Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Cable Port Alberni

  4278 - 8th Ave Port Alberni, BC V9Y 7S8

• 

  Shaw Cablesystems Ltd

  180 Briar Ave Kamloops, BC V2B 1C1

• 

  Shaw Communications Inc

  4761 62 St Red Deer, AB T4N 2R4

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  Shaw Cable Systems

  101-3551 Blanshard St Uptown Mall Victoria, BC V8Z 0B9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The email sent to me does not relate to giving a response to the complaint, it is just about not being able to reach me over the phone.  Shaw only phoned me late afternoon on a Friday, and on the folloiwng Saturday when I was working at the Interior Design Show.  I have since emailed them back and asked to continue comunication through email as it will be easier with my schedule as well as the reprentative only being available wed to sat.  I have ******** the printed email for your example.
  

  
  
  Sincerely,
  
  
  
  ***** ********

  the exact one and also has no reception problems with it. I would like all the extra charges to be removed from the bill, as well as proper internet speeds to be restored to my address. Currently the speeds I have are 8.75 mbps for downloads, and 78.23 kbps for uploads. * ***** **** ******* ******* ****** *** ***** ******** ******* * **** **** ****** ****** *** **** * **** *** ******** ****** ******** ***** **** **** ** ***** *** **** ** ******

  Business Response

  Date: 23/09/2022

  We have reached out to the customer in an effort to provide a resolution to their complaint.

  Business Response

  Date: 28/09/2022

  We have reached out to the customer in an attempt to resolve their complaint.

  Customer Answer

  Date: 01/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  They keep saying they have reached out to resolve, but in fact they are once again stalling by asking me personal information with no resolution discussed.  My account information, my email, my phone number have all been provided to them through this complaint, why they are asking for more before discuss anything, is questionnable.  I have had to respond back saying that their shaw chat does not work on my home internet so I will have to go outside of the home to respond back to them, which I will do today.  My request was that they discuss this matter over email with me to fit into my schedule and also because of their wed to sat schedule.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 26/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have continued to request a contract and the details of the service I am paying for, but I continually get stonewalled by their responses.  Also there is never a direct response once I email back, it always is an email message from the BBB first before Shaw responds back.  I am trying to understand why they are offering this service at all, as it does not function properly as a typical internet connection.  I was rolled into this service because I did not want to change the contract I had signed for unlimited internet service.  Now I feel this interrupted service is a tactic for the company to push me into higher service fees.   I would like a detailed description of what this service I am paying for is supposed to be.  Not just upload and download speed.  I would like to know what a typical person should expect to be able to do on this service.  I would also like a copy of the contract I am currently supposed to be under.  If this does not get resolved, I will look at what my legal options are with this company.

  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 21/10/2022

  We been in contact with the customer and have provided a resolution to their complaint.
  

• Initial Complaint

  Date:14/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because: there have been no steps or action from the company.  It has now been approximately 5.5 weeks of no interenet service and **** is still charging us/sending bills for a service that it not being provided.
  
  Sincerely,
  
  ***************************ven no explanation as to why the technician did not come for the scheduled appointment nor was there any type of apology or even sympathy given from the customer service representative.There was no offers to rebook for a later day, all I was told is that they are working on it and that special approval may be needed from the city as it involves crossing a highway and that the highway would need to be shut down. However there was no issue with another company coming the next day to reinstall the telephone pole on the highway.I feel like **** is not being honest with me, as a customer. They would not give me an expected date of repair and this has now been going on, and I have been without internet for 1 month/4 weeks with no hope for repair in the near future.

  Business Response

  Date: 26/09/2022

  We have been in contact with the customer and are working towards a resolution.

  Business Response

  Date: 05/10/2022

  We informed the customer on the current status of the repair work and path to resolution. We are committed to continue to follow up and providing updates as we work toward restoring his services. 

  Customer Answer

  Date: 06/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: there has been no resolution, the issue has not been fixed and we are still without internet services. How long is it going to take to have internet services again? It has now been 7 weeks, we have not been provided a service for nearly 2 months. This is beyond an inconvenience and now an unacceptable amount of time.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Shaw cable on August 26/22 to relocate my service to a new residence I moved into on September 1/22. At that time I was told a technician had to come out and hook my cable service. The technician was suppose to be here to hook my service (which Im still paying for) on September 7/22 between 4pm and 6 pm. I received a call from a woman by the name of ******* who works for Shaw Cable just before 6pm. She informed me the technician wasnt going to come by afterall. I had somewhere to be but had to reschedule so that I would be home to meet the technian. I was upset so she decided to hang up on me. What kind of business treats thier customers like that? I am still paying for the service and this is how they disrepect me as a long time customer. That is a complete lack of respect for a customer that I do not appreciate. Is this how Shaw cable treats thier customers? This is unexceptable, I have never been so poorly treated by a company who i pay fopr thier service. I am still paying for the service and i still do not have cable hooked up in my new residence and i am still paying for the service? This is unbeleiveable and unexceptable. I am filing this compliant to get this terrible customer service delt with.

  Business Response

  Date: 15/09/2022

  We have set up a callback with another agent for Sept 20 2022 who is able to reach out after 4pm PT.