Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Cablesystems GP

  2519 Queensway Prince George, BC V2L 1N1

• 

  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Cable Systems

  35 Queens Rd Duncan, BC V9L 2W1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service with ****. They say I signed a contract and owe them about $***. They cant provide me with a signed contract. They also cant provide with a shipping label to return the equipment. They also agreed to allow me to compete a survey after the chat and then didnt send the link. She even tried to say that Thanks for rubbing that in was an admission that I agreed to a contract. ********* charges and tactics.

  Business Response

  Date: 28/09/2023

  We have reached out to the customer via telephone and email to discuss their concerns; unfortunately, we have not been successful in connecting with the customer. However, we have provided them with our direct contact information should they still require assistance.

• Initial Complaint

  Date:21/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reached by one the the people at ****/****** this morning and my complaint has been solved ven enjoyable the Internet or anything. There are way more added fees onto everything that were never there with ****. All you will say is your kna contract. Why would I want to stay with a company that only sees $$$ and is forcing someone to stay not because enjoy the service. I am still in the old shae Internet plan and was done before ****** took over. I don't want anything to do with ****** any more and the way the reps put it it is more like a threat. I don't appreciate being forced to stay with a company as bad as this and not enjoy one but if there service and the co tranct was agreed to before ****** even took over so if I knew ****** was gonna do this I would have never ever signed the contract

• Initial Complaint

  Date:07/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a cell line for my wife that was combined with internet and cable service with the company. The company provided $***** cell line service when packaged with internet. In February of 20**, my wife passed away and I subsequently cancelled internet and cable service. At the time, I had expected that they would cancel the cell service as well, but instead they bumped up the line cost to $***** a month for a line that was no longer being used. Due to the circumstances, I did not notice the change and when I finally realized what had happened, 4 months had gone by. I was then told that they were two separate entities and that I had to cancel the mobile line with their 'other' entity. Since I had cancelled all services with the company, it appeared to me that they were unwilling to reduce or waive the charges. I have refused to pay and they sent the file to collections. During collections, I was told that I could sent a message to their "back office". I sent a message as directed by the collection agency, but have not received a response or acknowledgment of the message indicating that they are not interested in discussing further.The new collection agency is now telling me that it has been reported to the credit bureaus and that even if a partial settlement is reached, it will still be reflected on my credit report. Only a full payment will remove the damage to the credit . I refuse to pay the amount claimed due to the predatory nature of this "offer". The company was quite happy to accept adding a new cell line through any entity but set their customers up for additional profit when cancelled. I wonder how many customers get caught with this predatory strategy.

  Business Response

  Date: 09/09/2023

  We have spoken with the customer and are working toward a resolution.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 I cancelled my **** home internet account. Upon cancelling the account I was owed $***. **** informed me they would mail me a cheque. I called about 6 weeks later and they told me they sent it to the wrong address. I corrected the address and awaited the cheque. A month later I called again escalated to a supervisor and they ensured me the cheque would be sent out. This has been repeated * more times I keep calling every month and escalating to a supervisor with no hope of getting my refund. It has been * month now I have called billing five times and spend over 5 hours on the phone and still do not have my refund.

  Business Response

  Date: 07/09/2023

  We have been in contact with the customer to confirm that refund cheque has been mailed and have arranged a follow up with the customer to provide further support if needed.