Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

• 

  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

• 

  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

• 

  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

Review Details

• Review fromPARC C

  Date: 08/05/2024

  NOT COMMUNICATING WITH ****UMERS ABOUT ANY HACKS OR COMPROMISED INFORMATION OR NOTHING TO KEEP ****UMERS UP TO DATE ON PROTECTING EMAIL ADDRESSES, ANY SECURITY INFORMATION NEEDED FROM ****UMERS BUT BRAODCASTING IN NEWS ARTICLES.... SPAM MAIL, EMAILS PEOPLE DIGGING UP OLD INFORMATION NOT HAVING NO REMORSE FOR ANYONE OR ANYTHING PEOOLE HAVE BEEN THROUGH.... INHUMANE AND NOT GIVING NO CARE IN THE ********* INFORM ****UMERS OF THE **** TO HAVING ANYTHING MICROSOFT.... NOBODY OBLIGATED TO HAVE IT IF ISSUES LIKE THIS PERSISTS OR CONTINUES TO HAPPEN...

• Review fromDelon H

  Date: 08/05/2024

  I'm being unfairly banned on my xbox account, due to a guy named sammyfitz05 after he jumped in my xbox chat box while I was playing modern warfare 2019. Words were exchanged for one minute. I usually play with others in a party because I have had alot of racial comments made to me in game chat. The guy Sammyfitz05 after the verbal for that one minute which afterwords I was just in a party with my friends, then this ignorant dude hops in My chat box talking like back in the day u would of been lenched, said derogatory things about my girlfriend at the time was present to see everything ignorant sammyfitz05 said. After the fact sammyfitz05 all he did was take what I said to him and kept reporting me till I did get banned and this he persisted to bother me for the next two days harassing me until I finally reported him back and blocked him as i was already serving a suspension which started 2 days suspension after that 4 days all this while I'm already banned 15 days then got another suspension to 61 days now it says 366 day ban talking about making xbox live a safe playing environment u banned me longer than the bully in my chat box I was the victim in the matter and they enforcement team acted like I wasn't suppose to be upset over the racial comment and comment made towards my girlfriend stating like I'm not suppose to say nothing in my defense yes I find this discriminatory towards me and the money I have put into their pockets . That is now wasted because they very harshly judged the situation wrong. Then attempted to tell me about the things I supposedly did that I don't know what their talking about and saying I'm making xbox a unsafe place. I'm not the one hopping in others chat boxes antagonizing arguments this guy sammyfitz05 did and I bet my ban is way longer than his I need help getting justice in this situation cause I don't feel I was judged fairly and it could of been easily just say block him which I had already done.

• Review fromDonald s

  Date: 08/02/2024

  XBOX refuses to fix issues for game play. *******, *********. Also, I do not agree to the terms and service. But forced to check the box. To submit a issue. Legal team is gonna have fun with that one.

• Review fromEthan M

  Date: 07/31/2024

  If I could leave a negative star review for Microsoft Xbox support and Xbox in general, I would, over the last five years Xbox and their support team have been nothing but issues they do not care to help the customers that built their company into what they are, they want your money and then they ignore you when you need help, in anytime there is an issue and you actually can speak with somebody. They just spew out the same garbage that does not work Every time. Their support team is absolutely useless. I have disc games that are in immaculate condition that will not download. I have bought brand new discs that would not download. I have had downloaded games that get to 80% and then says failed to download consistently. Have updates for games that get to 80% downloaded and then says fail to download. Several of my downloaded games have deleted themselves along with my characters, and when I try to recover from the cloud it says failed to download from cloud. If I could give advice to any gamer, it would be to immediately get rid of your Xbox and switch to PlayStation or PC. Both are by far superior to what Xbox has become. As far as Im concerned, the Xbox one is just an overpriced DVD player and paperweight. After these issues I have experienced in the last year. I will never buy another Microsoft product again and will be switching to PlayStation. Microsoft does not care whatsoever to make right when they have screwed up.To the BBB, you should make a zero star review an option because Microsoft deserves it

• Review fromJason C

  Date: 07/26/2024

  I am one of the many owners of Minecraft through ****** that was not notified of the migration and missed it. I reached out to Microsoft and they have refused to honor my copy of Minecraft even with my receipt and transaction ID. Simply ******************** told me to buy it again if I want it. I feel ripped off and cheated and because of their response and intend on not giving Microsoft any more of my money for any of their products or services.

