Business Profile
Billing Services
Conservice Utility Management & BillingHeadquarters
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 204 Customer Reviews
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Review fromMercedes H
Date: 09/03/2024
If there was an option to give no stars, I would do just that because the unprofessionalism is at a all time high. They don't care about the customers, the person that I spoke with over the phone pretty much did not want to service me because she didn't see a problem wrong with my bill. They're service fee has also gone up. The refuse to help service you but want the payment to be paid.Conservice Utility Management & Billing
Date: 09/04/2024
Mercedes - I am sorry to hear about your negative experience. We will follow up on this. To confirm, Conservice is a third-party utility management and billing company contracted by the leasing office to handle the utility billing for your community. In reviewing your account, I see there was a possible maintenance issue discussed which would need to be taken up with your leasing office directly. If any issues are found, they will need to be fixed and then we would be happy to review your account further at that time. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromKlanci H
Date: 08/30/2024
I am incredibly frustrated with the abysmal customer service and sheer incompetence of Conservice. They consistently fail to do their job and provide even the most basic level of service. Emails go unanswered, and when you call, you are met with a barrage of disrespect. They often talk over you, immediately adopt a negative attitude, or worse, blatantly hang up on you after finally reaching someone.There is a complete lack of willingness to listen or help resolve issues. Its no surprise they have a one-star rating with the ************************* of Better Business Bureaus, **** I only wish someone would take action against their blatant dishonesty and fraudulent practices. Conservice has added false charges to my account, even after my utility service supervisor and property management confirmed these charges were incorrect. Yet, Conservice chooses to ignore all proof and continue their shady practices. I have been trying to get help for almost two weeks now. This company is a nightmare to deal with, and I would strongly advise anyone to avoid them at all costs.Conservice Utility Management & Billing
Date: 09/04/2024
****** - I am sorry to hear about your negative experience. I am happy to see you were able to speak with a **************** Representative over the phone in regards to your account. To confirm, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name or do not have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information. I am happy to see our **************** Team advised of the next steps for the dispute process. Once you receive the provider bill that shows overlapping service periods with what Conservice has billed you for, we would be happy to review your account further at that time. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromBrittany B
Date: 08/30/2024
I was overcharged for my water. I looked at my water usage chart. My water is typically 200 gallons a day. On July 11, it shows my submeter read 1670. When I contacted Conservice about this ****** they said it would have to be solved by maintenance. It's been a month and a half since then and I have not had a ***** like that. There are no leaks in my apartment. They either have faulty equipment, poor data entry, or they're scamming people. Either way, I'm being charged for water that I DID NOT USE. Conservice had no intentions on helping me solve this issue. I shouldn't have to pay an additional $100 a month out of nowhere when my water habits have not changed.Conservice Utility Management & Billing
Date: 09/04/2024
******** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, for properties that are individually metered, residents are billed according to the consumption as reported by their meter. A day of high consumption could be caused by many reasons. If you have not already, you can have maintenance check your unit and your meter to ensure everything is working properly. As discussed over the phone, any requests for credits or adjustments can also be taken up with your leasing office directly. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromMatilde M
Date: 08/30/2024
Beware of Conservice if you ever need them to refund you on a charge that was erroneously made!!!They will take forever, they will not trust your work, nor the company, in my case, ***** Company, totally unacceptable! No matter how many documents we submitted or how many emails we exchanged,Until they had a 3-party phone call with me, the ************ and them, they would not admit their mistake!!!When they finally did it, ....they told me I still had to wait another month for them to process the refund, they are so bureaucratic, that they cannot even make an exception to show they are sorry for the ********** a nutshell, they charged me $ 50.- erroneously and I had to spend time on phone calls, emails, and whatnot, for almost 4 months!!!They deserve the worst rating ever for customer service!!!I am very sorry I still have to cope with them because it's the company my complex has hired.Thanks for reading, and please spread the word so they take us, clients into account, with respect!******* ***********Conservice Utility Management & Billing
