Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromvan m

  Date: 11/21/2024

  I have the camera doorbell issue, and had it for 5 weeks. I called for support, they have the worst customer service!!! I call the ********************** ***************** and It was a call center in the *********** . The person I spoke to name ***, instead of helping me, he wanted to sell more products for upgrade. another person name *******, do not know how to respect the customer request to speak with the supervisor. Completely stressfull.

• Review fromRebecca C

  Date: 11/20/2024

  I tried to cancel an account and it took 2 months to get a refund for an overpayment of my bill - they make it difficult to cancel / very poor customer service- one part of the company doesnt know what the other part is doing - very disjointed and disappointing. I called to cancel and ended up continuing to charge me - then they blamed the error on me.

• Review fromKevin J

  Date: 11/19/2024

  This is by far one of the worst companies. **************** is bad, the service is bad and the technicians are definitely not well trained. Thats do this everyday and you would think that they would have some knowledge of what equipment is necessary based off of the square footage of a home to make sure that it functions properly in someones home. They scheduled me for 8am-12pm at 11:14 I received a text saying 12-4pm at at 4pm no one had shown up and no one called to tell me anything. This has happened on multiple occasions. Ive only had this system for 4 months and Ive had issues the entire time. They have one department that works well, their billing department. I paid upfront for all of the equipment and I am canceling this service. It is the worst and I advise no one purchase this stuff.

• Review fromAmber R

  Date: 11/19/2024

  Regret. Yes, I regret it. I should've looked at reviews and not listened to that salesmen at my door because this is a terrible service with terrible products. It seemed alright at first but it actually doesn't work well at all. My parents have the ring and theirs is way better. I pay $50/month for the subscription service and I can't even scrub back through my surveillance footage to see who hit my car. When I really need the system it doesn't work. It's slow and laggy which the main selling point in the demo was that it doesn't lag. The only thing that works right is the alarm. The video feed the salesman shows has to be fake because mine has never loaded that fast so either the equipment they gave me is not the same or they have some kind of superspeed internet that I don't, or the video is fake. I think the video is fake, I don't trust them at all now. Every single other device I have connected to my wifi works perfectly fine. I have a cheap $25 camera from ****** that works better than Vivint. I wouldn't be mad about it if the whole thing didn't cost $4000. For that amount I expect a reliable product and service. I can't believe I got got like this! Never again! Now I'm stuck paying for garbage that I DO NOT WANT and DOES NOT WORK. 3 days is not enough time to test the system out and see if it works for you and cancel. And the thing that really made me think they were an ok company is that right after I got them one of my friends told me he had a friend that worked for them and they were good. Well, they could be good and it would be great if they were good, but they're not good. At all. They are untrustworthy. All they want to do is charge you to have a tech come out so they can tell you you need to buy something else. Worst kind of company. And I would say my experience is a fluke but after I went online and saw all these reviews, no, especially since they all say the same things. Very few companies have ONE star. That means you are BOGUS!

• Review fromAshley T

  Date: 11/18/2024

  I would give no stars if it was optional. I stupidly locked myself in a h*** contract in 2019. I counted down the months to be able to cancel. I called in June I couldnt cancel until July 5th. I called July 5th. I was so happy to officially be done with this c*** company. Fast forward to November, and all of a sudden I owe a $100 balance and they need to listen to the call from July to make sure I cancelled. What?! You just randomly decided to bill me four months later and now arent sure I even cancelled (even though the notes clearly say I cancelled). Im over it. They can turn that $100 over to collections for all I care. That company is a pain to deal with anyway, their equipment is always finicky, talking to someone is dang near impossible, and their contracts and cancellation policies are scammy. I knew all this before I even cancelled, so I had mentally prepared myself to deal with their lack of customer service and chaos.

• Review fromRobin W

  Date: 11/18/2024

  I have had Vivint smart home for abt 8 yrs Had small issues along the way but were fixable. Now this yr on 31 March 2024 I upgraded to a new panel, it would be black,, or buffering a lot and my cameras would go out or no recording for hrs or a whole day!So I upgraded the garage cam and had the two cameras on 1 on the side and 1 in back yard taken out! The technician **** said that they had a buyback program and I could receive a few hundred dollars for the cameras, so I let him take them with him. He stated he would get back with me on the amount because he was not sure! Never heard back from **** I have called customer service a number of times! One representative ******, called **** while we were on the phone and **** stated he did take the cameras and informed me abt the buyback program. Then I was transferred to ******** and promised discount on services, no pay for 3 months I asked for 6 months, based on the cameras taken. I hit Nothing. From the same phone call ******** had a technician, **** come out on 30 May 2024, whom did not know what he was there for, he stated, so I stated I believe you are here to see where the cameras were cut and check for the new panel and garage cam. I have been calling Vivint abt this situation off and on my last call was 6 Nov 2024 talked with *******/******? Asked about the cameras, discount on service for the hurricane disaster power was out for 10days,I informed her I wanted my cameras back never received anything for them and they are payed for. ****** asked for tech name (****) she called him, stated that he doesnt remember and then that he did not take my cameras. YES he did! The wires are still hang on the side and the back door! It was documented by tech ****. I cannot get anywhere, I have asked to speak with legal they transfer me to loyalty office! I am not happy with my services and I need help. Thank you

• Review fromMichael J

  Date: 11/13/2024

  Rip-off Vivint says one thing for your security system, then they have a hidden charge. I've been paying on a $4,000.00 system 3 cameras, door bell camera, and in door monitoring. I've called and complained with no satisfaction. Management said I would get a complete refund. And come and take cameras out of my home. I'm a cancer survival and wanted this camera to watch my home from idiots in my neighborhood. Now, I've got bullet holes in my house and the monitoring system from vivint does not work. I have had things stolen out of my fenced yard and Vivint cameras could not find culprit who did that crime. The faces on people were not even 20 feet away they could not be seen if they are a man or woman. Police could not make a determination who was the criminal. You would be better off purchasing a camera security system from, ******, or ***** Club, or Amazon for a lot less money than I'm paying $4,000.00 dollars for nothing. THANKS VIVINT FOR BEING SUCH LIARS!.

• Review fromNelly A

  Date: 11/12/2024

  They gave my information to a credit card company and issued me with a card that I did not apply for. I had cleared my credit and ready for a mortgage loan and now I cannot qualify for it because of the additional debt they've made me incur. Time to lawyer up.

• Review fromRita A

  Date: 11/12/2024

  This is the worst company, sales person, said I could makes payments, but customer service says i was miss informed, I am making payments, they are now threatening to shut-off my alarm system.

• Review fromAlma R

  Date: 11/12/2024

  Business and customer service are the worst with **********************. I have been trying to cancel the service with them, but the tech came to replace a camera. even though I have the protection added to my account they still charge a service fee every time, when I complain about it they say it is past 30 days. The way they do it, is they charge your account a month later so that it doesn't give time to complain. I will keep trying to cancel and will never go back to them.I should have read the reviews before committing to a contract that I can't get out of!!