• Review fromAlexander L

  Date: 07/25/2024

  The worst customer support and service I have ever seen. Really have no concern about the well being of their end users.

• Review fromAnthony L

  Date: 07/22/2024

  I am extremely dissatisfied with Microsoft's handling of my Minecraft account. Despite being a loyal Microsoft and Xbox gamer for years, I'm being told to purchase the game again. The communication about the migration process was severely lacking. I only received one vague email which was grouped in with dozens of emails from Microsoft, and there was no clear indication that failing to act would result in losing access to my game.When I reached out for help, I was met with a cold response stating that the migration window had closed and that my only option was to repurchase the game. This is unacceptable. I shouldn't have to pay again for a game I've already bought and invested time and money in.Their support team was ultimately unhelpful, offering no solution other than buying the game again. This shows a complete disregard for customer loyalty and support. I'm left with a disappointed 5-year-old and a bitter taste from a disappointing company.For a company with a valuation of 3.32 trillion USD, you'd think they could spare a few dollars instead of forcing you to pay for a game you already own. This feels like nothing more than a greedy, scammy move to squeeze more money out of loyal customers. It's as if ******************** only cares about profits and not about the people who support their products.I expected better from a company like Microsoft. This experience has been frustrating and disheartening. I strongly advise potential customers to be wary of such poor customer service and lack of support. ********************* greed and disregard for their players investments are truly appalling.

• Review fromSingleton T

  Date: 07/11/2024

  This company is absolutely worthless. I contemplated trading in my Xbox one s 1.6TB..but did it anyway to get the Xbox series X all this took place July 8. These people PURPOSELY designed a system that wont allow themselves to help you no longer have access to certain contacts. the bonus to that is that if you forget your password, they made it so that they cant help you and that you have to buy everything all over again. July 1st-7th and beyond that I play my Xbox every day. I supplied them with my gamer tag the address that I know for a fact, it was associated with the account and the last four digits of the card. I just used last week but there STUPID ** keeps saying its not enough. So basically, if the ** scans your information and you got three or four out of five answers correct it will turn you down because you didnt get all five answers correct. They basically said s**** that you forgot your password and too bad. Youre gonna have to just buy all that stuff all over again.. MAJOR F YOU TO XBOX AND IM TRADING THIS PIECE OF C*** IN FOR PLAYSTATION. Yall ****. I HOPE JUST LIKE ****** YOU LOSE YOUR SUBSCRIPTIONS.

• Review fromElaine N

  Date: 07/03/2024

  After many years of being a loyal paying customer of a ********************** subscription of Microsoft, I got an email from Skype on July 2, 2024 stating that they refunded our last payment. They claim that we had cancelled our subscription when in all honesty we did not. I was with customer service for a very long time and they kept changing their story. They also said that it was me that did something to make Skype cancel our subscription. I haven't done any such thing! I was promised that customer service would ************************ my ********************** subscription and all I had to do was reset my password as I could no longer log in to my Skype account. The problem was they kept sending me the same email where it told me to reset my password using an old email address that has been obsolete for many years! They REFUSED to let me reset my password by using my current email address where I have been receiving emails from Skype indicating payment information. I have deleted my old obsolete email address at least TWICE from my Skype account but ********************** seemed to have held onto it for a reason I do not know. I explained to customer service many times that that specific email address has been obsolete for quite some time. Now I no longer have my Skype phone number and I would like to know WHY my account was cancelled without warning. I would also like an apology from the company as this is now a major inconvenience.

• Review fromJulie M

  Date: 07/03/2024

  I received 10 fraudulent charges on my credit card for the same amount. Attempted to get customer service from ** via numerous vehicles (phone, on-line and chat) to find out what the charger where for. All are a vicious circle that leads to a dead end, The phone support actual hangs up on you when you request a live rep. I do not have an actual MS account, but when I go to create one, the app tells me that my email address is in use. When I ask for a password reset, the app gives me a phone number that is not mine. I have attempted numerous times to use MS on-line tolls for password reset, to no avail. For such a large and well know fortune 500 company, they should be embarrassed by their lack of customer support.Frustrating!