Date: 09/04/2024
******* - I am sorry to hear about your negative experience. To clarify, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information. I am happy to see you have been in contact with our **************** Team in regards to these charges. In reviewing your account, I see we are currently in the process of issuing the necessary adjustments to your account. Once we have another update on this dispute, we will let you know. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromAnthony G
Date: 08/29/2024
They are a scam. The amount I am paying for water and sewer is equivalent to owning a 3 bedroom house with a full family. Conservice should be illegal but of course Im sure they lobbied to give them more power over renters. Its funny billing people and then no providing what the actual bill was from the utilities company.Conservice Utility Management & Billing
Date: 08/30/2024
****************** regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to your lease.Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Review fromKelsey S
Date: 08/29/2024
If it had zero stars it would be zero o dont even want to give a star . I dont know how BBB is giving this company a B rating when there are NOTHING but complaints . This company is over charging dramatically!! Everyone in my neighborhood averages 60$ water/sewer bill and ours is running 225 with no washer and power over 400 with no washer/dryer. This cannot legal ! Conservice needs to be shut down PERMANENTLY! We will be talking to a lawyer to see what we can do about this company because as of now we have a lease that we cant break without owing money . Its highway robbery . This company should be ashamed of what they are doing to families !!! We have 3 children and never would have moved into this place if we knew how this service was going to be and seeing all these reviews we are not alone !Conservice Utility Management & Billing
Date: 08/29/2024
****** - I regret to see you have not contacted our **************** Team directly in regards to your concerns. In reviewing your account, I see you are billed according to your individual consumption as reported by the local utility providers. Conservice receives and processes the statements from the local utility providers and then pass along the charges as shown on the provider bill. If you believe there may be a maintenance issue in your unit causing the high consumption, you can always reach out your property management to have maintenance check your home for any potential issues. Please note, the provider bills as well as your monthly Conservice statements are available online at www.utilitesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromTiffany D
Date: 08/27/2024
Conservice is a scam and should be investigated by the ***. How can you charge me over $1,000 for my electricity usage and unable to provide me with a clear read? I want an energy audit - what days do you see my ***** in usage - what are the hours. A normal utility company should be able to provide transparent reading. Conservice and my apartment building are working together to make up usage and charge me with it. I'm sick of this behavior. I'll be reporting them to my council member, attorney general, and state representative.Conservice Utility Management & Billing
Date: 08/29/2024
******* - I am sorry for the frustration. We're happy to review your account and follow up on your electricity charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Review fromSue C
Date: 08/27/2024
Based on tenant experiences from all over and within the states from **, **, **, **, etc, there are issues but continue to deny they're overcharging people for utilities. Their agents from chat to phone are incompetent as they can't update a phone # despite confirmation 5 different x, twice with the same person. They apparently called (again, the # that I told them not to call) without having left a message, which brings me to over three weeks of no follow up since first calling. I have pictures of my meter, and they're telling me they're reading 7600+ in a month, with a daily reading of ******* and 1300 on 8/3. We took a picture the day maintenance checked for leaks on 7/17 then after a bucket test on 8/5, and it read 2670. So in 10 days, we used nearly 5000 gallons? no way. The specific meter number itself is different than what's on my bill as well. My next step is to take this to an attorney. I don't know why complexes continue to use this service when they're scamming residents. They've had one class action suit for fraudulently collecting debt 2 years ago- look up ****** vs conservice. Now they have another that was supposed to go to court in 8/2023 related to inflated utility bills. Most people seem to not understand that paying >100$ or even 60$ monthly is insane for a 681sq foot apt, so conservice is taking advantage. I started to make it known to the residents so they can pay attention. I used to pay no more than 30$ in a 1000+sq foot apt with 4 ppl in it. Knowing costs have gone up, I looked up our specific gallon usage in the same county, and it was no more than 6000 with 4 ppl & 3000 with 2. Yet here, two ppl avg 7600 when neither of us are home often? Now my first question before I tour with an apt is whether they use conservice and decline if they do. Their service fee also went up from 4.30 monthly to 6.50 to generate these bills. Why are you charging the tenants a monthly fee for a service forced on us when you can't even get the readings correctly?Conservice Utility Management & Billing
