Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

• 

  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

• 

  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

• 

  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review fromPhyllis K

  Date: 10/27/2023

  My personal computer was hacked. Contacted Microsoft to resolve issue. I have a name and phone number of Microsoft's representative. More than two hours on phone with representative and he proceeded to tell me I needed to purchase an Apple Everything Card for firewall protection for $200. I was then directed to go to Publix to purchase another gift card for the same price. I got disconnected from the 800 number that I had called, He called me back from a different phone number and state. I did not. Contacted my bank to ensure my account was not also hacked. Apple confirmed the card balance had been used in full amount of $200.00. Microsoft Rep contacted me again later in the afternoon on 10/26/23 asking if I purchased another card and I told him no and hung up the phone. I was also given a reference number and was told I would be refunded the $200.00 for purchase of gift card. I fear of needing to pay someone to be able to use my personal computer again.DO NOT TRUST MICROSOFT FOR HELP!

• Review fromDavid B

  Date: 10/25/2023

  Microsoft will delete your account without any explanation. Use a different email provider.

• Review fromRalph V

  Date: 10/20/2023

  MICROSOFT TEAM IS THE WORST DO NOT DO BUSINESS WITH THIS COMPANY. I TRIED OPENING A MICROSOFT TEAMS ACCOUNT WENT THRU THE PROCESS AND GAVE THEM MY CREDIT CARD INFO. ONCE I COMPLETED THE PROCESS THEY KICK ME OUT OF THERE WEB SITE GIVING ME A ERROR MESSAGE, IT LOOKS LIKE MY ACCOUNT GO SET UP BUT I CAN NOT GET INTO IT. SO I TRIED TO CONTACT THEM TO CANCEL MY ACCOUNT SINCE IT WAS ON A 1 MONTH FREE TRIAL PERIOD. I HAD TO SEND THEM AND EMAIL FOR THEM TO CALL ME BECAUSE WHEN I CALLED THEM ALL I GOT A HOLD OF WAS A MACHINE WHICH TOLD ME THAT THEY COULD NOT HELP ME. SO SOME ONE DID CALL FROM MICROSOFT BUT THEY TOLD ME THAT I WOULD HAVE TO TALK TO THE BILLING DEPARTMENT AND GAVE ME A ***** # WHICH GOT ME BACK TO THE MACHINE THAT COULD NOT HELP ME. SO I SEND THEM ANOTHER EMAIL WHICH AGAIN SOMEONE FROM MICROSOFT CALLED ME ASK THAT THEY BUT ME IN CONTACT TO THE BILLING DEPARTMENT THEY SAID THEY COULD NOT AND GAVE ME THE ***** TO TALK TO THE MACHINE AGAIN... LONG STORY SHORT I'M GOING TO HAVE CANCEL MY CREDIT CARD SO THEY CAN NOT BILL ME..... THIS COMPANY IS HORRIBLE

• Review fromJulian P

  Date: 10/20/2023

  MSN.com news headlines are always right wing propaganda. Even if you remove them. All the comment sections are racist and homophonic. Theres no fact checking or moderation whatsoever. It feel like someone is doing this to influence on voting choices. When you create a new account thats also the first thing you see. No reputable websites.

• Review fromPeng Z

  Date: 10/08/2023

  We ordered Microsoft Surface Laptop on 8/21. We paid about $1492 for a surface laptop 5 with configuration of 16G Ram and i7 ***** core processor. But we received wrong laptop with configuration of 8G Ram and i5 ***** core processor. We called the customer service and one representative remotely logged into the laptop and confirmed that Microsoft has shipped the wrong product. They emailed us the return label and requested us to send back the laptop. We sent back the laptop and it was delivered on 8/31 per the tracking. But as of today 10/8, we still didn't get the refund back. We have been calling the customer service almost every week since September. The case was escalated. Every time we called the customer service, we have to tell the whole story. Finally at one call, the representative agreed that Microsoft has sent out the wrong laptop. they will refund the money to us. But to our surprise, instead of receiving the refund, they sent back the original wrong laptop and they closed the escalation ticket. We called the customer service again, and we had to explain to the representative about the whole story again. They said that they will email the return label again but we never receive it. We called the customer service today (10/8), and they said the laptop we sent back on 8/31 is wrong product. But that is exactly the starting point of the whole story. Microsoft shipped us the wrong laptop at the very beginning. as of now 10/08 the case is still pending.

