Reviews

This profile includes reviews for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 76 locations, listed below.

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  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

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  Aptive Environmental, LLC

  488 Lindbergh Ave Livermore, CA 94551-9554

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  Aptive Environmental

  10747 Indian Head Industrial Blvd Saint Louis, MO 63132-1101

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  Aptive Environmental, LLC

  17919 W Lincoln Ave New Berlin, WI 53146-2126

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  Aptive Environmental, LLC

  245 W Roosevelt Rd Ste 58 Bldg 9 West Chicago, IL 60185-4823

Review Details

• Review fromDonna R

  Date: 04/10/2025

  The salesman *** approach me on March 29, 2025 to try to sign me up for Aptive pest Control. I told him i wasn't interested. After much pressure and telling me he signed up my neighbor, he would spray in and out of my house, and my storage sheds and back yard. After telling him no, he said he could do it for half price of $49 to give it a try. Nothing was ever said about an ********************************************************************* that when he does that it automatically signs with a signature. He even showed me about a dozen signatures with a different style. I come to find out he fraudulently used one of the signatures to signed an 18 month contract that I was not aware of. There are over 1200 complaints with the BBB about fraudulent service of this company using collection tactics to scare people into paying $199 dollars to get out of the contract. Of which I knew nothing about. Within 10 days there was already a siteing of a bug and spider that this one time service was to take care of. When I received notice they were to return in April for another service spray, I notified them to NOT spray. To CANCEL any more service that I DID NOT agree to in the first place. When I contact the company they are threatening me with a bill of $199 to cancel out of a 18 month contract, that i knew nothing about. The sales *** did not tell me anything about an 18 month contract. I immediately contacted my financial institution and canceled my credit card under the status of fraudulent activity. And told Aptive Environmental of my actions. They continue to tell me that I am responsible for the early cancelation. Should they harm my credit rating by turning this over to collections as i have seen them threaten other individuals, this will be taken to small claims court. They need to be stopped of taking advantage of elderly people, using scare tactics and lying to people just to get people to try their service. Then charge them $199 to get out of a fraud contract.

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for sharing your experience, *****. We are truly sorry to hear about the difficulties you've encountered. At Aptive, we strive to provide transparent, trustworthy service, and we deeply regret that this situation has left you feeling frustrated and misled. We take all feedback seriously, especially when it involves concerns about our sales process and service agreements. We would like to investigate this matter further and work toward a resolution that best addresses your concerns. Please reach out to us directly at ************************************* and we will ensure this is handled appropriately. We understand the importance of clear communication and fair treatment, and we sincerely hope to make this right for you. Your satisfaction is incredibly important to us, and we appreciate the opportunity to address this issue. Thank you for bringing it to our attention, and we look forward to working with you to resolve it.

• Review fromChristina C

  Date: 04/08/2025

  I wrote the manager for our branch in ******. To cancel my service the next day after walking my yard and finding granules all over my back yard after telling them they can't put that back there cause of my daughters goats. Well one of them got hold of them and we have been having issues with him ever since. I told him to cancel and he said he would after three days of no cancelation email and no response ce I told him I was calling corporate and making a complaint. He told me her would have someone from there *** reach out. Nothing the other day I got a reminder. I emailed him again telling him if anyone stepped foot on my property they would be arrested for trespass as I asked him 21 days ago to cancel service. Still nothing back.

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for sharing your experience, *********. We are deeply sorry to hear about the situation you've encountered, and we completely understand your frustration. At Aptive, we take our customers' concerns seriously, and it's disappointing to hear that your cancellation request was not handled in a timely and respectful manner. This is certainly not the level of service we aim to provide, and we truly regret the inconvenience caused. Please reach out to us directly at ************************************ so we can immediately address this issue and ensure your service is properly canceled and any further concerns are resolved. We appreciate your patience, and we're committed to making this right. Thank you for bringing this to our attention.

• Review fromCarrie H

  Date: 04/07/2025

  The sales person was polite, persistent, and promised me many services. I asked for a business card so that I could call the office after I had time to research the company. He had no business cards and no information to give to me so that I could read the contract, have a copy of the contract, and actually know that what he was promising me was possible. I did not receive a copy of the contract the next day and still have not received a copy of the contract in my email (one week later). I have called the company 5 times, tried both the "waiting it out "and the "will call you back" options and finally got to talk with humans two times. I did receive a brief email response that tells the cost I will be charged after each service visit, but that email does not specify what the contracted services are or the frequency of the service visits. It took a full week to get inadequate responses to my questions so I was not able to cancel the contract within the 72 hour window. I would not recommend this company to friends or neighbors.

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for taking the time to bring this experience to our attention, ******. It's always our goal to ensure every customer feels fully informed and supported, and it's disheartening to hear that your short time with us gave any impression otherwise. If you'd be open to it, we would love to speak with you to better understand what's happened and see what we can do to make things right. Please do not hesitate to reach out to us at ************************************* We are here to help!

• Review fromBurke M

  Date: 04/07/2025

  I have never used service with Aptive, but they continue calling me stating I owe them $52. I tell them this is in error since I have never used their services but they continue calling. Their incessant spam calling led me to register my phone on the national "Do Not Call" list. Despite this they continue calling.

