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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint was in two pieces residential ************* and the business account *************. The residential executive department has reached out and we have cleared up stuff on that side they have also made a offer for me to stay with them as opposed to going somewhere else (to me this will depend on the business side). I have still not been in communication with *****'s business and now they have closed my account so I'm not even able to view anything online anymore. I am very concerned that with this lack of communication on the ****** business side they will be reporting to the credit bureau beyond ** day missing payment and That will then mean they will be required to report to the 3 credit Bureaus a correction note be filed claiming responsibility for the ** day or ** day late. Today I attempted to reach ****** after missing a call (THE FIRST CALL TO ME) this morning at ***** AM PST.  ***** times I called back and waited on hold as long as I had time inbetween appointments and reached no one before I had to go. When I was able to finally reach them at * minutes after two Pacific Standard time they were closed. The person that called this morning was I believe "*****" from ************** that reached out to me today and did NOT leave a direct return contact number. So when I called back I was sent around and around again only to get a "Business Closed" message and was hung up on when that department did finally answer! This is Absolutely infuriating...

      Business Response

      Date: 09/08/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you

      Business Response

      Date: 12/08/2024

      We have received an update from our business team expert, updating us that they have been in contact with the customer and are working to resolve their issue. Thank you

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I only recieved a telephone message from ****** and I left a message in return but have not heard anything back

       

      Business Response

      Date: 06/08/2024

      We provided the customer with our direct contact details and availability to confirm a resolution. 

    • Initial Complaint

      Date:30/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Hope this finds you well, please note the above complaint is for **** Tv, could you please reassign to ****.

       Thanks,

       

       

      ********* ******

      Business Response

      Date: 31/07/2024

      Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB). We are currently investigating these concerns and while the name on the account doesnt match the information provided by the BBB, we have attempted to reach the account holder by phone and email to discuss these concerns. We have provided them our direct contact information. 

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Business Response

      Date: 23/07/2024

      Spoke to customer and addressed their concerns. 

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to discuss the overdue balance on my account of $****** ($******/bill and $******/equipment) which was apparently sent to a collections agency before even letting me know I have an overdue balance. I have checked my account with them from time to time and the balance was $*** for March and April then suddenly by May I still owe them? This balance I thought I already resolve last February and March. This balance was paid by my credit card last February as I have automatic payment on my account. The payment was reversed recently ( in May ) somehow for some reason I don't know. There is also no record of it being paid in my credit card. In my understanding my balance should only be $****** as the $****** is for the equipment which I have returned and they have received it last February **. I was told that they sent a refund of $****** on my credit card but I never received this refund. I have checked all my credit card accounts statement and history and there is no refund of that amount anywhere. I even went to my bank branch to talked to the manager about this and there is no refund. I have contacted them again recently about this and was told that the refund was sent to a credit card ending in ****. I told them I don't have a credit card with that number, only **** which is the credit card I have with them and also set up as automatic payment with them. So how do they use a different credit card to send the refund to? I have sent all copies of my credit card statement to the collections agency and was told that they forward this to **** since * weeks ago but still no response from them. My understanding is my balance should only be $****** as I never received the $****** refund that **** is telling me they sent to the wrong credit card. Still why was this sent to a collection agency without contacting me first? Years and years of good credit and on time payment just suddenly ruined by this unfair treatment of a long time and still a mobile customer.

      Business Response

      Date: 18/07/2024

      We have been in contact with the customer and working on a resolution to address their concerns

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the Beginning of the year (2024) I had ****** internet *** (***mbps) internet. they sold me on an upgrade to ***gbps service and since the upgrade, I have been receiving *mbps internet. ***** less that what I am paying for. I have made ***** calls to get this resolved, spending ** minutes per call only to be told "someone will call me" but no one ever does, I still get a bill for $** per month but receive basically no internet. I Just want my internet fixed as I run a business from home and have * kids who can barely watch ******* on their phone. The only answer I receive from them is "someone will call me" but its been * months now.

      Business Response

      Date: 04/07/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have been in contact with the customer and are working to resolve their issue. Thank you

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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