Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 17 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Youngblood Proper Disposal

  P O Box 907 Webster, NY 14580

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  Youngblood Proper Disposal

  35 Deep Rock Rd Webster, NY 14580

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  Casella Waste Systems

  604 Cannery Ln Townsend, DE 19734

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  Casella Waste Systems

  28471 John J Williams Hwy Millsboro, DE 19966

Review Details

• Review fromMatthew H

  Date: 11/26/2022

  If I could give a Company ZERO stars I would! This is the WORST waste company we have ever used. We had a local company for years that was amazing and then Casella came in and purchased them. From day-one the service was terrible (missed pick-**** late pick-**** leaving trash on the ground). Most recently my Mother passed away November 15th and we placed ***** contractors bags out with our usual weekly tote (typically 1-2 bags...it's just two of us at home) and they took the tote trash but left the bags on the lawn two days before Thanksgiving. I called to cancel and they referred me to the website to submit a vague "contact us" form...they have no interest in what people have to say and obviously have no desire to make changes in their business model. I would think long and hard about choosing this terrible company to perform any service for you.

• Review fromDavid N

  Date: 11/19/2022

  Had Lilac as a disposal company, and it was great; never any problems. Then earlier this , year I received a letter saying Casella purchased Lilac, but the good service would continue. How WRONG that was! The garbage / recycling has never been picked up on schedule. This week it was not even picked up. With the high winds, the the recycling tote has blown over spreading recycling materials all over the yard. I called to complain and was told "they were running late yesterday, and will be by today to pick it up". No truck ever showed up. I am looking for a new company that is more reliable. I would NOT recommend this Waste Management company to anyone.

• Review fromArt V

  Date: 11/14/2022

  Lilac disposal was bought out by casella and now garbage hasnt been picked up three weeks keep calling and they are telling me they are coming or truck broke down lol so I canceled garbage still here the worst company to deal with . I will be dropping bins off in front of company tomorrow if not picked up. ********* ** location

• Review fromRick N

  Date: 11/08/2022

  I'm trying to replace this company. I called Lilac Disposal, and Casella automated system answered the phone.1--They don't pick up on their schedule. 2--They downsized my toter, but still charge me for the 96 gallon one. 3--Their customer ********************** promises, but what's promised doesn't happen. 4--Its very hard to reach them by phone. Usually I have to make multiple calls to actually get to to talk with anyone.

• Review fromLisa M

  Date: 10/27/2022

  TERRIBLE SERVICE! DON'T USE THIS COMPANY! I had a bulk pick up called to ******** on October 4th. I was told they would come with a truck within **** business days. No show after the 10th day. Called again & again. A total of 3 times! I was told every time that they couldn't give me a date for pick up. Seriously? They said they had no idea. They couldn't even tell me if it was going to picked up in October! I cancel my service on 10/24 for a new service with Waste Management. THEN, they come & pick everything up the next day. That same day I receive a NOTICE OF VIOLATION from my town for having a couch on my curb for weeks. This company is an embarrassment.

• Review fromPhil W

  Date: 10/25/2022

  Without question one of the worst businesses that I've had the misfortune of working with. ***** disposal was bought out by this joke of a company, and since that purchase, they have not picked up my trash once. However, I did receive a bill for the no service that they provided.... Literally trying to charge me for a service which they never provided. The ownership should be embarrassed by this woeful abomination of a business...

• Review fromMichael M

  Date: 10/20/2022

  Casella drove their truck over my retaining wall cracking it. After calling about the problem, they told me it would be taken care of. I then get a letter from their insurance saying that the claim was denied. No one called or came out to look at it either as far as I know. I called the insurance ** to find out why it was denied and they've never called me back. They claim that they would return the call before the end of their day. It's to bad that a company this big can't take responsibility for their trucks damages. The worst company to deal with.

• Review fromBarbara B.

  Date: 10/17/2022

  Worst trash collection company I have ever had. After repeated calls to the company for missed services, I have finally cancelled the service. Constant excuses! When I called last week (too many times to even count), I was told the collection was running late. They never picked up. When I called the next business day, the customer ********************** person informed me there was no record of the collection running late. So, now I find that the customer ********************** people lie to their customers in addition to the poor or NO collection service they provide.

• Review fromB. W

  Date: 10/15/2022

  Terrible company with terrible customer **********************. They raise rates with each bill. They have skipped picking up my trash multiple times and refuse to send a truck to correct their mistake, telling me I'll have to wait until next pickup, sometimes two more weeks. Choose a different company to handle your waste, this company is trash!

• Review fromMichael S

  Date: 10/11/2022

  2 weeks of no pick up. Spoke to "customer **********************" 6 days in a row. No supervisor would speak to me. I chased the truck down the road, spoke to the driver, who said they'd take care of it. They turned the truck around, slowed in front of my house, laughed and took off. This is the poorest run company I've ever had the displeasure of dealing with. Never again.