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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 15/11/2023

      The technical support team has reached out to ***** to address their technical concerns.

    • Initial Complaint

      Date:30/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my service with them, as I was moving out of the city. The decision was made with about ten days left in the month. It was an emergency decision, not made lightly and costly in itself.They want to charge me ** dollars for early cancellation. All in all they want *** dollars. ** for the month of September, a portion for the *** fees, and the early cancellation fee.I had to wrestle that information out of them.I have no problems paying my last month. I have no problems all the little fees. I'm not ok being charged an extra month because I'm facing financial hardship. It was not explicitly stated that this fee would be applied. It seems like a really shady way to wring out as much money from leaving customers, it's non negotiable, and it'll affect my credit if I can't make it.All in all, I'm looking for some kind of advocacy in this matter. I don't believe it's right and if I can get any help I'll take it.

      Business Response

      Date: 01/11/2023

      We have been in contact with the customer and worked with them to address their concerns. 

    • Initial Complaint

      Date:10/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On Sep * . I renewed my service with **** through phone, and during the process, the sales didn't tell me anything about they are having a new system and the old  which wouldn't work anymore. and sales told me I had ** days for trial and cancel the service anytime during these ** days. The boxes I bought before  didn't work anymore and I waited several days for technician coming for help . Even with his help,  I still couldn't watch TV and at that time  the technician gave us two more boxes which he didn't mention anything about the extra charge which we learnt three weeks later that would charge us 5 dollars for each box. I took vacation from Sep. ***** after I came back , I tried to contact **** customer service several times, I talked to different persons and asked to cancel the service and  at this time they told me since we are not new **** customer, we only have ** days for free cancellation. First I am an old customer, but **** system is new, so I think for this system I am new  ,I deserve ** days for  a try and second no one told us ** days free cancelation until I called the customer service. During my call to customer service, all their representatives are not professional, gave us contradictory information. There are many detail information here which I have no room to write.I asked to talk to their supervisor and they always told me the supervisor was busy and promised me to call me back in one hours, that never happened either. Finally I talked to the supervisor who didn't provide any help either . I am very disappointed, disappointed by their service, their profession, their attitude , they didn't tell the customer the whole information which the customer should know at first, all they want is push the customer to sign a contract and make money

      I couldn't provided any signed contract since all the process were done by the phone

      Business Response

      Date: 23/10/2023

      Attempted to reach out to the customer via phone but to no avail. Left a voicemail with our direct line for callback on October **, 2023, awaiting for customer's callback with their availability.

    • Initial Complaint

      Date:10/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September * I received an email from **** stating if i renew my internet for * years i get ********* NOW for 6 months included. I called September * and renewed, paperwork received Sept *. I was told for ********* now i need to wait for an ignite box and it will work once I get it and hook it up. I received the box and hooked it up and sportsnet was not working Oct *. I called messaged and called and after * agents and *+ hours of chat and they stated the promo had ended and they no longer offer the * months ********* now as of Sept **. I explained I signed the * year contract on September * which was within the promo period. I was told there is nothing they can do and if I want it I have to pay extra. I explained it is bait and switch to offer something and not give it. They refused a refund or to offer the service. ********* now is $****** per year, so half of that is $** plus GST is $*****. I am looking for **** to either fulfil their obligation of providing what was offered (********* for * months) or refund me the cost of $***** so i can purchase myself.

      Business Response

      Date: 10/10/2023

      We have contacted the customer via phone, and we left a detailed voicemail with our direct contact information to reach us to confirm the resolution.

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date Assigned: 202*-10-01 Collection Amount $*** The account number shows ******** Last payment date: 202*-09-01 There is a collection showing on the credit card from Shaw Cable for $***. I wasn't even their customer at that time and I was a **** customer back in 201* paid & cleared all my accounts and moved to ****** I have been calling **** and trans union to look into this matter for the last * years to resolve this issue. My credit score has dropped more than *** points and I don't get any discounts from banks on my mortgage. **** is saying there was never any collection under my name. Further, it was ****** mistake to put someone's collection under my name. **** suggested that it was not their problem even though their billing confirmed my account had never had any payment issues.

      Business Response

      Date: 06/10/2023

      We are in contact with the customer and working on addressing their concerns. Awaiting for documentation from the customer to proceed.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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