Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromCynthia S

  Date: 08/17/2023

  Concerning ASSURANCE WIRELESS:In June 2023, I paid $32.86 for a replacement phone. The Schok phone they sent was worse!! I returned it and asked for a different phone. No phone arrived. Even though, I was told to expect a phone in 3-5 or 5-7 business days.I then asked for a refund of $32.86. That didn't come either. Again, I was told that I would receive a refund in my bank account. Then, I was told that the shipping fee is "non-refundable"!I told them that I want a new phone or my refund. Then, they told me that I had to pay another $20.00 in shipping fees!!!I have written them a letter that includes the case # of certain times I called them. As of this date, August 17, 2023, I have not heard from them and still do not have a new phone or a refund!!! Please STAY AWAY from Assurance Wireless!!! Poor **************** & corrupt business practices!!!

• Review fromShelly M

  Date: 08/17/2023

  They lie and overcharge. I was told we can have free upgrades FREE would not change our bill. Well they are charging us. We have tried to resolve the issue several times and they say they'll take care of it and they don't. We were offered free trades from my daughters' iPhone 7s to iPhone 13s and they're charging us for them. They said this will not affect our bill of 160 and for a year they charged us 394 dollars. We got it lowered to 209 dollars. It's still not what they told us. Our bill should be 160 dollars.. it's been a year of trouble with them.

• Review fromJim S

  Date: 08/17/2023

  Assurance Wireless (subsidiary of ********* They are stating in their ********************* internet (after 35GB it's prioritized)10GB hotspot Here's what they do:After 35GB it's not prioritized, it's throttled to a fraction of 56k speeds, in affect, not unlimited internet.10GB hotspot, not so much, they are blocking TCP/IP port 443 and many others making many web sites https:// in accessible also they are almost totally blocking UDP/IP Assurance Wireless will not answer to FCC complaints, they instead pass it to the parent company which states they do not handle Assurance Wireless complaints.Assurance Wireless makes no attempt to resolve the problems at all!

• Review fromTawanna P.

  Date: 08/16/2023

  Employee nikolss very rude refuse help....I would recommend no one go there save yourself the headache

• Review fromTerry T

  Date: 08/15/2023

  ******** ***** I have been trying to get a return shipping label from customer service with no avail. Jumped through many hoops answered many questions supplied more than enough information on( required forms) and still nothing. The service has been terrible since the day I started stayed with them because I bought phones from them. I have tried for many weeks now to get a shipping label and customer support to send me one to return equipment because we do not have a store in our town.

• Review fromZoran Z

  Date: 08/15/2023

  Worst company to deal with. All started in November when I had mino technical issues with one of the phones on my account ( one plus 8) . Repair agent ******* was 'unable' to assist with the issue and just wanted to upsell and offered upgrade to iPhone 14 pro. The terms were to return the old phone and I would get iPhone 14 pro and 800$ credit once they get the old phone. She stated my bill will only increase by $8.33 and this was special deal for long time customers with good credit. I refused the deal because I had a spare iPhone 11pro in perfect condition. The same agent kept calling me and after 3-4 calls she also offered to upgrade another phone from my account for 800$ off if we traded the eligible iPhone 11. She even asked me to trade my pixel 6pronand get a 1000$ credit and upgrade to another iPhone 14 pro which I refused because I am not a fan of iPhones. I verified with the agent more than 5 times about my future bill and she assured that my bill will only go up for $16.66 for 24 months. The agent sent me consent via text that had nothing about the trade in but she assured me that the trade in doesn't show on the consent. She also stated that she will call me in a week or two and if I got the phones she will activate the lines and void the 30$ per line activation fee. And that was the last time I e heard from her. I spent over 20 hours on the phone since and got nothing back. Agents make promises while I am on the phone and never follow up with the promises. Spoke with numerous supervisors and called the corporate number couple of times. All I want is what was promised, nothing more. Some agents even told me that I need to upgrade my plan to get the credit but that wasn't what I agreed for. I asked them to return my 2 phones and give me my money back that I paid so far and I'll be happy with my old phones. TMobile is the worst company I've ever dealt, I am disgusted of a thought that I have to speak with them again!

• Review fromJAMES F

  Date: 08/13/2023

  I WAS WITH ASSURANCE WIRELESS PHONE SERVICE FOR OVER 12 YEARS THEY CUT MY SERVICE OFF SEVERAL TIMES DURING THAT PERIOD OF TIME.08/10/2023 I CANCELED MY ACCOUNT I HAD PUT MONEY IN TOP-UP TO TALK FOR ABOUT A WEEK WHILE I WENT TO ANOTHER PHONE SERVICE.I HAD MONEY IN MY TOP-UP THEY WILL NOT REFUND IT TO YOUR CREDIT CARD YOU LOSE THE MONEY. THAT YOU HAVE ON THE ACCOUNT. THIS IS WHY I AM TRYING TO FILE A COMPLAINT AND BE CAREFUL IF YOUR USING ASSURANCE WIRLESS.

• Review fromPierre Y

  Date: 08/10/2023

  ******** is charging people including me free data whattsup calls. And they refuse to refund me my whole amount. Supervisor there her name is *****

• Review fromLandy H

  Date: 08/10/2023

  I have had Sprint since ****. When ******** took over, I was still considered a Sprint customer. Last April we received a deal for new phones. They were $799, and we had an $800 credit towards each phone, so they were free. Now, ******** is charging me for our phones. I was told I was switched to them now, and they can not view anything that was done under Sprint/********. How can they not view their own records. Basically they broke a contract! Thats just terrible customer service!!

• Review fromMark S.

  Date: 08/09/2023

  Coverage in my area with ******** has always been spotty with areas that drop off all together and the Sprint merger did nothing to improve the service. ******** was originally known to have great customer service but now with the merger it seems they have turned into the rest of the carriers with condescending nitwits who just put in their hours to get paid. There are even articles written about this (in Bloomberg for instance) so it's open knowledge to everybody. But the geniuses who run this mess do nothing about it and instruct their customer service people to make excuses for the terrible job they're doing. Pathetic that anybody would run a business like this or that anybody would work in that environment of mediocrity.