Reviews

This profile includes reviews for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 76 locations, listed below.

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  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

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  Aptive Environmental, LLC

  8800 Jameel Rd Ste 100B Houston, TX 77040-6243

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  Aptive Environmental, LLC

  4511 Daly Dr Ste B Chantilly, VA 20151-3711

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  Aptive Environmental, LLC

  5251 W 73rd St Ste C Edina, MN 55439-2221

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  Aptive Environmental LLC

  8145 Ronson Rd Ste A San Diego, CA 92111-2011

Review Details

• Review fromClaire S

  Date: 05/22/2025

  Do not trust these people. I just had someone on my porch a few moments ago, and it felt slimy. He was young, had an iPad and was showing me how the company has all great reviews, which is clearly a lie now that Im looking at the company online myself. He was trying to get me locked into a rate/service plan, and I kept saying that if I want any service Im looking at a month out, not interested in anything right now. He would not take the hint, tried to get my name...Basically had to tell him to have a nice day and get off my property. Its scammy behavior, and if people are acting that way, it usually means theyre scammers.

• Review fromEthan H

  Date: 05/22/2025

  Technicians are terrible. **************** is even worse.Sales *** was very thorough and made detailed notes. We went over exactly what chemicals/products would be used and what areas of the house and yard would be treated. The tech shows up and just sprays everything in sight with pesticide, including my organic garden, fruit trees, and the entire lawn. They did not perform any of the other tasks that were scheduled.Their customer service is dehumanizing and insufferable. They will ignore your questions, gaslight you, and throw the service agreement in your face. Good luck getting a resolution or even a conversation.

• Review fromVanessa F

  Date: 05/19/2025

  I would leave ZERO STARS if I could. This is a SCAM!!!!!!!!!!!!!!!!

  Aptive Environmental, LLC

  Date: 05/21/2025

  Hi *******, We're really sorry to hear that this has been your experienceits the exact opposite of what we aim for at Aptive. Feeling misled or disappointed is incredibly frustrating, and we truly regret that something about your interaction left you feeling this way.We take feedback like this seriously and would love the opportunity to understand what went wrong and how we can make it right. Our mission is built on creating peace of mind through quality service and transparent practices, and if your experience didnt reflect that, we want to address it directly.Please feel free to reach out to us at ************************************* Wed appreciate the chance to turn things around.Thank you for speaking upit helps us do better.

• Review fromMark O

  Date: 05/16/2025

  STAY AWAY. Signed up for a 12 month contract for the promotional rate they were offering from the door to door ********. I understood that cancelling prior would incur a $200 cancellation fee. For the most part they held up their end of the deal and showed up on the scheduled dates. I noticed about 6 months in they didn't show up but I was still charged. I reached out and they explained it was an oversight on their end. I let them know that I don't want to have to micromanage a pest control service. They showed up the rest of the months. After 14 or so months I went through the cancellation process. Then I was informed that I would be charged a $200 cancellation fee for early cancellation. I told them I'm past the **************************************** it's a 24 month contract. There's no scenario where I would have signed up for that long of a contract, so either the salesman did a bait and switch, or the company is flat out lying. I refused to pay the cancellation fee. They reached out a couple of times, then 3 weeks later they sent the debt to collections. Now I receive a call from *************** daily. Then a few months later another door to door salesman stops by. I explain the situation to him and he's dumbfounded by what I'm telling him. He confirms that I was on a 12 month contract by looking up my account on his IPAD. He calls their office number to try and resolve the situation with no help whatsoever from the customer service **** I told him I've given up on trying to resolve it, and that he should just be aware of the type of company he's working for. His last words "I think I need to look for another job".

