Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

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  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

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  Microsoft

  PO Box 22810 Salt Lake Cty, UT 84122-0810

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  Microsoft Corporation

  PO Box 14647 Tucson, AZ 85732-4647

Review Details

• Review fromjanice j

  Date: 08/16/2023

  want to close outlook account and they have locked me out and I can't change anything because they have the wrong phone number for me. they are trying to text to a landline. there are no phone numbers that work to speak to a real person. Not everything can be handled on line with their pre-set questions that don't apply. I have been hacked and I cannot do anything. Not people friendly. they just want to sell their product. Not for me. GO **********

• Review fromNorry S

  Date: 08/10/2023

  I made a Skype account not realizing it was part of Microsoft until I started making it and then a few day later my account is "locked" with no exact reason given. I never used Skype or the Microsoft account for anything. I have only had it for a few days and because I haven't used it there is no way I could have broke terms of service. I am unable to contact customer support because through my ******************** account(which is the only way to contact them unless you own a business which I don't) because they locked it and give you no ability to contact them. The only thing I could come up with is because I'm openly gay and on social media maybe they saw I was gay and locked me out of my account. I will never buy another computer with a Microsoft running system since they are obviously extremely homophobic.

• Review fromCorton B

  Date: 08/09/2023

  I was permanently banned from my Xbox account for my profile picture not being appropriate for their services, without any warning or explanation whatsoever from Microsoft or Xbox *********** Services. This account has been in my name since 2017 if not earlier and has a few thousand dollars worth of games I bought and cannot get refunded for whatsoever. I filed for an appeal and had gotten it denied through enforcement services, they have no way for a consumer to reach out to them and explain the situation. I would very much appreciate it if anyone could help get my account ************************* if not all of my money refunded back

• Review fromJesse billl M

  Date: 08/08/2023

  I'm ******************* barely bringing my system networking into your systems of high technology along with the rehabilitation officiating games here in California this game in ********** were made for Hispanic race and all other parts of those network phone to have property but instead they stuck by me and those that said they were me I spent 30 years incarceration behind their record year and investment it's time to get my business back people I'm ******************* the founder of Microsoft ***** *****************************

• Review fromJames C

  Date: 08/08/2023

  Please do not do business with the Microsoft store. They have completely automated there password rest, if you can't come up with old credit card info and previous passwords you will lose all access to all the digital products you have purchased. I went though every possible way to reset your account it just can't be done.

• Review fromJessie M

  Date: 08/07/2023

  I ordered Microsoft 365 basic for $1.99 per month and was told that I could cancel at anytime. I realized that I had to use One Drive to store my files and decided not to keep the service because it not only stores *************** files but everything on my system which causes you to run out of storage space which forces you to buy more storage space to be able to access your files. I tried following their online procedure to cancel and even calling them but could not get anyone.

• Review fromNatasha H

  Date: 08/07/2023

  My son with special needs was playing a game and then we were charged $200. After several attempts to contact XBOX there was no response. This is not right our family of 7 really needs the $200 back however this company is ignoring all of our request.

• Review fromJeff P

  Date: 07/23/2023

  This was my fault and they did me right. I had a sticky A button on my controller, I put a bit of WD40 on it and started spamming the button to get it unstuck. Without realizing it, I accidentally bought something in the game I was playing.I submitted a refund request, explained the situation, and it was both approved and processed in less than an hour. My belief is always that the way to judge support isn't from when things go right but when things go wrong. Things went wrong, and they treated me well. I appreciate it even though they didn't have to.

• Review fromLajes F

  Date: 07/19/2023

  I lost information on my flash drive after Microsoft Windows scanned it. I used recovery software and recovered files. Now Microsoft is claiming "write protection" on my files. That is not right.I used recovery software to get my files back after Microsoft Windows scanned my flash drive and left it blank. I had to purchase expensive recovery software to see if i could recover my files. I did get some major help there. Now Microsoft is claiming they are the author of my files. I looked under file properties Microsoft Word is claiming they are the author of my files. Why would anyone do that to a person?What I would like to know is how will Microsoft fix the **** files of mine that they have messed up horribly. Microsoft did not write my files, I did. I am a writer.

• Review fromErika B

  Date: 07/18/2023

  I have been subscribed to Microsoft for the past couple of years. I renewed my subscription this year and months later Microsoft flags my subscription as deactivated though they charges my credit card for yearly subscription. I talked to technical support via chat and one the phone of two separate occasions for a total of 5 hours with no resolution. They advised that they could not refund me any difference in my yearly subscription as I used part of the renewed service already. I ultimately gave up which means that they've stolen from me with no regard for my time and money.