Date: 08/29/2024
*** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team regarding your concerns. To confirm, residents that are individually metered are charged based on the readings sent in by the meter. If daily readings are available, it is possible for the readings to not check in on some days which would cause the usage to appear higher the next time it checks in. For example, if we receive a read on 08/01/24 but then do not receive another daily read until 08/15/24, the read will appear much higher as the consumption covered multiple days as opposed to one day only. I am sorry for any confusion.Additionally, it is possible for the raw reads on the meter to show differently from the raw reads sent electronically. In situations like these, the consumption should still show the same amount from month to month and day to day. I am happy to see you are currently working with our **************** Team in regards to your meter reads. Any further questions regarding the meter or the meter readings can be taken up with them directly. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromJen R
Date: 08/27/2024
I don't know which state to complain under. I live in **. This company really needs to be investigated. I live in an apt building. Their water meter reader was reading the meter "wrong" and undercharging. Then everyone's bill skyrocketed. So much so that other residents called and were able to get a reduction. What is suspicious to me is that my water usage went up, as though I have been using more water when I have been in my apartment half the time the past two months due to travel. When I called, they wouldn't reduce my bill bc total utilities wasn't over $100. Then I'm told my bill is based off of the percentage I use in comparison to my neighbors. So if my neighbors were all incorrectly charged then by logic, so was I.Conservice Utility Management & Billing
Date: 08/28/2024
*** - I am happy to clarify. At your community, you are billed based on your consumption compared to others at your community. We receive the bill from the local utility provider and bill you based on the percentage you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. The issue that occurred was not an error in your individual meter readings but was an issue on the water company side. The utility provider was underbilling the property for the water which caused underbilling to occur for all residents. Corrections were made on the recent statements which is why you noticed an increase in the charges. Billing should now be back to normal and no other adjustments should be necessary. Any concerns with your individual meter readings can be taken up with our **************** Team directly. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Jen R
Date: 11/02/2024
My utilities are now over $100. Why did sewage go up? Something is very wrong. I tried calling and was on hold for 23 min. I stand by my previous statement. Conswrvice and ******* have a class action lawsuit in D.C.Review fromScott S
Date: 08/26/2024
I have had numerous issues with their service. #1 they claim to not receive the bills from the actual utilities Company on time to add to the monthly rent but yet they still charge a $9.99 service fee on the months they aren't billing for utilities, what is the service fee for if utilities aren't billed this month but doubled next month yet you still charge a service fee this month. #2 I had the Utility company (JEA) for years in the house I owned and the elec, water, sewer charge dates always matched, so why on my most recent bill from conservice does it show elec from 5/30-6/28 but water and sewer is 6/3-7/2, and why am i receiving ***** **** to pay in Sep? JEA doesnt get that far behind. JEA has the same dates for all 3 Elec, Water and Sewer. So what is Conservice doing behind the scenes to cause all of these changes to dates of service and billing?Conservice Utility Management & Billing
Date: 08/28/2024
***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, the monthly service fee should only be charged when utilities are also billed out to the resident. Due to this, the necessary adjustments have been sent to your property management to be applied to your portal. I am sorry for any confusion this may have caused. Please follow up with your property management directly regarding these adjustment amounts. Additionally, Conservice passes along statements as received from the local utility providers. Utilities are typically a few months behind the due date in order to receive an accurate reading and to calculate the bill. The service periods listed on your Conservice statement are the same service periods listed on the bill received from the local utility providers. Please note, for your account, the provider bills received from JEA can be sent by email and can be requested through our **************** Team directly. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
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