get delivered and it says the driver attempted to deliver this is false. Based on all of the complaints I will seek legal action and try to start a class action lawsuit against uniuni I want a refund immediately
  

  uniuni

  Date: 11/04/2025

  Dear *****,

  We understand your frustration and take your concerns seriously.
  Weve reviewed your support ticket and delivery history in detail. Our records show that during the initial delivery attempt, the driver was within 17.7 meters of the delivery address when the status was updated to "delivery failed." A call attempt was also made to your phone on April 8, 2025, at 09:25 AM, which aligns with this first attempt.
  Were pleased to confirm that your parcel was successfully delivered on April 10, 2025, at 9:05 PM, and an agent followed up on your ticket to verify receipt.
  If you did not receive the parcel or are missing any items, please respond to your existing ticket so we can look into it further.
  We appreciate your feedback and are here to support you if you need further assistance.
  Sincerely,
  UniUni

• Review fromSheri P

  Date: 08/04/2025

  One star is too many. Why are these guys in business??? They deliver to the wrong address. I am an ************ manager and it is exhausting taking care of their mistakes. We give them a map, they leave it at the pool or the the library and sometimes they don't even get out of their car and throw it out the window at our office door. I just found 4 more packages at our library door that belong to the ******* next door. Temu and TicTock............you should stop using them. Many people I encounter will never do business with you because of Uniuni!Probably the worst company I have come in contact with.
  

  uniuni

  Date: 09/04/2025

  Dear *****,

  Thank you for your review. We acknowledge the repeated delivery issues at your property and the strain this has placed on you.
  Your concerns have been forwarded to the local station manager for immediate investigation. The behavior you described does not reflect UniUnis standards, and corrective action will be taken with the responsible personnel.
  We appreciate you bringing this to our attention and apologize for the disruption.
  Sincerely,
  UniUni

• Review fromTracy M

  Date: 07/04/2025

  If I could give this company a rating in the negative zone; I WOULD! This company does not deserve even that! One star is way too high! This company inspite of my contacts with them through email, trying to initiate a chat and even by phone today yields NO RESOLUTION! The problem is their delivery staff drops the mail in the building in an unsecure spot; packages are routinely stolen because of this. Even a area **** ask the driver to stop leaving packages in unsecure area and the practice continues. Today after waiting over ************************************************************************************************************ while I was talking. Whenever I see Im expecting a package and this company is responsible for delivery I JUST KNOW IM GONNA HAVE A BAD DAY AND IT NEVER FAILS