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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 3 years I have tried to get services repaired. After several calls and replaced items to solve the issue a tech found that an outside line is in need of repair. The repair has been outstanding for 2 years now. An update on Aug *** to have it fixed did not happen. No one has answers no one calls back. I need to call to find out what is happening. Due to the monopoly that **** has in my area we are unable to switch providers.

      Business Response

      Date: 29/08/2023

      The customer has advised they have also submitted a **** complaint. We will proceed to address their concerns via the **** complaint. 

    • Initial Complaint

      Date:25/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************

      Business Response

      Date: 25/08/2023

      We contacted the customer to discuss their concerns and work towards resolving their issue; however, the information provided does not match any of our account records.  We have contacted them using the information given to obtain more details.

      Business Response

      Date: 29/08/2023

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you

    • Initial Complaint

      Date:01/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got approved for a payment extension until *** * ****. The payment is in the mail, processed as we had the approval for the extension. They are threatening to cut service *** **** even with the cheque being mailed already and having the extension

      Business Response

      Date: 01/08/2023

      Re: Better Business Bureau Case #********

      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  As you have also submitted a CCTS complaint for the same issue we will be investigating these concerns together. Rest assured we are looking into this matter and will be contacting you directly. 

    • Initial Complaint

      Date:31/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have complained that I am not receiving the service I pay for over 200 times to Shaw communications over 15 years and no resolution has been offered. I am paying for *** mbps download speeds and always get ** mbps.

      Business Response

      Date: 21/08/2023

      We contacted the customer in an effort to discuss their concerns and work towards resolving their issue; however, we were unable to proceed as the customer was uncooperative and refused to engage. 

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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