• Review fromNorwel G

  Date: 10/02/2023

  I am an eighty six year old invalid with cancer, dealing with chemo and radiation daily. That I manage to deal with. Spending many days and many hours trying to get help to resolve being locked out of my "Microsoft Account" has left me frustrated, shaking and crying at the end of some long "catch 22" type days.Many years ago I used a then working email address to set up my MS ******** (Windows operating system). The *** providing that email account has since closed and no longer functioning. I have spent many days and hours trying to change that address to my new working address to recover access to my accounts. Always ending up with a "catch 22": MS wanting to verify something with a code they have sent to that old, not working address. Or an option to "text" a code to my old telephone number, a voice only, land line phone. Then many more hours of following MS on line "help" links and pages have found no option describing this problem and no way to explain the problem to a real live possibly understanding human for customer support. Their web site offers several areas where you can type in a description of your problem, but limit your description to so few characters if is impossible to enter a useable description before it just stops working. Or several multi choice options, none of which apply. I do not know if BBB can help with my problem but this complaint might help warn others who may need customer support from ********************. My advice, don't waste your valuable time trying if your problem is not listed on their web site.

• Review fromDavid M W

  Date: 09/30/2023

  I have been a Microsoft Xbox gamer since they first got into gaming, and never have I seen so many outright broken games launch on a system as I see on my Xbox Series X. I cant even say how many games I purchase where I cant get beyond the title screen to play the game because the game is just broken, and when I go to get a refund, Ive actually had times where Ive been denied! Pure predatory behavior! If this was an auto manufacturer, theyd be out of business for the amount of lemon law violations theyd receive. I cannot believe that theyre allowed to operate a business like this, where theyre allows to get away with selling outright broken products to consumers and there is no quality control on their end or protection on the consumers.

• Review fromJason P

  Date: 09/30/2023

  I went on a cruise for a week, when I returned, my xbox account had been modified, my gamer tag was changed. it was L0RD VADER ****. Now it's Hulk205.I contacted Microsoft about this after verifying no email was received about the change to my account, also verifying no successful access was made to log into my account. The 1st person I spoke with told me to contact my bank to verify no pending charges were made for a gamer tag change. I immediately looked on my banking app to verify there was none and she urged me to call the bank to verify. I asked to speak to a supervisor and she immediately hung up on **** then called my bank, yep, no pending charges.I called Microsoft back, which is a hassle to begin with to get ahold of anybody, and they verified they didn't change the tag, doesn't appear anyone changed my tag from my console, can't tell me more than that and refused to allow me to have it reversed.I've had that tag since 2015 but 3 years ago, Microsoft changed the system so you can't exceed ****************************************************** retrieving my tag for me. Even that 2nd person's supervisor said there's absolutely nothing they can do and there's no other **** or other individuals that are capable of reversing this for me.Only thing they offered to do was reverse the $9.99 charge so I could create a new name.After being a loyal Xbox customer since 2015, this is the best ********************** could do.Not acceptable in my book!

• Review fromJJ L

  Date: 09/24/2023

  I was charged for 365 trial of which I did not realize. later I was billed for yearly subscription on my credit card which was connected to my skype account. they just use that information to charge me for the subscription I did not authorize and did not know until I received my CC statement.That is low, dirty, and sneaky scum.They are the biggest scammer in the world.I would give minus100. **** for the review

• Review fromMorgan L

  Date: 09/22/2023

  Banned me for calling someone a ******. Complete violation of first amendment protected speech