Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  8460 Farm Rd Las Vegas, NV 89131-8158

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  Sprint Now Part of T-Mobile

  1655 Bryant St Ste 190 San Francisco, CA 94103-4851

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  Sprint Now Part of T-Mobile

  8650 SW 24th St Miami, FL 33155-2338

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  Sprint Now Part of T-Mobile

  5911 Poyner Village Pkwy G101 Raleigh, NC 27616-3468

Review Details

• Review fromShearlyn T

  Date: 12/23/2023

  I have been a customer of ********************** since 2021 and up until recently I have had decent service. The last couple of months I have experienced dropped calls, no service for long periods of time, promises of a replacement phone and a new plan with Unlimited Talk, Text and Data. I even added $14.65 at one point to talk because I could not receive service and I was out of town and needed to make a phone call. I received a letter in the mail with an account pin and a promise of a phone on the way. The representative was unable to pull up the account pin and had also had no record of a phone being created as a replacement or shipped. On this call she ensured me she would correct it and not only correct my ongoing problem with my phone, but she would also put in an order for a replacement phone. I also placed an order for a new customer with a tracking number which has also provided no phone or information. I would like to switch services or at least receive the phone that I was promised as my phone has problems dialing out and receiving calls every other day. It has been a total disaster.

• Review fromMonica H

  Date: 12/22/2023

  Would give a negative 5 stars if that was an option. I have been paying for phones that were supposed to be free for a year now. Despite multiple attempts at getting this issue resolved, nothing has been fixed. I have visited multiple locations and contacted customer service and still nothing. If I had known it would be this way I would have stayed with my previous carrier. I was made promises that have not been kept. And have wasted a good amount of money I cant really afford. I am stuck until I can afford to switch somewhere else and not ruin my credit. I recommend people steer clear of ********* There are better options.

• Review fromLisa F

  Date: 12/22/2023

  I booked a hotel thru the ******** benefits website. I requested to cancel it and was told if the hotel process the cancel with no fees or penalties then I'd be reimbursed minus a $25 processing fee. Well ******** sent me and email saying the hotel didn't agree to the refund so I wont get refunded. I called the hotel and confirmed they canceled it with no charges. ******** LIED! when you call ******** to complain, they hang up on you or just disconnect the cal. You can't reach a live representative.I've filed a complaint with my credit card company, they are currently investigating. I'll be canceling ******** ASAP!

• Review fromSam F

  Date: 12/21/2023

  This company is the worst and the customer service is the worst i have ever dealt with. Had a problem with a phone they sent where the charging port is bad, tried to get another one and they would not upgrade but replace with the same phone Schok same issues and then they want you to spend 20 on another phone.WHY hasnt the govt program that you can get a free phone don't see these bad reviews??? Stay away from this company. If i could give NO STAR i would

• Review fromDanna J

  Date: 12/18/2023

  I have been a Sprint customer for *****. I am now a ********************** rollover to ********* I am displeased with ******** and I am missing Sprint. I've been learning that ******** does things much differently than Sprint. For example, Sprint lets you change your number, DIY on the website for free, and you can change it again after 30 days if reason is permissible. ******** wants you to call them, pay $15, and you can only change your number once a year. Last month, I filed a claim for technical issues. I couldn't access apps, turn the phone off, on, or answer it. I had to let it die out to get some peace. I OWN this phone, and I have a minor crack in the upper-right corner that is not interfering with my visibility. ******** wanted me to include this minor crack in the claim, and pay $95 I didn't have. I could care less about that crack, I need a working phone. They are charging me $700 for a phone I've already paid for. I have 3 other devices on my account. Before I pay $700 for a phone that I paid for and own now, I will seek another cellular company.

• Review fromBrenna N

  Date: 12/18/2023

  I was told that my bill would be 140 a month with the two lines added and I kept making sure it was going to be that amount and they told me yes it would be I go through this every month with my bill being $190 something when they told me it would be a different amount and I complain every month and it never changes I want something done I have all that chats and everything that says it would be 140. I am thinking about going to another company.

• Review fromAmith J

  Date: 12/12/2023

  BEWARE. Absolute rip off. They do not cancel service even if call the customer service over and over again and then send you bills repeatedly for non functional lines

• Review fromMeme S

  Date: 12/12/2023

  They have sent me a bill for ***** dollars . This is definitely disgusting and they dont work with you.

• Review fromPriscilla B

  Date: 12/02/2023

  I subscribe to ******** on November 10, 2023. There was a 15 day trail period. I returned the equipment on November 22, advised the representatives that I was cancelling the service. I was advised that I would have to call in to cancel. Due to the Thanksgiving holiday, I was unable to cancel the service until November 25 (per ******** advertisement, I should have been able to cancel on November 25). Which is what I did. Now, the representative tells me, I had to the 24th because it's actually a "14-day" trial. I have been debited $50 for service that was cancelled before the date and they do not want to refund my money. This is a bunch of nonsense. Clarification of trial periods need to be adjusted, or someone doesn't know how to count! Yes, I am ******, because that doesn't make any sense. Learn how to count days!

• Review fromDebra B

  Date: 12/01/2023

  I was a ******** customer on the an account with my son. After paying for my ******* Galaxy S23 plus we requested the phone to be unlocked. This was originally a Sprint phone. According to *******, the phone is unlocked. However it is now Sim locked. Which means it is locked by ********. After requesting this numerous times over a span of two weeks and spending 8 total hours on the phone, it is still sim locked. This has been escalated four times and I have today spoken to a senior manager who still cannot unlock the phone because he needs authorization from my son, who is the account owner. My son has given them authorization on two different occasions to handle this issue. After 1 1/2 hours on the phone tonight I was told that I could not have a district managers name or number to contact. He would set up a call back appointment. I have had three call back appointments that were not fulfilled by anyone at ********. So I have a $1000 phone that is basically useless at this point.