Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Communications Inc.

  2421 37 Ave NE Calgary, AB T2E 6Y7

• 

  Shaw Communications Inc. (Saskatoon)

  2326 Hanselman Avenue Saskatoon, SK S7L 5Z3

• 

  Shaw Communications Inc. (Saskatoon)

  2326 Hanselman Avenue Saskatoon, SK S7L 5Z3

• 

  Shaw Communications Inc

  4761 62 St Red Deer, AB T4N 2R4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying for internet services and have upgraded speeds. Since ****** bought out **** I have had nothing but problems with the internet. Never once had issues. Now the internet keeps slowing down on a constant basis . I've complained several times and it still keeps happening. I either want it fixed or refunded the cost of the upgrade that they are not providing. It works all day no issues and then just stops working. Bounces me from ******* server to ******** server.

  Business Response

  Date: 08/12/2023

  We have been in contact with the customer and are awaiting their availability to schedule a technician visit. 

• Initial Complaint

  Date:20/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Shaw cable, internet and phone since August of 20**. In August of 20** we called to make some changes on the account and clear up some arrears from **** and July of that same year. We also gave them a credit card with pre authorization for payment...At the start of November, on a Thursday our internet went out and did not come back on. On the friday I called and was told they would need to send a technician on Monday, and that she would call me back after the technician to give me a rebate on my account for the * days of no wifi.On Monday the technician arrived and said we have 2 accounts open, 1 just a phone and the account is in arrears so he can't do anything. We called **** and they said they had not done the automatic payments. They also had the wrong email address on file and did not contact us about the missed payments. Also not sure why I was not informed of this on the Friday when I called.So we authorized the payment for the over due which was about ***$, but was told they would remove about *** once we returned some old equipment and gave them the tracking number. They never called us back to give us the refund, so when I called today our account said $0.00. But the customer service person claims we have a credit of $***. They did not refund the equipment charge back to the credit card. They also told us they have been charging late payments on every bill since **** even though the payments for **** and July were to be payed out of the credit card on file when we spoke in August. When we asked then how much to close the account and end service the customer service person hung up on us.I would like the equipment fee back as well as all the late fees since August, and a rebate for the * days of no wifi and streaming, not to mention the terrible and incompetent customer service.

  Business Response

  Date: 30/11/2023

  We have been in touch with the customer in order to book time to discuss a resolution to their concerns.

• Initial Complaint

  Date:20/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a call from ****** inquiring about this complaint.  I tried to explain that I should never have needed to sign a new contract to get my internet working again.  So after multiple phone calls, and being left without internet for weeks, in order to resolve this issue of being held hostage for a new contract.  I had placed a call to **** for a new internet plan.  Following this call I was placed on a new contract and suddenly service was restored to my house.  That seems unjust to me that they can deny service that we were paying for because we were post-contract month to month, and a new contract suddenly gets it working again.   This is nothing more than entrapment.  

  At the end of the phone call I was told tough, those charges will not be dropped.  This is the service I expect from ****** to a long time **** customer after their merger.  Glad I made the right choice to get away from this kind of service. 

  Business Response

  Date: 21/11/2023

  We have reached out to the customer and discussed their concerns.

  Customer Answer

  Date: 27/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Please see the attached file.

  Sincerely,
  
  ***********************

  Business Response

  Date: 29/11/2023

  As per our telephone conversation on November **, 2023, we advised that the application of the Early Cancellation Fee (***) was valid as the account was closed prior to the end of the 2-year agreement. However, as a goodwill gesture, a credit in the value of one months services was applied towards the *** charge and the remaining *** balance is effective. No further adjustments will be made. 

  Customer Answer

  Date: 30/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  I felt that they used a number of lies and entrapment tactics to force me into a contract, then never provided services that I was paying for.  Not to mention being forced out of work for *** weeks due to no internet where I lost thousands of dollars which will not be able to be recouped.

  Since the rejection of this letter this first time, I was sent a new, discounted bill from ******/**** with a **% discount.   I feel that this is as good as I was going to get, even though I don't believe it is fair that I am out thousands of dollars and ****/****** is out a couple hundred dollars from their original bill.  I will accept a ***** fault on this matter.  I have paid the new bill in full.  As such, I will consider the matter closed. 

  Sincerely,
  ***********************

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shaw mobile owes me a credit of $******* and $****** on another account since August of 202* they sent me cheques for both accounts that were deemed by **** as ********** cheques after I deposited them after waiting * weeks to arrive then called back on Oct **** and was told I would receive the cheques expedited in ** days but would to sign for the larger one. The smaller one came Nov * on Nov ** I contacted them again they said they screwed up and I would have to wait another 10 days for my money I'm very angry now and I need some help getting my money back as I have contacted them at least ** times regarding this issue and now I don't believe a word they tell me. I have a copy of the cheques and **** telling me to take them to police to file charges against them I have dates and times I have contacted shaw mobile. The only reason I changed to ****** is because Shaw mobile told me I had to because they now have the mobile service after joining their companies. I am hoping you will be able to help me deal with this as I feel they are just liars and trying to make me wait for my money that should of been here when they sent the first * cheques. These were credits on my * accounts as I always over pay my bills so I don't have to worry about anything

  Business Response

  Date: 18/11/2023

  We have reached out to the customer to work towards addressing their concerns brought forth in the complaint. We are still actively working towards a resolution.