Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromDiane H

  Date: 06/05/2023

  I accepted an offer from Sprint to buy a new ZFlip phone with a $1000.00 credit for the return of my previous phone. The credit would be applied monthIy for 24 months in the amount of $44.17. I accepted the offer at the end of August, early September of 2022. Since October of 2022, I have had to call Sprint now TMobile to have the credit applied. Today I received a call from ******** stating the phone I returned arrived damaged. I returned the phone, intact, in their packaging, in late September 2022. I have spoken to countless representatives and their supervisors for 7 months and not one person ever said that the return phone was damaged. They simply applied the $44.17 credit to my account. ******** is now offering me a one time credit of $200.00. The $200.00 plus the credits I have already received would make the total credit applied, a total of $500.00, as opposed to the $1000.00 that I was originally promised. They assumed that any damaged to the phone was caused by me. The phone I sent was intact. They could not describe the damaged nor tell me how long the phone was in their warehouse before it was inspected. I had been with Sprint since for about 15 years. I have never not made a payment or had payment returned. My payments are automatically deducted. I feel that I did everything they told me to do, but they have found convenient way to not honor their agreement.

• Review fromJames P

  Date: 06/05/2023

  I have been with Sprint/T-Mobile for over 20yrs. I have been paying for insurance on my devices for over 10 yrs without having filed a claim until now. It has been the absolute worst experience I have ever had. Sprint/T-Mobile send you to Assurant for warranty claims and when you contact them, you have to go through numerous automation steps just to get started, but if you get one single thing wrong then you are screwed and have to start all over from the very beginning. Similarly, when you attempt to get help from Sprint/T-mobile they are worthless and do absolutely nothing to help you. It seems as if the employees only help when it comes to upgrading you, so you pay more money, and they will help you if you are a new customer. They couldn't care any less that you have been a customer for decades..... you simply are viewed as an inconvenience and send you off to their repair facility and/or have you call their warranty department. As soon as I get my phone fixed, I am dropping sprint/T-mobile. They are the absolute worst when it comes to helping their customers.

• Review fromHeather H

  Date: 06/05/2023

  Ive been with this company for ****************************************** We traded it in and was suppose to get the phone for free. They never applied the credit told me in a chat it was taken care of. ******** took over and raised my prices and will not honor the trade in promotion. Called and worst customer service did not even try to keep me as a customer.

• Review fromSusan S

  Date: 06/03/2023

  My name is *********************, On 5/3/23 I paid my bill to Sprint of $119.34 and Sprint took the payment twice totaling $238.68 causing my bank account to overdraft. I have talked to *** at Sprint on 06/03/23 she informed me that Sprint was justified by taking a double payment because I was a payment behind even though I only made one payment on said date, I also spoke with ******* at Sprint on 06/03/23 and he read ***** notes and repeated the same thing. However I disagree, if a customer makes a payment for $119.34 that is what should have been paid from the account because that's what the customer agreed too pay at that time,it should be illegal for a company to take more than what was paid and keep it at will.I want Sprint to refund what was unlawfully removed from my account without my consent on 06/03/23.Also I am no longer a Sprint customer.

• Review fromJASON S

  Date: 06/01/2023

  WORST SERVICE EVER!!! WHEN THEY TOOK SPRINT AWAY AND STARTED THEIR GARBAGE 5G NETWORK I LOST SERVICE IN MY OWN HOME. THEY SAID THAT THE ***** ISNT CLOSE ENOUGH.. ITS **** MILES AWAY ACCORIND TO THEM!! I ASKED IF THE *** COULD STAND ON MY DECK WITH ONE UP HIS YOU KNOW WHAT SO I CAOULD MAKE A CALL., HOPING FOR A CLASS ACTION LAWSUIT

• Review fromRegina D

  Date: 06/01/2023

  After 8+ years of being a customer. I was charged for calls made to *****. In which we didn't make. So instead of taking the charges off my bill they canceled my service altogether. I have never in over 8 years called that country ever. I'm not paying close to ****** for phone calls I didn't make.

• Review fromSheri A

  Date: 05/29/2023

  I have had a line on my account for the past 28 months with no activity I have just been paying as a good customer mind you they are the ones that said wow I can see no activity and still kept on charging the phone was returned but they never disconnected the line ! Talked to customer care and they are telling me it's my fault I didn't look at my bill ! It is there fault for not disconnecting the line !! Furious

• Review fromJordan D

  Date: 05/23/2023

  My bill was past due and my phone was disconnected. Fair enough. I understand that. The next day when I try and pay the bill online ( bc they charge you if you pay thru customer support) and I couldnt remember my password. Come to find out I was no longer able to login due to the past due bill. I ask to be send a copy of my bill before I pay my balance and I was told that I would be able to sign into my account and view my bill AFTER I pay my balance. They will not provide me with a bill before payment to them. They expect me to pay my bill without looking at my bill before hand. Ridiculous!

• Review fromJamie S

  Date: 05/19/2023

  Worst service ever I have dealt with this service for two years and the service is horrible. Money wasted and won't help you all they say is let me trouble shoot this ... Once I found away out this contract I'll be happy again should be ashamed of taking advantage of your customers.cause all they do is lie I have asked time and time again to speak to a manager my service is so bad when they call they sound like a robot. terrible service will never recommend this company to my worst enemy.

• Review fromJordan T

  Date: 05/18/2023

  My experience was on May 12. The manager (*******) was completely rude. Shes quick to make a sale but when it comes down to work or answering questions, she sends customers directly to customer care. Youre a manager, do your job. Show leadership, teach your employees how things NEED to be handled not escalated. I was requesting a screen protector, because my insurance covers free screen protectors as long as I keep the insurance, and she told me I dont qualify. But Ive been qualifying for the last 3 years with it and all of a sudden I dont any more? I asked her to help me out, she flicked my phone at me that was on the table (MY PERSONAL ITEM) and said if I have any questions to call customer care. I told her youre a manager Can you help me? She kept saying no. I dont know where in her delusional mind did she think its okay to treat me like that in front of my girlfriend and daughter. I told her customer care is a 40 minute wait Im not gonna stay on the line for a screen protector that I know I qualify for. Can you call and help me. She finally budged, passed me on to another rep, and they said I dont qualify. After all that commotion. Theyre quick to make a sale but when it comes down to actually helping a customer, youre pretty much screwed. So i left the store. Moving forward, May 17. I decided to call customer care out of curiosity for my screen protector and the lady said I DID QUALIFY! The manager lied to me and treated me so poorly. Immediate action needs to be taken place because this type of service is not acceptable ESPECIALLY for a corporate store.