Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review fromSue C

  Date: 07/17/2023

  Microsoft, worst company. They somehow got my credit card and were charging me for who knows what for 3 years. I finally realized, got a new credit card and they charged that one. No idea how they were able to find the new card. I called to cancel, they told me to go to their website and hung up on me. I tried to call back, they blocked my number and just automatically hung up on me after that. I finally found a new number for them, had to lie and say I wanted to buy something and in seconds, a real person was on the phone. Finally convinced them to cancel whatever it was they were charging me for but they will not give ANY money back, just said they won't charge me next year. Seems totally illegal to me. I paid hundreds of dollars for something I never wanted, never got, never needed, don't even know what it was and all they can say is, we'll try not to charge u next year? And then, of course, they hung up on me...

• Review fromScott C

  Date: 07/17/2023

  This company is engaging in dubious financial practices regarding automated billing.With their many corporate acquisitions and rolling every account into its own ******************** account, they have created duplicate accounts linked to the same email addresses. Their recurring billing and the options to unsubscribe from services are linked to that email address, and the duplications can therefore obstruct the customer from directly accessing or cancelling their subscriptions as a result of this process.In and of itself, this would be a moderate problem, but it would be somewhat forgivable if the company would let customers talk with a service representative. They make this process ridiculously difficult. It took me 4 hours and about **************************************************************** contact with somebody who eventually was able to end my subscription. The high difficulty of what should be a simple process, in order to avoid unwanted continuing subscription billing is problematic. Changing your credit card will not stop their billing, they have agreements with **** to transfer their automatic billing to your next card. I cannot help but think that the company is making closing accounts so difficult so that people give up and keep getting billed for subscriptions they don't want.The first person I tried to talk to hung up on me. The second person claims to have resolved the issue (we'll see). However, their automated operator is just insufferable, and directs you to solve your problems through the website. Calling them only results in being put through to a person about 5% of the time. Expect the other 95% of calls to insultingly spin you in a circle and tell you to visit their website. If the website was letting you solve your problem, why would you have called them in the first place?This company used to deliver adequate products and services. It no longer does.

• Review fromJohn D

  Date: 07/15/2023

  My account was suspended for no reason. I tried to file an appeal with Microsoft but they denied it instantly. Its been about 3 months now and I had to create another account. They dont have any contacting options after you file an appeal.

• Review fromAllysa B

  Date: 07/14/2023

  Hate it had this account for years and I get hit by a car and let my phone and everything and I can't get access cause I no longer have access to the number for a verification code that's BS an I had digital copies of games and they couldn't help reset my password that is ridiculous and Internet even reimburse me the games I had bought.

• Review fromLoyd S

  Date: 07/13/2023

  This is the worst company no one speaks English then I was on the phone with someone for 30 mins he couldnt help they never sent my son controller since last month and I cant talk to anyone about my refund of ***** I googled 10 numbers none work Im not even understanding why the h*** they open at this point

• Review fromKristen W

  Date: 07/13/2023

  I recently rented a film from Microsoft *********** which is through Xbox. Unfortunately, when I went to watch it, the movie says it Cant Play. I even have pictures as proof of this! It has said this for days, and I have been unable to watch it because of this. I requested a refund because of this, however, they denied my refund request and advised that I review the requirements for a refund, which I understand. I emailed them in response to this email only for the same person to email me back (swiftly, might I add) with the same email from before! So, I called Xbox support only to be told they cannot help me and transferred to the Microsoft side, only to be put on hold for half an hour. Therefore, I hung up. I get that they are probably taking other calls. So, I cant get my money back and I cant watch the movie because it wont play; they keep the money for a service that was never provided. Apparently I am not the only one that is unable to watch movies they paid for. Yet we are being ignored.

• Review fromRyan d

  Date: 07/12/2023

  To be clear, this is a MS ********************** and online support problem, not specific to this facility but because it was not clear on BBB what site to pick this is the site I chose. My wife bought a subscription to MS 365 family a while ago. This service was never used and the "sign in" information is lost or clearly not remembered. When I try to cancel my subscription MS requires me to sign in... which of course is impossible. Their website is fraught with circular logic that never gets you anywhere, there is no phone number listed on the website to get an actual person to help and when you ****** (never bing) a customer service number there is phone tree from h*** that after 20 minutes of pushing numbers to "get you to the right location" they just hang up on you. This is the worst business model for consumers ever!! Time for the GOV to get involved here.

• Review fromJoshua J

  Date: 07/09/2023

  My account was suspended for no reason. Xbox didnt give a reason, and they denied my appeal. I looked over the family safety terms and as I recall, I havent done anything to deserve this unjust suspension in the last year. Based on the email and the notifications I got, Xbox didnt even investigate this. They even denied my appeal, and still did not give a reason. The report was falsified, and I am very upset. I expect an apology and something in return for this unwarranted action. I wouldnt be so upset if they specifically pointed out what it was I did or said, but they refuse to tell me what it was. Therefore, no reason to prove I deserved it, no reason to suspend my account. It was most likely some kid that got upset that he and his team lost to me and my team in Call of Duty MW2 the other night. I also want to know if its possible to sue ******************************************* for negligence in service operations and failure to investigate falsified reports. I shouldnt have to wait DAYS just to be able to play any game again. I see why people like PlayStation more than Xbox. And its not the graphics or exclusives. I am a paying customer, so I should be entitled to the reason. I have been an Xbox customer since 2010, and Ive never had this problem before.

• Review fromTremaine M

  Date: 07/08/2023

  The last 4 years of using Microsoft's products have been the absolute worst experience of my life and they have already collected hundreds of dollars from me for products that resulted in failures, misleading promises, and malicious data collection. My account has something saved in the data that remodifies every single one of my games that I own. No matter what I do, the data is used against me to increase the AI's chances of winning against me. The first I've ever experienced something that literally forces me to lose. It's the creepiest feeling. And Microsoft keeps telling me that their not responsible for viruses that come from their consoles.

• Review fromAnthony N

  Date: 07/05/2023

  Hotmail/Outlook is particularly worse than every other email service out there. Every time I try to search my email history, it tells me there's an error and to "please try again." There is zero customer service as well. ****** suite is outpacing them by leaps and bounds right now with docs, sheets, email, etc.