Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

Review Details

• Review fromHeather C.

  Date: 08/05/2022

  I have a fraudulent charge on my card. Ive discussed this in chat with Microsoft and they verified it wasnt from my account, my IP address, or my email. They have yet to refund my money and its been over a week since Ive heard anything. You cant call and my emails are not being answered.

• Review fromRon F

  Date: 07/21/2022

  went to microsoft to get help with my printer, got a rep in a chat room support portal who then connected me to a rep who did fix my problem But while he was in control of my computer ,I got hit with a sales pitch for more malware protection. i did not want to do this then but felt pushed to do it because he was in control of my computer. cost me ****** to get off the phone.

• Review fromMarsha F.

  Date: 07/17/2022

  I was charged $75.24 on my credit card.by Microsoft. When I attempted to contact Microsoft via the phone number for them via my credit card statement, the message was I had to contact them through their website. I went there and was notified I have an account with Microsoft. I indicated that I had forgotten my password. All is good I get into my account. When I fill in the help box that I do not know what this charge is about, I get back a messages that they see I am requesting batteries. This happens twice. I go into the info concerning the account to discover my last name is misspelled, which I correct, and that they have a land line I have not had for approximately 6 years. I tried to eliminate it and all of a sudden my correct telephone is not working even though that is my sign-in name. Now I am told I will not have access to my account until after 8/6/2022, and they cannot answer any questions. I then ****** Microsoft to see what their charges are. Guess what, I cannot obtain that information on line. A company that cannot be reached and does disclose their fees has something to hide. This is a big company that needs to be investigated.

• Review fromRobin F

  Date: 07/15/2022

  Microsoft went into my account and fraudulently stole $99.99 for services of which I never approved or never used. I tried unsuccessfully to resolve the issue with Microsoft. After more than 6 hours on the phone, associates that hung up and promises of call backs that never happened, I finally had to resolve the issue with my bank. I had to cancel my debit card which caused more headaches with no immediate access to funds and redistribution of funds to existing **** payments. Buyer beware. Microsoft no more.

• Review fromMatthew W

  Date: 07/14/2022

  Onerous login requirements for products I bought from a different company which were then bought out by microsoft.

• Review fromLily M.

  Date: 07/06/2022

  I returned my laptop exactly as instructed in perfect condition with the keyboard attachment and Microsoft 365. I was refunded for ONLY the keyboard, with Microsoft stating their warehouse didnt receive the laptop or 365. But I sent them all together so someone either stole it or theyre lying. The weight of the package on my receipt also shows it weighed more than just a keyboard. Im out 600 bucks ** they wont help me. Im filing with the ftc and do not know what else to do. Microsoft basically stole 600 from me.

• Review fromJeffrey S

  Date: 07/06/2022

  My issue began May 17, 2022. My XBox would constantly not start any games. It would take at least an hour just to get one game started. I've had a horrible customer service experience, from CSRs refusing to listen and constantly talk over me, hanging up (particularly notable when you realize that you can only request so many calls and you hit your limit every other day). Finally, I get a representative who offers to repair my console (XB1S), but seeing as it's a software issue (as opposed to a hardware issue), I requested a replacement. I sent out the Xbox and power cable on June 24, 2022 (yes, it did take that long to get someone to do something about my issue), waited a couple weeks, and received the "replacement" on July 6. Instead of a replacement, I opened the box to the same XB1S that I sent out with a list of testing that was conducted on the hardware. Naturally, I called in and am told that they'll have to investigate where the power cable went. I am also told that there was nothing wrong with the XB1S. I can't test it without the power cable, so I have no choice but to wait another couple weeks to figure out if the problem was even fixed. I'm estimating that because it was determined to be a software problem (both by one of the CSRs and myself) that the issue will persist. This complaint was submitted the day that I received the "replacement", July 6, 2022.

• Review fromEverett M

  Date: 07/05/2022

  They sold me a game call The Ascend. The game is broken and online coop doesn't work. I read the reviews and nearly all complaints state that they have the same problem. I requested a refund and was denied. They are knowingly selling broken product and refuse to make it right

• Review fromGabriele S.

  Date: 07/02/2022

  I have requested a refund for purchases that were accidently made by me multiple times. This occurred while I was trying to read about the game. Every time that they have respond they have said I have met my refund limit. Although I know from past refunds there is a limit of 3 times a year with multiple items available per refund. Currently I have made a total of 1 refund and am being denied my current request to be refunded due to being charged while trying to read about a game. There were a total of 8 accidental purchase's totaling up to $306.96, along with $112 in overdraft charges. There were 6 charges of the amount $43.93 and 2 others for $21.69.

• Review fromKent B

  Date: 07/01/2022

  Someone needs to file a class action against these people. I startled out with a problem with both my ( greatly underused ) OneDrive and yahoo mail services after an update. The mail services have not been fixed...The original OneDrive problem has not been fixed... They sent me a specific instruction to paste in "run" which , without my authorization or even a warning, filled my OneDrive to capacity.. and are now wanting me to pay for more OneDrive space!!!!!!!!! .. AND refuse to get on my computer and remove the unwanted extra files.