Business Profile
Billing Services
Conservice Utility Management & BillingHeadquarters
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 204 Customer Reviews
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Review fromBrianna H
Date: 07/05/2024
Absolutely awful practices. Our community switched to Conservice and our bill has TRIPLED. Families are already struggling to get by. Now we are at a loss. I do not understand how this is legal. They will not provide us with a breakdown of the charges, since it is calculated based on the entire community. So basically, if your neighbor has a leaky toilet or takes hour long showers.. everyone has to pay for it. Was also told it is impossible to calculate an accurate bill based on consumption.. when we have been billed based on our meter/ usage for years. This feels like a scam. Yes, our lease says they can switch to an Allocation Formula at any time. Does not make it right. This company is corrupt.What is the incentive to save water? How is this sustainable? Bad for people. Bad for the planet.Conservice Utility Management & Billing
Date: 07/08/2024
******* - I am happy to see you have been in contact with our **************** Team in regards to this. As you stated, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total community bill is split among all residents based on the number of occupants and square footage of their unit. These amounts can vary month to month depending on the total amount received from the local utility providers.Since this billing method is based on the total community bill, there is not a way of knowing how much you use individually. However, we do make the billing as specific to each unit as possible by calculating the charges based on their occupancy and square footage. I am sorry for any inconvenience. Please note, conservation tips as well as other account information can be found online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromCatherine P
Date: 06/19/2024
First time with this company and you literally talk to a real person. Their automatic phone service keeps adding digits. THERE IS NO WAY TO PAY THIS OVER THE ***** OR TALK TO SOMEONEConservice Utility Management & Billing
Date: 06/20/2024
********* - I am sorry for the frustration. Our **************** Team is available by phone at ************** Monday-Friday from 6 am to 6 pm MST. You can also reach out to us online at www.utilitiesinfo.com where we would be happy to assist you further. Additionally, depending on the property, payments are either made to Conservice or to your leasing office directly. If your payments are made to Conservice, we accept any payment at any time and have several payment options available. If your payments are made to your leasing office, you would need to follow up with them regarding any questions about payments and/or the total balance due. Please see ************************************************************************************************************************************* for more information. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.Review fromFrank C
Date: 06/03/2024
Worst utility company I have ever used. The company relies on estimating water usage rather than actually doing their job and charging per actual use. Contacting them to try to get anything done such as submitting support tickets so that you can get a credit for their incorrect billing is like pulling teeth. In addition, they will charge you a hefty service fee for a job they don't do well. If you are searching for a utility management company, look somewhere else. Also, this company is based in ****, so any payments to them send money out of state. I would much rather be able to pay my water to my local county than a outstate entity.Conservice Utility Management & Billing
Date: 06/05/2024
***** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, for communities that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bill amount. To avoid this, we estimate the consumption until an actual read is received. Once we receive the actual reading from the meter, we evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time.In reviewing your account, I see there are currently two tickets open to review your account and the meter reads further. Once we have an update on these requests, you will be contacted with more information. Thank you for your patience. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromAmi K
Date: 05/14/2024
It's crazy how they are allowed to scam these residents. Their charges are so illegal on so many levels. We need to file a class action law suitConservice Utility Management & Billing
Date: 05/16/2024
***** - To clarify, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We follow all state and local regulations in regards to utility billing and simply bill you as outlined in your lease.We're happy to follow up on any specific questions or concerns you may have regarding your Conservice account. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Review fromTracey T
Date: 04/25/2024
Have sick people in my hime and their water meter has flooded my home and no response on some coming to replace their meter and a plumber cannot do soConservice Utility Management & Billing
Date: 04/26/2024
****** - I am sorry for the situation. I am happy to see you have been in contact with our **************** Team in regards to this. In reviewing your account, I see a ticket was submitted to ensure the issue with the meter is addressed as soon as possible. We have confirmed with the *** that a plumber can work on the meter for your home and this would be the most efficient way to ensure water services are restored. If you have not already, please reach out to your *** for more information regarding this situation. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromHari P
Date: 04/19/2024
