We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 309 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Wagner R.

      Date: 08/19/2022

      This is to provide a negative review of ********* services , is nearly impossible to get hold of someone to talk to. The only way to get in touch with them is on line , however after multiple attempts a was able to cancel my account on line , but after canceling my account, ********* continued to obtain payment for an account that was canceled months ago. And EVERY MONTH they try to obtain payment for a canceled account. They are a real pain!

    • Brian B

      Date: 08/12/2022

      Microsoft has no security and i get hacked constantly. Im going to *** you in court if you do not stop this from happenimg. Your security is garbage. You should probably stop doing business since you can not handle the job. DO NOT USE MICROSOFT FOR ANYTHING.

    • Karen W

      Date: 08/10/2022

      Customer support does not exist. I have called, told to send email, no response. I purchased during Military Appreciation Edition. When I took the grey sticker on back to reveal the product key the entire sticker came off with pieces of passcode underneath torn. No help via phone, left emails. Site not available for this issue only sites to buy more microsoft products.

    • Ethan S

      Date: 08/10/2022

      They are actively refusing to help me and many others get an issue fixed with their sub-company Xbox for the store. A ***** of mine bought me an item, and they are actively hanging up on me now after the first day being a calm talk and the second I tried to be pushy because they never contacted me back despite saying they would.

    • Brian B

      Date: 08/09/2022

      Microsoft account is constantly hacked. Can not contact them at all to confront them. Hiding from the problem does not solve it. Do business right or get out of business. Garbage!

    • Megan D

      Date: 08/09/2022

      I called to get help on Microsoft Windows and the agent was extremely rude. He was not helpful and did not respond after he said his response and just sat there on the phone until I asked if he was there. I had asked another question and he just kept quiet. I was calling to ask about reinstalling an existing Microsoft Windows account.

    • Daeshawn R

      Date: 08/09/2022

      It's almost been 2 weeks since the dlc came out and i still can't get her cause it's saying i still have to pay for her even though i already bought the season 5 pass

    • Chris D

      Date: 08/08/2022

      Continued unsolicited text messages from their platform Hotmail. I receive 3-5 on most days. From spammers and scammers.

    • Betty C

      Date: 08/06/2022

      This company operates a complete racket. After speaking with four different reps, repeating my problem four different times, they still could not resolve my issue for a service I already paid for. I have proof of purchase, including an email confirmation and credit card statement. **************** reps were nice enough, but unfortunately were not competent in the least.

    • Ryan H.

      Date: 08/05/2022

      Where to begin... I've been playing xbox live for 12 years now and never thought **************** could be so horrible. My account was hacked over 2 months ago and I have not been able to get on my account to play my games since. Bought into the whole buy online games instead of a physical copy... big fn mistake!! Can't play them if you can't sign in. I've called over 20 times and out of that I've connected to two people who speak fluent English and where at least some help... I've also been charged for my xbox live even tho I have not been able to play. I'm currently still waiting for this magical team to solve my problem but for some reason I still have to call and try to get an update? Still fails and lots of forms to fill out. I'm so unhappy with this and if you had a choice to stay away from Microsoft products I would do it. You are not going to get help and you'll be on here just like me complaining. This company only cares about the money they take from you. Was only givin 5 dollars and a month back of live... it's been over two months and my season pass is 15 dollars. Couldn't even get back what I put into it and not even I'm sorry we **** here you go. I hope this company gets hacked so hard they close their doors for good...I guess a Playstation will be on my Christmas list this year.

    Microsoft is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.