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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft Store

      9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    Customer Review Ratings

    1.05

    Average of 308 Customer Reviews

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    Review Details

    • Alana J

      Date: 02/08/2024

      Easy to open account with them, but almost impossible to close one!

    • Sandra H

      Date: 02/07/2024

      Attempting to get a refund for a charge for Microsoft 365 that was charged on 1/11/24 to my current credit card. Their customer service department was called twice and no refund noted on my credit card in 3 weeks. Called again today and was told the refund was credited to my old cancelled credit card. I explained the charge was on my current credit card and the customer service rep stated it was the banks problem. Very poor customer service!! My next computer will be an Apple so I don't have to deal with Microsoft!!

    • Redacted R

      Date: 01/28/2024

      Tried to get my Microsoft rewards from shopping in Microsoft Edge. It would go in for review and I should be getting cashback. But all my cashback from all sales disappear. I've sent emails about it and was given an "we're sorry it's taking so long" it's been months and have not heard from them. The cashback system is a privacy scam.

    • Jamar M

      Date: 01/26/2024

      Please shut this place down they locked me out of my account

    • Keith H

      Date: 01/25/2024

      I purchased an app at the Microsoft App Store to scan directly into pdf. Unfortunately the software ie; word that I was using could not open the pdf up because the file was too large. As it turns out the app I bought was unable to let me change the scan setting from photo to document. After working with the scanner people I got it fixed so I dont even need the app I bought. I had the app only a couple of hours. After struggling to get a hold of someone about a refund, and being disconnected on along with there last reply that I need tech support, Im still out the money and cant get a hold of someone to fix this. This is wrong and crooked the way they treat people

    • Doug P

      Date: 01/25/2024

      I spent an hour trying to resolve an issue. Phone number says that I go to a website. Website doesnt help. Where are the humans? Take the phone number down please. It is a loop and that leads no where. I even was placed on a customer service messenger that said wait a moment and youll be connected. A moment is not 15 minutes.

    • Megan P

      Date: 01/23/2024

      Absolutely horrible!! I have tried to call them for about month because my account is not letting me in! I no longer have the old phone number I have spent a lot of money on my Xbox so if it wasnt for that I would have just left them along time ago! They are the worst at helping people recover their accounts! I can send screen shots and everything as proof of ownership. The problem is they have no tech support! This company is the worst on how its ran for customer service honestly needs to be shut down at this point even when our work programs were ran through Microsoft they were the worst!

    • Daniel D

      Date: 01/23/2024

      This review is regarding Microsoft surface pro 7. *** had a plethora of issues with my Surface pro 7 since I started using , 1 month into it the charger would not charge. Been using usb c. A month after that, the type cover was not working intermittently. Then, the machine started to get really hot. Almost too hot to touch. For no reason, I would be working on word doc with chrome open, that should not cause a computer to get hot. And then a ticking noise developed only at ****** times . Now if does not turn on. I have mix feelings about customer support. Also, ******************** website is built to passive aggressively not make themselvrd available. I purchased my sp7 bundle at ******* brand new and I have never gotten this type of experience using any computer. My feelings towards thr Microsoft brand its is negative, how does a pioneering computer company release a garbage of a product like this? It's trash. And I'm fucken ****** because I feel that I was ripped off buying such a low quality machine. It's fucken trash. I won't apologize for using bad words I actually dumbed it down. The frustration that I been put by using this piece s*** junk has impacted my wellbeing

    • Tawny H

      Date: 01/21/2024

      Do not get a Microsoft 365 or Office subscription! Impossible to contact customer service to cancel a ************************ subscription before it bills again. I followed support links that are supposed to walk you through canceling and none of the options are even available to use. Im logged into the correct account. I have the confirmation email from the purchase with all of my information. I clicked the link in the same email (its now a year later) to cancel and its a dead link. All of their support links lead to dead ends. After 45 minutes I finally found their chat option and despite a countdown that said I was next, no one ever answered and then the messages started saying unable to send. There is no email to contact them. There are no phone numbers on the website. Every support option just leads to the same three options to try that do not work. This is the absolute worst customer service that I have ever experienced.

    • Josiah S

      Date: 01/14/2024

      They refuse to help me regain my account. I have tried to a week now, and am still fighting them to try and get my account going. They'll even reply to me by email but are too much of stuck up a******* to actually fix the problem. I will take it to court if I have to because they have locked me out of my computer and my account at this point. Technicians don't even know what to do. They are the worst of any corporations out there, if you don't have to do anything with Microsoft, don't they're scam artists and some of the worst companies in the world.

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