Business Profile
Pest Control Services
Aptive Environmental, LLCHeadquarters
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Reviews
This profile includes reviews for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.7/5 stars
Average of 857 Customer Reviews
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Review fromMary C
Date: 03/31/2025
I canceled the service and because I canceled they want to charge me 199$ for cancellation.I did not get service for that it is only because I canceled.Aptive Environmental, LLC
Date: 04/28/2025
Thank you for sharing this experience with us, ****. While all Aptive accounts typically are on a service agreement for the initial term selected during sign-on, we understand that circumstances may change, and we always want to be as flexible as possible with your needs. If you'd be open to it, we'd love to speak with you to better understand the situation at hand and see what we can do to make things right. Feel free to reach out to ************************************* including the address where you were receiving treatment. We are here to help!Review fromFrancisco V
Date: 03/21/2025
Im a 100 % disable veteran that recently moved to an old house and transfer my aptive pest control service to the house,Aptive Send a guy named ***** a very well trained ,knowledgeable technician that went quickly hands on and after introducing himself andask for our concerns ,he did a very scrutinize inspection of the inside house ,outside and yard and took care of every litle detail from ants,spider web,wasp etc.Very Respectful clean and most important taking all the safety measures and wearing his safety equipment gloves ,mask,shoe covers.Definetly the best technician anyone will want on this tipe of services.Definetly the best service.I reccomend.Aptive Environmental, LLC
Date: 04/28/2025
Thank you so much for taking the time to share this experience with us, ********** It's wonderful to hear that ***** truly exceeded expectations with this treatment. Delivering reliable, effective service is always our goal, and we're so happy to know that you're satisfied with this treatment. Your feedback means a lot to us, and we appreciate you choosing Aptive to help protect your home from unwanted pests!Review fromCatherine D
Date: 03/20/2025
My NO SOLICITING sign is very large and clearly visible NEXT to my doorbell. Their employee knocked AND rang our doorbell twice today. They train their staff to be aggressive. Beware folks.Aptive Environmental, LLC
Date: 04/29/2025
Thank you for bringing this to our attention, *********. We're really sorry for the frustration this caused. We absolutely understand how important it is to have your preferences respected -- especially when you've made them clearly visible. At Aptive, we strive to create a positive and respectful experience in every neighborhood, and it's clear we missed the mark here. We're taking your feedback seriously and will address this with our team to ensure we're being more mindful moving forward. We appreciate you sharing your experience, and if there's anything else you'd like us to know, we're always here to listen.Review fromRichard L
Date: 03/18/2025
They were illegally soliciting in my area and harassed our house. They walked through our plants and they rang door bells well after acceptable hours.Aptive Environmental, LLC
Date: 04/29/2025
Thank you for bringing this to our attention, *******. We're really sorry to hear about your experience -- it's important to us that our team operates respectfully and within the guidelines of every community. This definitely isn't the type of impression we want to leave, and we're looking into the situation to make sure it's addressed appropriately. We truly appreciate your feedback, and if you're open to it, we'd love to gather a few more details so we can follow up with the right individuals and make things right. Please reach out to us directly at ************************************ so we can gather those details.Review fromAlicia R
Date: 03/17/2025
Great Company! Keep up the good work!Great prices! Great salesmen! Great technicians!Aptive Environmental, LLC
Date: 04/29/2025
Thank you so much for the kind words, ******. We're thrilled to hear you're loving your experience with Aptive -- from our pricing to our team out in the field. It means a lot to know our sales representatives and service professionals are making a great impression. We're grateful to have you as part of the Aptive family and will definitely keep working hard to deliver top-notch service every time!Review fromTabitha B
Date: 03/17/2025
young man who came to my door said the service was just $50 for three months, and I could cancel anytime. I didnt realize Id be charged $157 per service after that, which I never agreed to. This feels deceptive, and I believe they need to be stopped. My experience has been terrible. They sent me to collections for $157, even though I paid $157 and was told I was out of the contract. Now theyre demanding $157 for one service, despite me only receiving one out of the three I was promised. I thought Id be getting those two extra services back, but thats not the case. Theyre clearly dishonest, and I want to file a formal complaint against them. They refuse to let me out of the contract and are insisting I pay $199 plus $157 for the service. I dont want them coming back to my house, and I will call the police if they do.Aptive Environmental, LLC
Date: 04/29/2025
Thank you for taking the time to share your experience with us, *******. We're genuinely sorry to hear that the service details weren't clearly communicated upfront, and we completely understand how frustrating this situation must be. At Aptive, we strive to ensure every customer has a clear understanding of the service agreement before moving forward, and it's concerning to hear that this wasn't your experience. We take these matters seriously and want to work with you to review your account and find a fair resolution. Please know your feedback is being escalated internally so we can address both the communication breakdown and your billing concerns. We would never want you to feel misled or uncomfortable, and we appreciate you giving us the opportunity to make this right. If you're open to it, we'd like to speak with you directly so we can work toward a resolution you feel good about. Please reach out to us at ************************************* You're a valued part of the community, and we want to do better.Review fromDenise O
Date: 03/12/2025
The service representative forged my husbands ******************** on an 18 month service contract. This was after talking him into a one time spraying. Insisting to be paid by check where he was able to get the information for future payments. Luckily the company emailed that contract to ******* read it & sent an overnight cancellation of the contract.Aptive Environmental, LLC
Date: 04/29/2025
Thank you for sharing your experience, ******. We're truly sorry to hear about the situation and take these concerns very seriously. Forging signatures is completely unacceptable, and we are investigating this internally. We appreciate you bringing this to our attention and are grateful you took immediate steps to cancel the contract. Your trust is important to us, and we're committed to ensuring this doesn't happen again. If you'd like to discuss this further, please don't hesitate to reach out to us directly at ************************************* We're here to help.Review fromAnand M
Date: 03/12/2025
Despite having top notch technicians Aptive chose to implement a scheduling system that auto schedules every ***** days as per their own ****. ** instead of 4 services a year per the contract this becomes 6 as they always reschedule every 50 days. That is an additional 125$ x 2 charged per year. Now, if I need to reschedule, they only give you a 2 week look ahead and you have to call the **** if you need to make it every ******************************************************************************* many customers being overcharged without them even knowing it.Please stop this and instead rely on the amazing work that your technicians put forward.Review fromBill V
Date: 03/10/2025
DO NOT DO BUSINESS WITH THIS COMPANY. Aptive changed my schedule from quarterly to monthly without notification. They increased my rate twice without notification. I only discovered the new rate by reviewing my credit card charges. Receiving a complete service from them was rare. Instead of a complete service the technician would spray the front of my house and leave. (I have it on camera). Treating the yard, removing spider webs and treating the upper level on a two story house never happened.Review fromMax M
Date: 03/05/2025
I was approached by an Aptive sales *** while leaving for work trying to sell me his services. I signed a contract for what I believed was a year long and he told me the second month was complimentary. There was no mention of other plans which I came to find out actually exist. The first visit was good until this month when I was charged another $89. I called the office and all the *** did was argue with me about how the initial visit wasnt a full spray even though he did in-fact do a full spray. I requested a cancellation and a refund of $89 but instead received an automated email saying they were cancelling my plan for $200 with no mention of a refund. Also something to note, coincidentally my spam calls and texts have quadrupled in the last week after signing up with them. Avoid at all costs.
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