Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromClyde D

  Date: 10/30/2023

  ******** Is a horrible providerI wasted 2 days on the phone with their customer service and activation teams after they promised that my number would be released and cleared from my ex-wife's account they claimed that she did not pay the bill they took the money from me, I am no part of her business but the condition to clear the number was that I paid the money to get my number released. But after wasting my time unlocking my credit report and taking a hit to my great credit they told me that I could not have the number that I had for the last 23 years a total waste of my time. no one spoke English and no one could give me an explanation and now I must go to my bank to fight to get my money back, for a business that isnt even mine. Will never use or advise ******** to anyone very shady business practice and unprofessional how I was treated

• Review fromMichael M

  Date: 10/23/2023

  I've been with nextel/sprint/T-Mobile for 30 years. I tried to resolve an issue with customer service with no luck. The service hasn't been great lately (spotty) unfortunately they're going to lose another client

• Review fromVeronica F

  Date: 10/23/2023

  Terrible service! They keep changing the amount of my phone bill every month and lost a watch they told me to send back!! Do not use this carrier. Buyers be aware of there shady behavior

• Review fromLasean L

  Date: 10/18/2023

  DONT GO TO ******** THEY ARE NOT RITE BET PEOPLE OUT OF THEY MONEY SUCHARGES GIVE YOU THIS OUTRAGEOUS BILL FROM SPRINTS I NEVER HAD

• Review fromEmily N

  Date: 10/18/2023

  TMobile has given several quotes of the cost of our services switching the account into my husbands name since hes over 55. Now that we have switched, and lost services that were included in our grandfather plan, the bill will be saving us a measly $22.38 instead of the savings of $78.38 as promised. We would not have given our grandfathered Sprint plan up to save $22.38. We are unable to go back to our plan since switching as it was a plan grandfathered in. I have gotten two quotes on the cost to pay our devices off to be able to leave TMobile (been with them 20+ years!) and unsure what that true cost is. Aside from this mess I have spent countless hours (yes, hours!) for a device we traded that was in their warehouse but couldnt be logged as received because of the Spint/TMobile merge. Needless to say, even though conversations are recorded and noted in an account they do not stand behind information their employees provide. I switched from one plan to another, losing perks, but to save $78+ for absolutely NOTHING.

• Review fromgary M

  Date: 10/15/2023

  This is a horrible company. they are more than happy to sell, but after several complaints to the telephone # given they still are billing ** for services we did not order or use. we paid for what we used, still late Chages every month on the none order services. and we finally filed a BBB complaint today.. buyer beware..

• Review fromQueen B

  Date: 10/15/2023

  Let this letter serve as a formal complaint and also to provide details of an interaction between myself and *****************I have been a Sprint customer since probably about ****. Through the years I have had some issues, but nothing that couldnt be resolved, which is why I remained a customer for so long.On 11/07/21 I called in to add an iPhone ** to my account. On that date, your representative advised that my account qualified for a free line; therefore the ** would be added for free. When the representative added the line, they added it as a virtual line accidentally. ***** from your team tried to fix the issue, but wasnt able to go back and add the line correctly. He deleted the virtual line and issued me a credit for 30 months. The reason it was 30 months was because that was as far out as he could go. Although I was not happy with the resolution, I agreed and agreed to contact him after that timeframe. There is no way that I would have agreed to that with the intention that, what was supposed to be a free line originally would to be a free a free line after 30 months. ***** no longer works for the company and I was then assisted by *****************On 10/13/23 ******** advised that based on her research there was pretty much nothing else she could do and her research shows there was nothing else that was supposed to be done. Which is absolutely false. I have since paid off my remaining phone that I still owed, and have started the process of transferring my service. Once the sim cards arrive in two business days I will no longer be a customer. ********, clearly did not complete a full research of what transpired because if she did, what I have explained she would have been able to clarify. If she is the person that resolves your customer issues, you will if you havent already loose a lot more customers. I asked ******** to give me information for her manager so that I can provide feedback about her service and was told I had to provide the feedback to her.

• Review fromTaunisha G

  Date: 10/15/2023

  I was a Sprint customer for decades. The last plan I had with them years ago, I paid off my balance and was then the owner of my iPhone 8 plus. Recently, I'm in a situation where I need to use thr phone with a different provider only to find out Sprint never unlocked my phone. I contacted Tmobile for assistance only to be told to contact Sprint. I had to remind thr representative that Sprint is now a part of Tmobile. Then I was given a telephone number and link that did not work or help me with my issue. I'm now at lost as to how to get assistance with this issue since Tmobile doesn't seem to know how to help me. My phone was paid off with Sprint and should've been unlocked after I paid for the phone. Now I'm stuck with a functional phone that I can't get service for. So I feel lied to and ripped off. I need assistance with this situation and can't seem to get it.

• Review fromMark L

  Date: 10/13/2023

  We had been loyal customers with Sprint for over 22 years. When T-***** bought them out, our prices seemingly increased monthly, and after 4 months of dealing with T-*****, we were paying almost 250$ per month for 2 phones, an increase of roughly ***** more every month, 40$ more after 4 months. We decided to take advantage of an offer through ******* wireless, along with my adult son and daughter in law. 4 unlimited lines for under 200$ per month. After attempting to cancel our phone service with t-*****, no binding contract, my wife informed me that they would not cancel it because i had to call being the primary on the phone bill. We were surprised because my wife handles all our finances. After calling several times, i was told my wife was the primary, that she had to call in. When we called in together, they insisted the pin# was not valid, and suggested going to our local t-***** office. We did, they told us we needed to call in. Called in again, they told us we absolutely had to go through our local store. We called the store and explained that we were completely frustrated and that we were told that they absolutely have to cancel our phones, they hung up on us, told us it wasnt their problem. We continued to pay our bill for 3 months, not knowing what to do. After several more unsuccessful calls, hrs on the phone with t-*****, we finally stopped paying them for 2 months. 5 months after this began, we got a letter with a bill for 400$ and were told that it would be sent to collections and that our lines were cancelled. We both have top tier credit, so of course we paid it, still unsure if our lines will stay cancelled or be re-activated, they could not tell us for sure. So, now we wait to see if we get more bills from them. In 22years with sprint, we were never late paying our bill. t-*****e is by far the worst company i have dealt with in my 52 years and there should be a class action lawsuit against them as this is a well know problem!!!

• Review fromRICHARD H

  Date: 10/08/2023

  I wish Sprint was never bought by ********* They are the most crooked scam cell service there is. They do not honor agreements and the stores themselves the employees lie about contracts and service. Wait times are ridiculous if you need anything done for service or Tech support. I suggest not doing business with them. They should be shut down. Most terrible experience ever. Chat is no good, customer service by phone is not good, and even chat is terrible.