Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 132 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal
    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

      BBB accredited business seal
    • Amazon.com

      410 Terry Ave N Seattle, WA 98109-5210

      BBB accredited business seal

    Customer Review Ratings

    1.14/5 stars

    Average of 4,666 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAndrew K

      Date: 07/15/2022

      Amazon is straight trash. They'll let any scammer sell on their platform with no customer protection. And they'll let any trashy person deliver for them that will not do their job correctly. Do not recommend.
    • Review fromTrish R

      Date: 07/15/2022

      I will no longer shop with Amazon. They are refusing to give me a refund for an rug I returned from a 3rd party seller. Im being told the account is under investigation. I emailed the Drop off package receipt, and they still refuse to give my refund. I ordered a 48x72 inch rug. I received the rug folded down to 20 inches in a 20 inch envelope. It was unusable. An Amazon employee suggested I iron the rug. I returned the rug.Im sick with anger that I cant do anything about. When I told the rep I was contacting my bank he replied Do what you have to do. We will not give the refund until investigation is complete. I am not a Prime member because I think Prime is absolutely horrible.Amazon is playing with my money. It is Against everything I believe in to ever shop with Amazon again.
    • Review fromJeramy S

      Date: 07/15/2022

      Political c*** show, decides to shadow ban a book because they don't agree with its political view, what is a woman
    • Review fromTom A

      Date: 07/14/2022

      Summary:I placed an order for QTY (2) of https://www.amazon.com/dp/B087C17XHX?psc=1&ref=ppx_yo2ov_dt_b_product_details (TORACK Pegboard Wall Organizer 4 ft. Garage Metal Pegboard Organizer Utility Tool Storage Kit with Toolboard Hooks Accessories, Wall Mounted Storage Bins, Paper Towel Holder, Overhead Shelf) , after sorting for Amazon Prime Day deals. (7/13/22). I found the TORACK was on sale for $129. I put two of them in my cart. Apparently while doing other Amazon shopping, it sat in my cart for >15 minutes. I completed the transaction on 7/13/22, but I failed to notice Amazon had changed the price in my cart, raising it to $159 per item. I contacted customer service on 7/14/22 to alert them of the issue they would not resolve it, citing that it was in my cart too long, and that since the sale was over, they could not credit me the $30 per item that I was due. ($60) in total. I was not alerted that Amazon had changed the price while it was in the cart. **************** obviously can see the price was changed (they were the ones who relayed it was in my cart too long). They acknowledge that I purchased the item during Amazon Prime day, and that the price should have been lower, but they are unwilling to make it right. Major customer service fail, and frankly a bait / switch on price to buyers who might have several items in a cart and might not otherwise notice the subversive price swap/increase.
    • Review fromLorraine W

      Date: 07/14/2022

      What Happened!!!What happened Amazon since youve purchased WholeFoods, your service has declined! I ordered food from Whole Foods no sooner did I click the button to order, I realize there was over $20 difference in the total price. When I looked into why the price increase, I noticed the two bags of Asian noodles I ordered had increased to four. I went in to decrease the number from four to two but was unable to do so. So I called and was informed that there was nothing they could do! So I canceled my order. They claim in the email I was sent, that I would be refunded in 1 to 2 business days, after 24 hours I saw no movement so I called, customer service but ********************** market Not whole Foods Market claims there was no record of me ordering anything and that any charges have been authorized and are in pending status, so Ill just have to wait until 3 to 5 business days for it to fall off! So Amazon gets to charge you whatever even before it ships, but they cant return your money you just have to wait 3 to 5 business days for it to fall off!! Amazon youre becoming the worst! And thats a shame Because in the beginning you were all that and a bag of chips.
    • Review fromRick S

      Date: 07/14/2022

      They Went Back On A old Account and took money out of my checking for amazon prime membership
    • Review frommaddie B

      Date: 07/14/2022

      07/13/22 i went to login into my account and when i entered my password, a message had come up stating "my account has been closed for misusing my account for violating their terms When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site." i have no clue as to why this would happen as i have been a loyal and trustworthy customer, ive never shared my account or done anything fraudulent. i have called and spoken to 4 different people, 2 of them hung up on me and provided absolutely no help. then when i was finally directed to a "supervisor" and explained the situation in which they were also no help. i was told i will be recieving an email following up on their investigation and i still have yet to get an email or any response from them, it is very frustrating especially when no answers are given and they are providing the opposite of "customer service" hopefully bringing some attention here will help.
    • Review fromJudith B

      Date: 07/13/2022

      Dont trust Amazon. This company will STEAL your money. They have done it to me and will do it to you.
    • Review fromJan A

      Date: 07/13/2022

      I have made 12 calls to get my refund from Amazon on an order I had to cancel. They keep throwing it off on ***** Fargo. ***** said they don't have my money. ********* said amazon has my money meanwhile I have no clue where my money is. I have several emails that contradict oneanother.***** Alt
    • Review fromJason M

      Date: 07/13/2022

      Amazon suppressed my reviews when they were negative, even though they were within their policies and contained no irrelevant content. As a result, I request that their review policies be investigated for illegal and unfair business practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.