Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromMatt J

  Date: 09/10/2022

  My wife was attempting to return an item that was shipped improperly which cause us to recieve the incorrect item. While speaking with the customer service representative my wife recieved rude, unprofessional treatment by the associate who ignored many of her questions and took far to long to respond. We recieved a replacement item, which again was the wrong item, and when we attempted a second replacement were told that another replacement was impossible. So, Amazon sent us the wrong item, then replaced it with the wrong item, then refused to send us a proper replacement. This forced us to do a return and repurchase, but the price of the ite. Had gone up. Poor service, poor management, poor policies, and garbage purchasing option.

• Review fromChris C

  Date: 09/09/2022

  I want to rate Amazon higher but, the fact rhat I pay them every year to ensure as a consumer I receive the best possible service. We still don't! They constantly fall short on promised delivery deadlines they set for themselves to compensate those of us willing to pay the prime price. I have had so many items delivered to me from their warehouses and drivers damaged. Just recently as a gift had a pair of bowling shoes ordered for me that where size 11 and black and blue. The item that showed up was white and sized eight. Granted they atleast knew tosend bowling shoes. For the amount of money we as prime members are spending this is completely unacceptable. Something needs to change immediately.

• Review fromJp

  Date: 09/09/2022

  I have sent multiple requests for help with an unwanted items being sent to me so that someone could fraudulently write reviews under my address. They tell me there is nothing they can do to stop it until the scammer contacts them.

• Review fromdionne b

  Date: 09/09/2022

  after making and reviewing almost 500 purchases, this is the message i got today ( We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email customer-reviews) i have no idea even what they are talking about as my reviews have always been honest and pleasant. i can only say that maybe it was because i tried to complain about there drivers just throwing the packages at the end of my driveway or in my bushes.

• Review fromAngel E

  Date: 09/09/2022

  This company had gone downhill! I have had nothing but problems with several orders for months now and everytime you talk to customer service, they give you the same answer everytime. None of which solve the problem. This time I had to cancel an order because they didn't get it to me in the time they were supposed too and I told them I wanted it refunded. He said he would as soon as they were notified by the carrier. That was 2 days ago and still nothing. In the past once it showed either canceled or returning you got the refund asap,now I'm being told not until they receive it. So basically if the carrier facility loses it then im ot of my money even though it wouldnt be my fault. It was canceled and never in my possession at any point, it has been at the carrier facility.

• Review fromGuila M

  Date: 09/09/2022

  Amazon has the worst customer service! They actually hang up on me when they dont want to hear what I have to say. Or if my explanation is too complicated for them. I was trying to get package delivered through Amazon hub at their suggestion. Unfortunately that location was not prepared to except deliveries yet so The delivery was attempted three times. After the second time I called customer service and they said if it cant get delivered another time that they will simply deliver it to my home. I followed up with a phone call the next day to confirm that and they indeed said the same thing and took my address and said it would be delivered by tomorrow. The next day I got an email saying my order was canceled and I will be refunded the money. And to complicate matters I bought it with a gift card. Now I have to wait till it actually gets refunded before I can purchase it again because I have to get the gift card back. Meantime this whole process is well over one week and now its going to last another week to actually get the product and at that point I probably wont even need it anymore. When I told them that there has to be something they can do to help me they actually hung up on me. I called back and a different person hung up on me again. THE WORST!!!!!

• Review fromMark B

  Date: 09/09/2022

  I have cancelled my account because they are selling white privilege cards. This is racist. Furthermore, I was told me to just not buy them. However, I cannot do business with a company that is going to promote this. I have done a lot of business with them. However, I will take my business somewhere else.

• Review fromGuanqing s

  Date: 09/09/2022

  I ordered a laptop on Amazon, it was free return. The current pixel is very low and hurt vision. I asked for return, the website gave me a label need me to pay the postage. And the laptop seller want me to return by signed shipping. I am student and I couldn't ****** $50 to return the laptop. I called customer server three times all I was told they will let the seller issue a prepaid label to me, and if the seller refused to do that I will get my refund. Now I didn't get a prepaid return label and Amazon didn't refund me too.

• Review fromSuzanna M

  Date: 09/07/2022

  On july 13th, I ordered (HP Chromebase ****" All-in-One ************** Pentium Gold 6405U Processor, 4 GB RAM, 128 GB SSD, Rotating Full HD IPS Touchscreen, Chrome OS, Bluetooth Keyboard and Mouse Combo (22-aa0022, 2021)) for ****** USD. On July 23rd I requested a refund. On July 24th I delivered item to *** store per Amazon instructions. On July 26th *** had already delivered the item back to Amazon. After waiting more than 7 business days with no refund in process, I reached out to your customer service team and was told no item had been received. I asked to show them proof as I already had the tracking number from *** and confirmation from them that they had delivered the item back. I was told there was nothing I could do until 30 days later which would be August 24th. I reached out again as 28 days had now passed with no refund or progress in the tracking section on Amazon in my orders. I was once again told no item had been received and that I would need to wait 2 more days before I could file an inquiry. I pleaded again to show them or provide them the proof that said item was already returned and was denied. Then August 24th arrives and I file an official inquiry. ***************************************************************************************** my Amazon account that the item had been received. So of course at this point I then filed a dispute with my credit card company as my funds were still unavailable to me. Then I was emailed by Amazon that I did not even need to return the item that I started this entire return process for and that they would finally be issuing me a refund and I could keep the item. Now 32 days had passed and I finally received a refund from Amazon a day after being credited by ***** for the disputed charge. Now I am being told I need to provide immediate action and pay for the item that I was told I could KEEP after pleading for over a month to your customer service that I had already RETURNED the item.

• Review fromRachelle D.

  Date: 09/07/2022

  I'm having an issue in that my app that is on the phone shows one thing whereas when I log in on my laptop it shows another. I called and was hung up on twice! The second time it was because their system could not authenticate me and instead of escalating it she hung up. They have lost a Prime member customer. They need to do a much better job of supervising their customer service Representatives. Horrible horrible rude people!