Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.05/5 stars

    Average of 282 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromBrenden M

      Date: 09/21/2023

      Microsoft went too far with updating Minecraft and now my Computer is acting up and getting the **** every time I go to play the game. I have a High End PC and Microsoft decided to s**** it up by updating Minecraft and running my CPU up to 85C with Perfectly working Minecraft addons which were later destroyed by updates after 1.18.0 and they claim that it's engine limitations, that's a lie. They intentionally ruined the geometry of custom blocks in Minecraft Bedrock just to make more money just like the computers that they sell and then they make you buy a new one every 3 years because they call computers that are older than 3 years outdated and or obsolete. I am about done with Microsoft and I will only use them for Writing Documents in College and Running Windows 10 or 11, They just ruined my ability to play Minecraft. In addition to that, Some Windows Updates can break your computer by giving it a **** with an unsupported hardware code. I am furious and unfortunately, I'm stuck with this company because I have to use the Windows Operating System as a College Student at *************************** and Switching to Mac is cost prohibitive due to Macs being too expensive.
    • Review fromJim H

      Date: 09/18/2023

      Microsoft makes absolute junk. Every single Xbox controller has stick drift and sticky buttons. Consoles stop working out of the blue.
    • Review fromRobin D

      Date: 09/14/2023

      They have taken $73.84 of my money and even with proof of bank statements and talking to my bank themselves I have not got paid back. They even called me Sept 5, 2023 and admitted it was a computer glitch. Promised I would get my money in 3 business days. I have yet to receive it niw after 7 business days. I have caught them in several lies. Worst agent was by the name of ******.
    • Review fromGeorge E

      Date: 09/13/2023

      Junk support. Cannot install software I paid for. And phone support no help.
    • Review fromAntonio S

      Date: 09/12/2023

      I'm sick of the new regulations that only covers gamer and not the game makers for far too long xbox has been ignoring my comments and requests to regulat game makers for constant cheating and refused to answer questions or to make a statement so I requested a refund and still have not received any response
    • Review fromBrian H

      Date: 09/06/2023

      Office 365 subscribers beware... I've canceled my subscription and continue to be billed monthly.
    • Review fromKevin M

      Date: 08/25/2023

      So i had an argument with a person over the microsoft xbox party chat that they started by being ignorant, and i admit i insulted him, but that's because he was being a douchebag to me, and before i left the chat, he threatened me with my home address, ip address, phone number, name, and after i left the chat he reported me for my gamerpicture and i got a two day suspension or two strikes as to the new stupid 8 strike rule, and i reported him for a threat made against me regarding my personal info and nothing was done about it, Microsoft are a bunch of hypocritical lying shady scumbags that protect those that threaten people with thier addresses
    • Review fromBarbary H

      Date: 08/23/2023

      I am writing to complain about being locked out of my Microsoft 365 account for 3 months, Its been 3 month since we opened a support ticket with Microsoft . I have been calling your support line every week for the past 3 months, and each time I am told that I need to wait for a call back. I have never received a call back.I am paying Microsoft a monthly subscription fee for Microsoft 365, but I am unable to access my email, calendar, or files. This cause me significant disruption to my business.I am switching to ****** Workspace after this problem is resolved. I cannot believe that a business should be locked out of their email for 3 months. Do not use Microsoft 365
    • Review fromTate L

      Date: 08/20/2023

      MICROSOFT are the biggest predatory scumbags I have ever come across in my life. First off, I have had multiple problems being ripped off by MSFT. First off, I had to take over financial control for my elderly parents.... one has had a brain injury and the other has dementia. I was disgusted to find out Microsoft was charging them for 4 MSFT 365 plans.....2 regular plans and 2 family plans.... they should have been paying $60 a year and they were being charged over $500....YOU CAN NOT contact MSFT...and clearly I didn't have all of their log in information.... After working for over 15 hours including impersonating a person who was trying to open a MSFT business account with them. (amazing how they answer the phone if you are trying to open up an account with them)..>I finally realized 3 of the accounts were complete frauds and had email addresses that were not my parents or perhaps anyone's....after fighting to close the accounts for weeks and working with my parent's credit card company we contested the charges and Microsoft fought us every step of the way trying to not give us refunds or close the fake accounts.... I have never had a worse experience in my life dealing with a company.... they must be paying lobbyists billions of dollars to fight on their behalf.....Microsoft entire business model is based on s******* the customer, ripping them off, triple and quadruple charging them and having NO way of contacting them..... what absolute scumbags.... Fast forward to yesterday when my son accidentally bot an X Box Game for $55 and they charged him 3 times for it....I immediately logged in saying was an accident and ask for a refund...couldn't get anyone on the phone....of course...and they denied all 3 reimbursements stating I had reached my limit of refunds for X box when I have never asked for an X box refund in my life... I will be selling my MSFT stock immediately...what an absolute bunch of complete SCUMBAGS. I WILL NEVER EVER do biz with MSFT again
    • Review fromartie h

      Date: 08/16/2023

      This company's support avenues are very unsatisfying and disserving to their customers. nothing is accomplished and you cannot talk to the supervisor when the agent fails to help. Promises of callbacks are empty, their whole process of helping customers is a run-around

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.