Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

Review Details

• Review fromKevin M

  Date: 07/01/2023

  I requested a refund from this corrupt company for a game with misleading trailers, glitches and lacking content. I owned the game for less than a day and only played it for one hour before demanding a refund and installing.Microsoft denied the refund request and ignored their own policy that states:"Refunds are typically issued for requests made within 14 days of the purchase date for games in which you havent accumulated a significant amount of play time."This is the first and only refund I ever requested from this joke of a company in over 12 years but now **** has found itself a new customer.

• Review fromAmy W

  Date: 06/27/2023

  I am so disappointed! I updated my newly Dynabook Laptop to a Windows 11 as Microsoft required. And now, on the startup bar of icons the sound is not working! My Dynabook Laptop worked perfect, until Microsoft updated it to a Windows 11. I have tried every solution possible as they required in their Help Support. I have tried factory reset and everything else.

• Review from

  Date: 06/25/2023

  If I could give you 0 stars I would. I asked countless times to talk to someone in your legal team and was repeatedly denied. You used to have the best support a customer could ask for but not anymore. I welcome a response to this review from the head of customer satisfaction of your company.

• Review fromKevin K

  Date: 06/09/2023

  I am unable to download Windows 11 from my network at work, attempts to resolve this issue with microsoft support have been met with harassment in their chat support. I run the IT department at a local business where we rely on microsoft for licensing and other business operations. I will not be using any Microsoft products form here on out, and I have an appointment scheduled with my partner representative at microsoft to see what they say.In any case, i'll be switching entirely over to Linux as it meets our business needs and is more reliable to our operations. The thousands weve spent monthly on microsoft do not warrant that type of behavior, and as a partner i feel betrayed. What a terrible company. Don't fall into their vendor lock-in.

• Review fromNever Buy Dell F

  Date: 06/08/2023

  My surface pro has become a fire hazard, and Microsoft's attitude is "lol ***** to be you". So I'd advise against anybody I know to buy any Microsoft devices.

• Review fromGisset P

  Date: 06/07/2023

  ZERO STARS!!I purchased Microsoft 365 from Best Buy. I had initially installed it to the Mac book I purchased. I ended up returning that Mac book and purchasing a new one. I then tried to install that Microsoft 365 to the new Mac book. Yes, I forgot my password and locked myself out. I spent countless hours with Microsoft. Everyone was giving me the runaround instead of giving me access to reset my password. Mind you I have proof of the purchase and the Product key code you need to install the software with. After countless hours I was told I didn't set up a two step verification so basically no one will be able to help me based on "Microsoft Policy" this is absurd! I have to keep trying there recovery method even though I have done it several times and it keeps saying the information I provided is not enough. The rep said sometimes you might get lucky?!?! My proof of purchase and product key code should be enough to reset my password. Pretty much I have a software I can't use that I spent money on. I filed a dispute with my bank and they rejected the dispute due to Best Buy not having enough information. I will now have to walk into a Best Buy to see if they are able to help me in anyway. If they are not I am out the money I spent on a software I CAN'T USE! DO NOT BUY MICROSOFT PRODUCTS! YOU WILL WASTE YOUR TIME AND MONEY! GOOD LUCK as you will never be able to speak to a live person. MICROSOFT PLEASE CHANGE YOUR RIDICULOUS POLICY! If this doesn't get resolved, I will be filing a complaint.

• Review fromJeff S

  Date: 06/06/2023

  Bought an Xbox, bough a game on disk, paid for internet and Microsoft gold. Xbox keeps telling me to sign in, but I'm already signed in and my profile is signed in. But I can't play the game because it's telling me I need to sign in. The phone number I call for xbox support just hangs up on me everything. Then they want my credit card information to connect me with someone that can help troubleshoot. I think I'm done with Microsoft all together. Seems to me they just want money for services, and don't care about their paying customers. I would give no stars if possible.

• Review fromBrenda S

  Date: 06/05/2023

  Horrible customer service to shut off a service offfered for over 20 years with no notice or reason Now want to charge to use a service have used for 20 plus years for free. I dont need the upgrades or additional product attached. I should get it for free

• Review fromCurtis R

  Date: 06/03/2023

  The **************** at ******************** is absolutely abysmal. I honestly shocked at how bad it is. It is egregiously difficult to actually talk to a human. When I contacted them recently about a device they sent me that had been lost by *****, they lied to me about what to do after redirecting me to five different departments. This is NOT how Businesses should treat their customers. I learned the hard way never to use Microsoft's products or services ever again. Oh and the Xbox Series S is a cheap piece of garbage, seriously get a PS5 or a Gaming PC.

• Review fromRondel G

  Date: 05/24/2023

  My computer has a microsoft glitch and their is no way to contact microsoft to get help with my computer they messed up. You can't get a person to answer microsoft phone and they don't have a chat and their seems to be no email address for the company. So I'm left with a PC that their software has messed up and their is nothing I can do about it.