Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review fromKayla S

  Date: 12/05/2024

  My account was hacked and there is NO WAY to contact live support. Every single minute the hacker is gaining another account of mine via my email and there is virtually no way to stop it because my password is locked and requires an "agent" to review.Whenever I call there "hotline", it just tells me to get into a chat online with customer service..... however there is NO ONLINE CHAT EITHER. This has to be the most TERRIBLE customer support system for a widely recognizable product that I've ever seen. You should be ashamed.

• Review fromMarsha L

  Date: 12/03/2024

  I have 3 charges from xbox that I CANNOT contact a human person about. They want me to sign into my XBOX account but these charges are not on MY XBOX account because I don't have one. There is NO WAY to contact this company. How do they get away with this!

• Review fromElizabeth M

  Date: 11/25/2024

  My ****** account keeps getting charged by Microsoft. The phone number for customer service linked to these charges goes to a guys and girls chat hotline. Emails are not responded to. Making it almost impossible to resolve.

• Review fromRex S

  Date: 11/09/2024

  Just awful, this company used to be great but they now lack customer service. I purchased an ********************** game & found that it wouldn't work for my current system. I followed the process to see about exchanging for the one I needed. Microsoft denied my request. Now i didn't want a refund but to get the correct version. I've been ************ with this company with no resolution. Will not continue to support Microsoft as I have recently been using **** products.

• Review fromEli K

  Date: 10/31/2024

  On September 29th, my Microsoft account was hacked, and fraudulent charges totaling $155 were made for Xbox and Microsoft gift cards. I promptly reported this to my bank, and they initially refunded me and disputed the charges.However, Microsoft provided "proof" that led to my bank reversing the credits. The gift cards were obviously redeemed because someone stole money from my account. ******************** failed to investigate who redeemed these cards or check the ** addresses involvednone of which were linked to me. I am now being forced to pay for these unauthorized charges.I tried to reach out to Microsoft for help, but the support system has been a nightmare. The support menus loop endlessly, and when I finally connected to a live agent, I was directed to submit a claim formonly to find the form submission button permanently grayed out. Despite every suggestion from the agent, nothing worked. The agent then escalated the matter, but their response did nothing to help.I need an immediate resolution. I am not responsible for these charges, and I expect Microsoft to investigate properly and refund the stolen funds.Please contact me at your earliest convenience to resolve this matter.

• Review fromJohn B

  Date: 10/30/2024

  Summary:The Microsoft Store is a great platform if you use what it offers. However, it has many bugs, doesn't allow you to uninstall some stuff, and the worst problem is S-MODE!!!! It is supposed to be speedy, secure, and simple. I like to add stupid and sucky. It disables you from opening anything you have installed that is not from Microsoft Store. To solve this, they allowed you to switch out of S-mode. I would have better chances of winning the lottery than swapping out of S-mode. First, you have to sign in to Microsoft Store. Countless errors occur when trying to do that. Then, you have to switch out of S-mode without encountering any errors. Apps you miss out on include DuckDuckGo, Grammarly (for Windows), Powershell, and many others. I troubleshooted this with Copilot (an AI) and it ran out of ideas. Microsoft Store is a 2.3 star in Microsoft Store (no typo). More than 75% of the 1-stars were S-mode. I would not recommend you get Microsoft Store. Detail: The Microsoft Store is a prominent platform that offers a range of applications but is plagued by several issues that can detract from the user experience. Users frequently encounter bugs, and some applications cannot be uninstalled, leading to frustration. A significant concern is S Mode, which restricts users from installing or running applications outside the Microsoft Store, limiting choices and productivity.While Microsoft allows users to switch out of S Mode, many find the process complicated and error-prone, as it requires signing into the Microsoft Store. Key applications such as DuckDuckGo, Grammarly (for Windows), and PowerShell become inaccessible in S Mode, further hindering user functionality.User reviews reflect these challenges, with the Microsoft Store holding a low average rating of 2.3 stars, particularly due to complaints regarding S Mode. Given these limitations, potential users should consider whether alternative platforms may provide a more flexible and user-friendly experience.

• Review fromDonna J

  Date: 10/16/2024

  My Microsoft365 account was set up to be automatically billed to my credit card annually. Last year I tried cancelling my subscription because I have since retired and no longer use the software. I could not access my account because my account was associated with a different phone number. I dont know how or why it was changed. I never had to sign back into it after the account was established many years ago, so I did not discover this issue until now. Perhaps it was hacked for all I know. Last year my credit card company refunded my money. I thought they put a hold on Microsoft for future ******** but apparently they did not. I was automatically charged again this year. So I once again tried to contact Microsoft by email and phone to no avail. They kept trying to get me to contact them on-line through my account, but I still cannot access my account. So I wound up disputing the charge again through my credit card company, this time escalating it so I dont keep getting charged every year. However, I am told this is not fool proof and I can possibly be billed by them again. My issue is why cant Microsoft provide human customer service in cases like this. This is totally ridiculous and should be considered robbery since theyre not enabling you to cancel your account.

• Review fromMark E

  Date: 10/08/2024

  ************************ incorporates censorship in their news articles' comment sections based solely on political bias. I could respond to a liberal comment, using nothing more dramatic or crude than their own political rhetoric, and MSN will refuse to allow it, claiming it "violates community standards". If one or two people disagree with my comment and respond by REPORTING my comment as "harassment or bullying", it's immediately removed (when frankly THEY should be punished for making false reports. Having an opposing view is neither harassment nor bullying.) Here's an example of a comment which was denied, automatically marked as being in "violation of community standards":"By 'oligarchs like Musk' you mean the ones who put their money behind Republicans? Most of the wealthiest oligarchs donate to Democrats. Every holiday, ***** stays at a different billionaire donor's mansion."How did that violate community standards? If one of MSN's community standards is that your comment must not disparage the Democrat party, their leaders or their ideals, then they need to add that.

• Review fromBrandon P

  Date: 10/07/2024

  My xbox account was permanently suspended as a result of my email being hacked. I made an appeal and it was denied. I have no strikes on my account and have been a customer for 16 years. 16 years worth of achievements and games taken away for something I didn't do.

• Review fromTanya B

  Date: 10/07/2024

  Microsoft kept charging my card over and over. 3-4 times In a row. 6-7 times in a month. I didn't have the money. The today all of a sudden they charge a totally different card! No clue how they got the card number! But they did not have my permission to charge it!