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for bringing this to our attention, *****. It's never our intention to cause any frustration, and we apologize that you've had this experience. We would love to speak with you to take a closer look at this situation and do what's needed to make things right. Please do not hesitate to reach out to us at ************************************* We are here to help!

• Review fromJason E

  Date: 04/07/2025

  Almost impossible to cancel contract and when you do its $199. The sales pitch is complete lies with a super cheap rate that day. Then they to schedule you relentlessly for services of $150+ close to monthly. They will text you that you have an appointment that they schedule without you. When you attempted to cancel, you can only reschedule in the next 2 weeks, forcing you to pay for services you don't need. You have no control over how many times a year they show up. They want to come in middle of winter! No. No, bugs are living out there! When you call to cancel, be ready for the lower price for next service routine. Its like dating a crazy person...more trouble than they are worth, show up uninvited, show up too many times, expensive. DO NOT FALL FOR THE ROLL-UP SALES PEOPLE!

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for taking the time to share this experience with us, *****. We strive to provide clear communication and flexible treatment options, and we regret this wasn't reflected during your time with us. While the self-service scheduling options do limit rescheduled appointments to 2 weeks, our team in the **************** is always happy to manually make the adjustments needed to fine-tune your treatment schedule to meet your specific needs. Winter treatments are provided to address pests that move indoors during the cold, especially rodents, and to prevent the number of hatchlings there are in the springtime. We understand not all customers prefer this, which is why we also offer a Sunny treatment frequency that limits treatments to only occur within April to October.If there is anything we can do to help or if you would like to further discuss this, we would love to speak with you and see what we can do to make things right. Don't hesitate to contact us at ************************************* We are here to help!

• Review fromBeth S

  Date: 04/03/2025

  ******** business and customer service. I continually asked them to stop coming; however they continued to show up unauthorized. Would not recommend and would encourage all to stay away from Aptive!

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for sharing your experience with us, ****. We want all of our customers to feel respected and heard, and we apologize for this inconvenience. We'd love the opportunity to speak with you and better understand the situation at hand. Please contact us at ************************************* including any additional information you'd like to share. We'd love to help find a resolution that meets your needs and hope to hear from you soon!

• Review fromBill S

  Date: 04/02/2025

  Their sales person chose to ride his Segway type unit up our handicap ramp and park on my porch. If that is how they try to get customers I would never do business with them

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for bringing this to our attention, ****. We are very sorry to hear about this experience. All members of our team are expected to treat every home and property with respect, and it's disheartening to hear that your interaction may not have reflected this. We would appreciate the opportunity to learn more about this interaction so we can do what's needed to avoid something like this from happening again. Please reach us at ************************************* We are here to help!

• Review fromSantiago H

  Date: 04/01/2025

  Almost all other companies start at higher commissions. 18% is a joke, and Aptive tries to sell you on the idea that youve gotta pay your dues as a newbie before you deserve access to their exclusive benefits. For pest, 25% is the standard starting rate. Anything less is thievery. If youre good enough that they want to resign you, 40% base should be the demand.Aptive also uses their contracts as a bludgeon. I was one of the top **** on my team (which was one of the highest producing teams in the country that year), and they still made me sign an agreement the one solitary week I missed quota saying that if I did it again Id get sent home without a backend. ***** companies dont threaten their own **** like that. Especially the valued ones.They also charge a ton of fees from their ****. ***** companies provide the iPads, shirts, apartment cleaning, etc. Never paid for any of that after I left Aptive.There are a dozen other complaints I have about Aptive that were specific to them. And then I have complaints about sales in general, but everybody has complaints about their job. The money is why it is/isnt worth putting up with.

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for taking the time to share your feedback, ********. We are committed to providing a positive, supportive environment for all of our team members and take concerns such as yours very seriously. Your perspective will be shared with leadership as we continue to find ways to improve the overall experience for everyone on our team!

• Review fromPeter G

  Date: 04/01/2025

  Horrible business that will not stop charging your credit card for services you no longer want or need

  Aptive Environmental, LLC

  Date: 04/28/2025

  We appreciate you taking the time to bring this to our attention, *****. It's never our intention to cause frustration such as this, and we'd love to speak with you so we can review your account and see what's happened. Please reach out to ************************************* including your account details, at your earliest convenience. We are here to help!

  Peter G

  Date: 05/02/2025

  APTIVE has already charged my credit card for two services when I have only recieved one and have since called me and threatened to charge me now for a third service.

• Review fromArtarius J

  Date: 03/31/2025

  Do not work for this company , dont pay overtime hours constantly changing your time sheet. Ive seen technicians force sign upgrades on customers without them knowing. Definitely a sketchy place

  Aptive Environmental, LLC

  Date: 04/28/2025

  Thank you for taking the time to share this information, Artarius. We take concerns about workplace practices and customer interactions very seriously and appreciate you bringing this matter to our attention. We are committed to upholding high standards of integrity and professionalism across our teams, and we would love to speak with you if that's something you're open to. That way, we can gain more insight regarding the concerns you've mentioned and take the appropriate action needed to prevent this behavior. Please consider reaching out to ************************************* including any information you'd like to share. We are here to help!