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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

      Business Response

      Date: 05/09/2024

      We have spoken with the customer and have addressed their concerns. The customer confirmed they consider the matter resolved.

    • Initial Complaint

      Date:30/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***********************

      Business Response

      Date: 31/08/2024

      We have spoken with the customer and confirmed the matter is resolved.

    • Initial Complaint

      Date:28/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: ********

      I am rejecting this response because:the 

      **** representative made no attempt to resolve my complaint. He insulted me by giving me lip service. I also complained that **** took away one of my channels which came with my *year contract.channel *** ***** tv)has been removed ..with no offer to ad another channel of my choosing..but **** did say if I wanted out of my contract it will cost me $*** plus tax,penalty


      Sincerely,

      *****************************

      offended by this trickery (new billing cycle)

      Business Response

      Date: 03/09/2024

      Spoke to customer and attempted to address their concerns; however, the customer remain dissatisfied and considered their complaint unresolved.

    • Initial Complaint

      Date:16/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Shock communications have my mailing address for more than a year and they were more than capable of delivering an invoice to my mailing address telling me I had an outstanding balance but they didn’t deliberately not send me a notice in the mail but instead, sent me to collections and only now that my delinquent account has been paid Have they sent me an invoice stating that the account that is zero dollar balance

      attached is the photo of the letter sent to me to my mailing address

      Business Response

      Date: 19/08/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and address the issue regarding the final owing balance. They have been provided with the resources via email to make the final payment. Thank you

    • Initial Complaint

      Date:16/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: ********

      I am rejecting this response because: I have not recieved a phone call from anyone trying to resolve this matter. I would like them to communicate through email moving forward since I do not wish to have any misscommunication moving forward such as what had gotten us to this point. I claim I communicated clearely to cancel services I was no longer using and they responded they have no notes of this confersation. It is very difficult to prove when they do not accept communication via email from customers and suggest, as they grow from recently aquiring Shaw Communications that they enlist a way for customers to start communication Virtually so to download their communication especially if the company of ****** has a tendancy to dissbelieve paying customers and favour their staff notes, a problem I never had with Shaw Communications. 

      Sincerely,

      ***********************ges through August due to there being no notes she could see indicating my cancellation. Its noteworthy, She did acknowledge, a return billing label for the equipment which she confirmed was returned. Although she understood my frustration, she also indicated that her supervisor refused to close the account due to a ******** accrued for non closure.Account Balance Issues: This was despite an obviouse overpayment on my part towards a bill I mistakenly thought was a valid service fee.It appears there is a significant lack of communication between departments, which is complicating the resolution process. I would appreciate your assistance in resolving this matter promptly. My goal is to address this internally rather than escalating it publicly through a BBB complaint pursuant to what I need to do for this to be acknowledged by this company and rectified ethically.

      Business Response

      Date: 26/08/2024

      We have contacted the customer on the phone number provided and left a detailed message with our direct contact information. 

      Business Response

      Date: 28/08/2024

      We have been in contact with the customer the address the concern brought forth and are working towards a mutual resolution for both the residential and business accounts.

      Customer Answer

      Date: 02/09/2024

       
      Complaint: ********

      I am rejecting this response because: The issue with continued invoices from my expired business account is unresolved, whereby the issue with my home account has been resolved. 

      Sincerely,

      ***********************

      Business Response

      Date: 10/09/2024

      We continue to be in contact with the customer to address the ongoing concerns. 

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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