  Aptive Environmental, LLC

  Date: 05/21/2025

  Hi ****,Thank you for taking the time to share this experience with us. Were genuinely sorry to hear how frustrating this has beenfrom the confusion around the contract to the disappointment with how your concerns were handled. This isnt the kind of experience we want anyone to have with Aptive, and we understand why you feel let down.Our goal is to provide a service thats not only effective but easy to trust and understand. Its clear we missed the mark here, and that matters to us. If there was any miscommunication during the signup process or inconsistency in how your service was explained or delivered, thats something we take seriously.We also understand how disheartening it is to feel like your efforts to resolve the issue havent led to a fair resolution. You deserve clarity, consistency, and accountabilityand were sorry this has been anything but that.If you're open to it, wed really like the opportunity to take another look at your account and try to find a path forward that makes this right. You can reach us directly at ************************************* We know it may feel like too little too late, but we truly care about making things better when weve fallen short.Thank you again for your honestyits how we grow and improve.

• Review fromMichael F

  Date: 05/15/2025

  Zero stars. Some of the shadiest sales tactics I've ever witnessed, and I have a timeshare. Is it morally wrong to sell an inebriated person a contract? Aptive doesn't think so. Zero customer service: can't cancel online, chat with an agent, find a customer support number to call. 2 days to reply to an email to cancel, and SURPRISE, you owe us $200 more for literally nothing... Finally get a number to call, and they're unwilling to make things right. F*CK this company

  Aptive Environmental, LLC

  Date: 05/21/2025

  Hi *******, Were truly sorry to hear about your experience, and we appreciate you bringing it to our attention. This isnt the kind of impression we ever want to leaveespecially when it comes to something as personal as your trust. If anything in our sales process felt inappropriate or pressured, thats deeply concerning, and we take those concerns ************ Aptive, we strive to create clear, respectful interactions and provide a service that adds real value to our customers lives. Its clear from your review that we fell short in both communication and customer care. Thats not acceptable to us, and we want to make it ********* like to take a closer look at your account and see what we can do to resolve this in a way that feels fair. Please reach out directly to ************************************* We know this has already been frustrating, but were here to listen and do what we can to make things better.Thank you again for speaking upit helps us grow, and we dont take that lightly.

• Review fromSusan A

  Date: 05/15/2025

  I signed up to have a service done with aptive pest control.I have some financial setbacks right now so I called to cancel.i was told it would cost ****** dollars to cancel.they set me up on a shorter plan for a year instead of two but I want to cancel now.I think they are a scam

  Aptive Environmental, LLC

  Date: 05/21/2025

  Hi *****, Thank you for sharing your experienceit means a lot that you took the time to explain where things went wrong for you. We completely understand that financial setbacks can come up unexpectedly, and we're sorry this has added stress during an already difficult ******* Aptive, we always aim to be transparent about our service agreements and options, and its clear from your feedback that we could have done a better job making sure everything felt clear and fair from the beginning. The last thing we want is for you to feel misled or stuckwe genuinely care about our customers and your peace of ******** love the opportunity to review your account with you and see what solutions might help make this situation better. Please reach out to us directly at ************************************ so we can talk things through personally.Thank you again for speaking up. Your experience matters to us, and were committed to doing better.

• Review fromPatricia F

  Date: 05/13/2025

  After this company got through with us we felt like we had been scammed. The person signing us up said we couldnt do checks and if we signed up that day for one year we would get our first month for $39. We asked for a copy of our contract but said he didnt have one. He assured us they were legitimate and reputable. He left his name and number with us and said if at ant time we could contact him with issues. He went through all the details of what to expect when they came out to exterminate. The next day was impressive. He kept his word. The next services were a nightmare. They didnt want to do anything that was agreed upon. I could never get in touch with our representative. I wanted to speak with someone in charge and was never allowed. Guys they sent out to spray even stated that we had been lied to about services and they dont perform them. We struggled through one year then tried to discontinue the services but they continued to access our credit card for payment. We paid them twice the amount that we normally paid for exterminating services and got a lot of frustration each time they showed up. We felt like we had been scammed. We started on April 30, 2024 and assumed our contract had been fulfilled one year after that date. May 2, 2025 they accessed another $69.99 from our card. We called and was told we hadnt paid our 12 months. This was supposed to be the last withdrawal. Next month will tell if that was another lie. Never again will we trust a company without reading a paper contract (which we we told we didnt have at the time). Later found out that we had one. Warning: Run from this company.

