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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:July ****2023 Amount: $***** Shaw Communications forced me to pay extra money charges for my last bill without explaining the invoice details, and they refused to send me the last invoice.Note: I have no access to the My **** online portal.

      Business Response

      Date: 05/07/2023

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have been in contact with the customer and are working to resolve their issue. Thank you

    • Initial Complaint

      Date:16/06/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 22/06/2023

      We spoke to the customer and addressed their concerns. Customer accepted the presented resolution and considered the complaint resolved. 

    • Initial Complaint

      Date:13/06/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************I tried to mitigate with a **** Rep today whom said no and they have no interest in negotiating.

      Business Response

      Date: 15/06/2023

      We have been in touch with the customer in order to provide a resolution.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: ********

      I am rejecting this response because: **** contacted me on Friday and today is Monday.  Their response was they were going to contact yet another department of the organization and get back to me Tuesday which hasn't happened yet AND they haven't responded to my request for a billing adjustment given the amount of years this same complaint has been going on (since 2019) added to the fact my monthly bill (never missed a payment has been over $*** per month).  They have upsold me new equipment which I paid for only to discover the true problem with their own faulty equipment which has yet to be replaced outside. 

       

      I want **** to repair their own equipment, reimburse me for the amount of aggravation for the past almost 5 years in the form of a payment, not a billing credit and I want a billing credit.

      Sincerely,

      ***********************

      Business Response

      Date: 16/06/2023

      We have connected with the customer and arranged to follow up next week regarding update on the maintenance work required to address the technical issues experienced.

      Business Response

      Date: 21/06/2023

      We have received the same complaint the customer has submitted to the ***** Customer is aware we will continue to address their concerns.

      Customer Answer

      Date: 21/06/2023

       
      Complaint: ********

      I am rejecting this response because: **** has yet to resolve anything.  I was told that once I made a complaint to the **** that the BBB complaint would be gone.  Having said that, the original problem continues.  **** has advised they are trying to work with their own team to escalate the situation in order to have their own equipment repaired by the end of the summer and if not they advised the work wouldn't happen until after the winter which means almost another year.  

       

      I want the repair done, I want a refund for the past 4 years of problems (not an account credit) and I want an account credit for the aggravation we endured for the past 4 years.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:24/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****************ne because it doesn't have data plan and didn't bother to disable it on My account setting in **** because the website says "I must enable" to use the service.**** somehow looks at no data plan separate from international data roaming and on the contrary to what the website said the data roaming was enabled by default.

      Business Response

      Date: 02/06/2023

      ******* Mobile spoke with Mr. ***************** and apologized for the inconvenience caused due to roaming charges. 

      We have credited $*** on the account; this covers $*** from the existing invoice + $*** which will reflect in the next invoice. Mr. ***************** accepted the offer. 

      Regards,

      **** ****** 

    Shaw Communications Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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