Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromAshley F

  Date: 12/16/2024

  Vivint Failed Us When We Needed Them Most Six months after switching to Vivint, my family survived a life-threatening event: a week ago three strangers opened fire into our home, with most hitting my sons room and one passing directly over my mothers head. What Vivint promised as 4K zoom capable of identifying tattoos from across the street turned out to be a complete lie. The system continues to fail while attempting to load critical footage that could have helped detectives identify the suspects or their vehicle.The nightmare didnt end there. **************** showed no urgency, offering meaningless apologies instead of real help as well as providing a false corporate number and another refusing to transfer us to a supervisor. Two technician appointments were canceled without our knowledge and when pressed for answers, we were told the appointments were canceled due to unforeseen urgency. The lack of accountability or even the ability to contact technicians directly added insult to injury. When one finally showed, we were told the equipment was incapable of what we were sold and our 6 month old equipment was probably faulty and needed replaced and that there was nothing else they could help with. Which means, yet another appointment and still no solution.Vivints customer service has been beyond incompetent, leaving my family feeling vulnerable, unsafe, and unsupported after a violent attack on our home.Vivint has failed to provide the basic peace of mind that any family should expect from a security company, let alone one that claims to be a leader in home security. I hope this review serves as a warning to others.

• Review fromPAUL M

  Date: 12/16/2024

  Worst company and customer service ever! Looks like I am not alone in my experience either... I sold my home, and the person who purchased the home took over my Vivint system, hardware, and account. Everything was verified over the phone and I was told I would no longer be charged. Two months later I am still being charged and so is the current homeowner who took over the system. I called vivint support and was passed around to 7 different people, all saying there is no record of this transfer. I asked to speak to a manager and they just put me on hold in hopes that I would hang up. After calling in several times in hopes to find someone "helpful", I finally spoke to someone who said the new homeowner started a "new account" and didn't take over my account, so I still own the account and the remaining months on the contract... Make that make sense. This is a scam to get you to pay cancellation fees. The customer service **** aren't helpful because they get a percentage of those fees. It's a giant scam and Vivint needs to be held accountable.

• Review fromMarianne F

  Date: 12/16/2024

  This company is atrocious!!!!! I signed up for the service ************************************************ September. A technician came out and "fixed it." Two weeks later it was broken again! I called and they told me they would have a technician come out in 1 month!!!! This is a security service! I am paying a monthly monitoring fee and $3,000 for equipment that does not work!If you ask to speak to a supervisor - they will put you on terminal ******* NOT use this company! It is criminal!

• Review fromElisa B

  Date: 12/16/2024

  Stay FAR away from this security company! The customer service is an absolute waste of time. One of the MANY calls I made to them the ** *** actually told me that the equipment they sell doesn't last longer than a year 2 at max which results in you buying their updated equipment. The app NEVER works, my cameras are always "offline" the chime alert double chimes anytime it goes off. There is a 10 second or so delay in deter on all the cameras. They basically lock you in with them, set the equipment up and leave you to figure any issues out yourself. Go with someone else if you are wanting a security company.

• Review fromValerie P

  Date: 12/15/2024

  I keep getting billed for something I don't have an idea about Vivint customer service stated they would clear the error.

• Review fromKristian A

  Date: 12/13/2024

  They harass there customers. They need shutdown. Call and call even when they have a credit in there balance! One star is too much. Don't recommend. **************** *****.

• Review fromStephen G

  Date: 12/12/2024

  Frustrating Experience with Vivint I had a very disappointing experience with Vivint that I feel compelled to share. After moving out of my home, I contacted Vivint to cancel my service, expecting a straightforward process. Instead, I was met with resistance and frustrating delays.Despite my clear communication about my situation, the customer service representatives were unhelpful and often transferred me to different departments, each one less accommodating than the last. I was told I would need to provide excessive documentation to process the cancellation, which felt unnecessary and ***************** make matters worse, Ive been charged for services that Im not using and was reassured multiple times that I would be reimbursed for those charges, but weeks have gone by with no resolution. It feels like they prioritize profit over customer satisfaction.I strongly urge anyone considering Vivint to think twice. The lack of support and transparency has left me feeling frustrated and undervalued as a customer. Its disappointing that a company would make it this difficult to end services, especially when life circumstances change.

• Review fromAnne G

  Date: 12/11/2024

  Please stop pushing additional products to customers when they call for customer service. It is extremely annoying and a waste of my time.

• Review fromJovette C

  Date: 12/11/2024

  Vivint has horrible customer service. Ive been with the company over 5 years. Never missed a payment never late. I had a new installation to my home. They company inadvertently took out the full amount which was 798 in error. I was told they will credit my account that wasn't done. Instead they don't recall ever having a conversation with me. They are unreliable and I will never choose this company again for security!!

• Review fromJamie C

  Date: 12/11/2024

  Do NOT go with this company. They make it impossible to try to cancel your account. I the technician that sold me the product never mentioned a 5 year contract!(part of that is my fault for not full reading) however I do feel that is something they should disclose! I called 2 months ago to cancel my account and they claim that they could not cancel due to a balance! Even though I gave them my info to process. I did read online that they do this and to follow up which I am glad I did. Also, I was told a manager would not speak to me! Way to go management for hiding behind your support staff! The absolute worst company! The customer care is hard to understand as you can hear laughing and talking in the background! However, looking at all these reviews I am not the only who clearly has had an issue. I would give them 0 stars if I could