Sudden spike in utility billing, absolutely no explanation provided.The gas bill invreased over 95% across the community and we are trying to get reason for the increase.They keep parroting how the calculation is done, they wont give reason why it increased. Is it increase of consumption from X units to Y or increase of gas cost from A to B per unit? Nothing, simply hiding the truth.Conservice Utility Management & Billing
Date: 04/22/2024
**** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, at your community, the gas bill is calculated by splitting the *************** bill among all residents based on the square footage of their unit. An increase in the community bill typically is due to an increase in gas consumption at the property. Since this is a community bill, we are not able to see exactly which units are using more gas than others. Rather, we only see the total gas used at the community as a whole. I am sorry for any confusion. Please note, there is a description of each of your utilities on the back of your Conservice statement. All statements are also available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromDiane H
Date: 04/03/2024
Overcharged on utility billing and absolutely no explanation or breakdown whatsoever. Our rental company states they do not have access to what is being billed and Conservice has no live agents to speak to over the phone. This company is a complete scam and after reading multiple class action lawsuits filed across the country against them I will be looking into the same.Conservice Utility Management & Billing
Date: 04/04/2024
***** - I am sorry for any confusion. To clarify, our **************** Team can be reached by phone at ************** or through our website www.utilitiesinfo.com. **************** agents are available Monday through Friday from 6 AM to 6 PM ***************** time.In reviewing your account, I see you are billed according to your individual consumption. Conservice passes along the utility charges as received from the local utility providers. Please note, the provider bills used to calculate your Conservice charges as well as all Conservice statements are available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromKendra M
Date: 04/01/2024
They send bills out a few days before the end of the month then charge a late fee if they dont receive payment exactly on the first of each month. The very next day they send a new bill with a late fee added. Each month when I do all of my online banking transactions Ive started sending money to them not knowing the actual amount due just so I dont get charged a late fee.Conservice Utility Management & Billing
Date: 04/03/2024
****** - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized. If you are not already, you can sign up for Ebills to ensure you receive the bill as soon as it is sent each month. Please note, all Conservice statements are also available online at www.utilitiesinfo.com for your reference.Additionally, if your payments are made to Conservice directly, there is typically a grace ****** after the due date before a late fee would be applied. We're also happy to review any late fees that *** be charged due to a Conservice error. We're happy to review your account and confirm information specific to your unit. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromLAURIE T
Date: 03/31/2024
Recently I was not billed properly for 2 months and did not know that until conservice decided to throw all charges on to one bill. $279 for water and sewage and trash service. Astronomical fees! This is unfair to someone who is trying to budget monthly bills. I'm not certain how a company is allowed to do this. TConservice Utility Management & Billing
Date: 04/01/2024
****** - I am happy to see you were previously in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Please note, uilities are typically billed one month at a time, but we have billed for multiple service periods on your most recent statement to ensure there are no further delays in the service periods being billed. I'm sorry for any confusion or inconvenience this may have caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromBrandon S
Date: 03/30/2024
Weve been living on the property for almost a year. I noticed last month my bill went up to over $300. I check this months rent because the water is included with my rent through this coming and for this month the bill is almost $700. Nothing changed since the time we moved in. To see my rent $3,100 because of the water bill is ridiculous. Either its a leak or theyre over charging. Ill have my lawyer look into this.Conservice Utility Management & Billing
Date: 04/01/2024
******* - I am happy to see you have been in contact with our **************** Team directly in regards to your concerns. To confirm, Conservice passes along the utility charges as received from the local utility providers. In reviewing your account, I see the water usage has increased over the last several months. A consistent increase in usage such as this can indicate a possible maintenance issue may be present in the home. If you have not already, please reach out to your property management to have maintenance check your home for any issues. If any issues are found, they will need to be fixed and then we would be happy to review your account for any possible adjustments at that time. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
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