Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

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  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

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  Microsoft

  PO Box 22810 Salt Lake Cty, UT 84122-0810

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  Microsoft Corporation

  PO Box 14647 Tucson, AZ 85732-4647

Review Details

• Review fromChristina A

  Date: 10/06/2024

  My account got banded for less than a month and then I opened a support Ticket to see why. I log back in and then my ban gets pushed out 2 more months. The photo had nothing to do with ******, ***, harassment or cheating! I want to be contacted by a human from Microsoft and not an email!

• Review fromTami S

  Date: 10/04/2024

  ********************************************* Scam site that somehow gets your credit card and bills you without consent.

• Review fromJohn S

  Date: 10/02/2024

  Ordered a controller on accident to the wrong adress Microsoft is useless I finally got someone on the phone told me to call back tomorrow when safety division is open they locked my account from being able to call back the next day allowing the package to finishing processing and ship without fixing the adress now I have to go sit outside a strangers home because Xbox is useless really sad they used be a good company

• Review fromRae B

  Date: 09/30/2024

  I purchased a computer for work, and did an optional update now I can't access my computer because of their security software. I'm going to miss out on this job opportunity. Their chat *****s give inconsistent resolutions the first guy I was working with said I can reinstall but when I came back to chat after my other job the second ***** said my only option was to wait the 30 days and didn't give me an option to reinstall. So I asked for a supervisor and he failed to connect me with one, then I mentioned reinstalling and now he has a solution, he should have gave me that option upfront. But never the less I shouldn't have to do all that to access a computer that I purchased, I didn't even sign up for no passkey.

• Review fromJanine D

  Date: 09/24/2024

  I was billed on the 9/12, and canceled my 365 subscription with Microsoft on 9/13. They charged me again on 9/22. There's no way to speak to a representative on the phone...was redirected by their automated system to resolve my issue by logging in to my account... clearly that won't work because that's how I "canceled" to begin with! I removed my card from my profile so hopefully this will resolve my issue...no thanks to Microsoft. **************** is not what it used to be ??

• Review fromJuve A

  Date: 09/22/2024

  Microsoft through MSN posts current events stories and they encourage you to post your comments. They will not allow me to post my comments. I have zero violations. There is no way to contact them to tell them what is happening. Most of the comments I make are about ***** running for president. They have a filter which lets you know if your post is not acceptable. I have not received any of those feedbacks. It appears to me that they do not want to hear about how I feel...in an open forum...of why I think ***** is a bad candidate. Once I started posting in the past, nothing went wrong. Now that people like my posts, the censorship happens. I want people to know that the so called free speech only applies if the ones running the show, Microsoft, feel offended by someone's differing opinion. Microsoft has ignored me with no explanation.

• Review fromRod F

  Date: 09/15/2024

  I have been going through this problem with XBOX FOR MONTHS! Microsoft customer service no one to contact the website doesn't load page not found for support. MY ACCOUNT WAS HACKED AND I WAS BANNED INDEFINITELY FOR IT. I GOT AN EMAIL STATING IF I CHANGE MY EMAIL ADDRESS IT WOULD BE FIXED. LESS THAN 3 DAYS LATER I WAS HACKED AGAIN AND NEVER REINSTATED. I SIMPLY JUST WANT MY ACCOUNT BACK AND TO BE ABLE TO CHANGE EMAIL ADDRESSES ON MY ACCOUNT. I GEEL LIKE NO ONE IS HELPING ME BECAUSE EITHER NO ONE REPLIES UNDER 48 HOURS, OR I DON'T GET CONTACTED AT ALL. THE AUTOMATED SYSTEM IS HORRIBLE. JUST CALL ME TO PROVIDE ASSISTANCE PLEASE!!!

• Review fromBrian B

  Date: 09/14/2024

  I redeemed ***** reward points and got ripped off for my purchase of ultimate game pass. Now no one will help me or even respond to my emails and messages! I have talked to 3 different people from support and none could help me. They sent me a link that nobody responds to or replies back to me!

• Review fromDarrel S

  Date: 09/13/2024

  What do I think, not *******'s appalling that a company can take your money annually and be absolutely useless when you require assistance and no one does anything about it. Where is the BBB?I talked to several of my colleagues and they all had nothing but negative comments in regards to Microsofts lack of customer service. They don't even pretend to care. Lying when it suits their agenda and cutting you off when you ask to speak to a supervisor/screen share. Minus 1 star rating.d.s.

• Review fromCarlyn S

  Date: 09/12/2024

  I wanted to post a review based on a recent experience with Microsoft. I purchased a subscription to Office 365 and am in my second year with the subscription. This past week could not access my word documents with an error message saying it was not syncing. I tried what I could on my own then reached out to Microsoft for technical help. I am supposedly entitled to that because I have a paid subscription. It took multiple tries to get either a phone call back or a chat. The woman that called me back, after 3 attempts, ****** *., was helpful but at the end of the day clearly did not know what she was doing. She did manage to uninstall Microsoft 365 and then said she would call me back, today at 8:30 a.m. to re-install. She didn't. I asked for a call and the agent that responded hung up on me as I was giving her my case number. After many phone calls, attempting to get help I pretended I wanted to buy something and got help through chat. Two hours later I was able to install the product I had paid for. In total this whole debacle took 6 hours. It was incredibly frustrating and I cannot believe that a company is allowed to get away with such appallingly bad customer service. Helpful when they want you to buy something, not so much when you ask for the technical support they have offered because you bought something. I will be looking for alternatives to this product by the time the subscription rolls around next year,.