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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************not match my current name and address on my bank account. I tried again to e-deposit the cheque with my other bank account at Scotiabank which had a record of my name previously being *****************. It was also rejected. I went to ********** in person, and they informed me that the only path forward was to have ****** re-issue the cheque in my correct name and address.I called ****** and was redirected to a **** customer service representative on June **, 2024. They liaised with the ******** department (I was not able to speak to them or email them documents directly) and they informed me that the cheque could not be reissued as it had been cleared on their end. I offered to send the notice that the cheque had been rejected by ****** but ****** refused and told me they would call me back. I received a voicemail from ****** ***************) indicating once again that they refused to reissue the cheque, indicating it had been cleared.I would like this cheque to be reissued and I'm happy to send along supporting documentation.

      Business Response

      Date: 28/06/2024

      We spoke to the customer and addressed their concerns. 

    • Initial Complaint

      Date:18/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************************

      Business Response

      Date: 19/06/2024

      We have been in contact with the customer and worked to address and resolve their concerns. 

    • Initial Complaint

      Date:17/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 25/06/2024

      We have spoken with the customer and confirmed that the matter has now been addressed.

    • Initial Complaint

      Date:29/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by phone on May **, 2024 by ****, I was told that I owed them $******. On May **, a technician came to my house to upgrade my cable box, and told me that **** had a bad habit of not letting customers know when your * year contract is up, and putting a customer on monthly billing, and jacking up their bill without notice. At this point no notifications or emails were made to me over the last ** months, that I have any records of. I certainly did not agree to pay ****** for my cable and internet monthly. I have religiously paid ****** per month as far back as I can remember. As a customer of * *** years, I've never missed a monthly payment. On May ****, I was contacted by a manager, who tried to buy me out with * months free billing. To me that was not sufficient. On May ****, I was contacted by an agent who told me that my outstanding bill was ** days in arrears, but I was not notified until May ****. So for ** days they failed to let me know that my account was in arrears. Ive religiously paid my bill on time and in full for the past * *** years. Also on May **** and May ****, **** has threatened to disconnect my service if this bill was not paid by May **. I refuse to pay this bill, and as of June 1, I will be going to another provider. Please help me, ***********************, stop these large corporations, from stealing from us blindfolded!! I prefer to be contacted by phone if possible at ************.

      Business Response

      Date: 30/05/2024

      We reached out to the customer and provided our direct contact details and availability to discuss resolution.

    • Initial Complaint

      Date:14/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the attached photos, thanks!

      Business Response

      Date: 17/05/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have been in contact with the customer and are working to resolve their issue.Thank you

      Customer Answer

      Date: 20/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      They still have work to do but have started the repair.

      Sincerely,

      ***********************

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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