  Aptive Environmental, LLC

  Date: 05/21/2025

  Hi ********,Thank you for taking the time to share such detailed feedback. We're genuinely sorry to hear that your experience with Aptive has left you feeling frustrated and disappointedthats not the kind of relationship we ever want to build with our customers. Its clear from your review that we didnt meet your expectations, both in terms of communication and follow-through, and we take that seriously.Your concerns about the initial sign-up process, lack of transparency regarding the contract, and difficulty reaching someone to resolve issues are valid and deeply concerning. Thats not the level of professionalism or service we aim to provide. We want our customers to feel confident and informed every step of the way, and it's clear we missed that opportunity with ******* really like the chance to make this right and fully review your account to ensure that any remaining issuesincluding billing and cancellationare resolved appropriately. If you're open to it, please reach out to us directly at ************************************ so we can personally follow up.Thank you again for your honesty. Were grateful for the opportunity to learn from this and do better.

• Review fromzach l

  Date: 05/13/2025

  This company has not fulfilled there obligations with the contract for pest control. They consistently offer me reservices and discounts because their technicians are not doing their job. I have had them for 6 months not, extremley dissatisfied. I have spoke to them and given them oppurtunities to "fix" the problem, and tried to cancel service. They said they will charge me $200 for cancelling because I have a contract. The problem is they are not performing the basic duties as a pest control service and expect me to continue missing work for them to come redo the job. I lose more then $200 missing work for the day. Any advice on getting the contract nullified

  Aptive Environmental, LLC

  Date: 05/21/2025

  Thank you for taking the time to share your experience with us, ****. We're sorry to hear that things havent gone as expected and understand how frustrating this situation must be. Wed really like the opportunity to review your account and better understand the concerns youve raised regarding service performance and scheduling. Please reach out to us at ************************************ so we can look into this further and explore a resolution that works for you. We hope to hear from you soon!

  Aptive Environmental, LLC

  Date: 05/22/2025

  Thank you for taking the time to share your experience with us, ****. We're sorry to hear that things havent gone as expected and understand how frustrating this situation must be. Wed really like the opportunity to review your account and better understand the concerns youve raised regarding service performance and scheduling. Please reach out to us at ************************************ so we can look into this further and explore a resolution that works for you. We hope to hear from you soon!

• Review fromTony S

  Date: 05/12/2025

  They sprayed my property and told me to wait 30 minutes to let my dogs out. I waited over an hour, and about 8 hour later both my dogs were sick with vomiting and diarrhea. I canceled the service and now charging me a fee for poisoning my dogs. I would advise anyone with pets to steer clear of this company.

  Aptive Environmental, LLC

  Date: 05/21/2025

  Thank you for reaching out and bringing this to our attention, ****. Please do not hesitate to contact us at ************************************ so we can speak with you and do what we can to make things right. We're here to help and hope to speak with you soon!

• Review fromDomingo G

  Date: 05/10/2025

  Very dissapointed with this company . A very aggressive rappresentative ******** ***** selling the product at any cost. Next day when they would begin the Pest control procedure the rodent traps were not deployed and they never informed about it. I had to call and ask for it. Two weeks after i called customer service to denounce this and stop the contract.What can you expect next?? Could not believe this if it wasnt because I experienced it.

  Aptive Environmental, LLC

  Date: 05/21/2025

  Thank you for sharing your experience with us, *******. Were sorry to hear that expectations werent met, and we appreciate you bringing this to our attention. Wed like the opportunity to learn more and see how we can assist. Please feel free to reach out to us at ************************************ so we can follow up directly and ensure your concerns are addressed. We hope to hear from you soon!