Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review fromErin M

  Date: 11/29/2023

  Through major retailer websites, Microsoft is )supposedly) selling Microsoft office home and student 2021 to people for digital delivery, at about 27% discount.When the customer follows the link received by email, what loads on their computer is Microsoft 365. The customer can only read existing files. In order to create new files or update, older files, customer has to upgrade an extra cost to ************************ premium. This makes it a software rental, not a purchase.I was charged by Target for the download of Microsoft office 2021. When I called Target to tell them what I got was Microsoft 365, Target initially refused to refund my money. I had to threaten to get the ************** Attorney General involved in order to get the refund. It seems that Microsoft no longer provides anything other than Microsoft 365 rental, is using bait and switch to attract customers from major retail websites.

• Review fromricky D

  Date: 11/27/2023

  I don't even know where to begin! They ***** have negative stars Even after switching operating systems to Linux they attached me and installed 500GB of who knows what on my computer, things like Windows live streaming, over riding programs, making it so that no server was reachable, in other words I couldn't connect to any website. I Call IC3 and they never did anything ( IC3 is a *** branch that handles computer fraud and Cyber issues). This started after I Installed the Windows 10 22H2 update manually that crashed my computer shortly after installing it. They wouldn't allow me to install software that I had purchased 4 years prior to this update with no issues of any viruses. After the upgrade the program told me where I could find my old files. I found them but was tired after three days of re programming everything. I was tired and figured I will get my files in the morning. When morning came, I did have access to my files. They put all my information on the dark web, put more triggers and alarms on my pc then *************** security system, and gave me countless viruses. I 'm using someone else's computer because once I log in, they attach my operating system. They can be sued in my case because they have no right to attach me like they have when they started everything. I was attached no matter what operating system I used other than Apple but the still are in my business.I guess they are mad at me because all it is spyware, everything you purchase for privacy is over ridden. They have access to everything no matter what. I know this because I dug deep into the operating system.

• Review fromJames J

  Date: 11/13/2023

  Microsoft has no phone support. They make it very hard to cancel an xbox live account! But I've been cahergd for 2 years for xbox live and I cant sign in or change password! Online doesnt help!

• Review fromKristine G

  Date: 11/09/2023

  I would give a rating of no stars if possible. They sold a game for xbox (pre-order) to my son and then banned him with no notice from playing it due to some new software monitoring program. He is banned from a game that he has never played because it isn't even released yet. It was expensive and we would like a refund. He paid for a product they are refusing to provide to him. They have given no explanation for the ban and each time he calls or emails to get a resolution, he gets the runaround. They should stand behind their products. They only care about the money and not the gamers who support them. My son is disabled and this issue is causing him great distress!!!

• Review fromVickie W

  Date: 11/08/2023

  Billed x 2 on two separate emails 2 x per year on microsoft 365. I had cancelled the auto-renewal on one. Microsoft renewed anyway. I called microsoft who declined to refund my money. It's too bad microsoft 365 is needed in the home.

• Review fromTyler F

  Date: 11/08/2023

  I've been trying to get my xbox account back, and have done everything microsoft has asked for. I'm still being denied access to that account and have been charging from that account for a subscription that I can't even use.

• Review fromDonna C

  Date: 11/05/2023

  My new computer is locked up in S mode. I have sent support tickets several times and always get cut-off the call even though I asked to please call me back. No one has contacted me yet. Who does Microsoft think they are? I can’t download anything because it’s a home edition. Who are they to decide what I can download? It can only be from the Microsoft store. Poor customer service!

• Review fromMiley M

  Date: 10/31/2023

  I made an effort to reach out to Microsoft through their customer service support chat, but unfortunately, they declined to issue refunds for charges beyond 30 days. It is advisable for me to monitor my account more closely to detect any unauthorized charges promptly and to also take the time to review their return policy for additional insights in the future. They only approved the refund for the most recent unauthorized charge on my PayPal account. Furthermore, they were unable to connect me with anyone else who could address the issue of fraudulent charges initiated by Microsoft themselves.From May 2023 to October 2023, Microsoft has been making unauthorized charges to my PayPal account for a service I never requested or authorized, specifically, Microsoft Personal 365. While Microsoft does have access to my PayPal account for a different subscription (XBOX Game Pass), they have somehow processed payments for a service/product I did not sign up for and now refuse to refund me for their error.

• Review fromKaitlin S

  Date: 10/30/2023

  I have a fully functioning laptop that's about 8 years old. Obvi old, but works perfectly well. Was trying to update to Windows 10, which I waited hours for my computer to complete, then once it's done it says it needs a Product code and wants you to pay $100 for it? Online it says you can update/upgrade for free of you have Windows 7 or 8, I have Windows 8, but can't find the Product Key.No way to find Windows/Microsoft support phn#, called HP and they can't help either and kept calling my device old. Ya I get it's old, but if your devices can't function more than a couple years, why would I invest again? Tried calling Microsoft w/# on this site and could not get to human, after first call hung up on me and I called back it would not let me get past intro menu, just kept hanging up Heard about how gov is going to break up Microsoft again, since it's a monopoly (like they did in the ****s) and now completely agree. We should be given at least one software update or have options for competitors. Not just two overpriced companies. When you call if you're not calling about buying ink or a new device it hangs up on you. You shouldn't have to PAY for a support package. That comes with the product. ****** and dining needs a new term. Cell phones can do everything under the sun, but you have to make monthly payments to use Word Processor? Jeez. Incredible.

• Review fromZachary W

  Date: 10/30/2023

  A vile, sexist, racist company. They promote their "enforcement" team constantly, saying they're going to clean up the toxicity in video game chats, but it's no coincidence that all of these actions have only skyrocketed since they were implemented. Not once, not twice, but over SEVEN TIMES, I've reported a racist comment, a pro-genocide sentiment, or direct, personal threats, and I'll IMMEDIATELY get told its not actionable, and receive a punishment instead. How DARE I get harassed, right? What was I thinking? Oh, but the cherry on top is their new game-audio recording function. Ever since they rolled that out, LGBT and PoC have been getting random bans and strikes left and right. My account has 5 strikes suddenly, 4 of which aren't actionable, meaning they're game audio related. What did I say during my game in rainbow 6? I made a joke saying that because I'm nonbinary, choosing operators is easy; I just choose the one with the frilliest clothes. It's a harmless joke, and there's NO reason that should give me 4 strikes. UNLESS, of course, the Xbox enforcement wing go out of their way to issue bans onto LGBT or PoC people who mention that they are in game chats. A genuinely vile and disgusting company.