Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromMonique J

  Date: 01/02/2025

  We were lied to by the sales *** when we originally signed up for the service. We were told that the service contract was for one year when in reality it was for 2 and we didn't find that out until we called in to cancel the service because we had to relocate out of state. We were told that the service was canceled on their end and now here it is almost a year and a half later and we received a bill from them. I call into customer service and was told that the service was not canceled and its pending cancellation due to an early termination fee. Now between July 2023 and now, we've received no bills from Vivint. I asked to speak with a supervisor and was told that if I want to speak with someone else I need to call back. This company is joke and I wish we would have made a better decision when it came to choosing a home security company.

• Review fromVeronica R

  Date: 01/01/2025

  We had used Vivint for 8 years , we switched cameras because we got a sales call from Vivint . Since the begging the installation was a disaster, they damaged my walls and left garbage all over the place . We had issues with the new system from the beginning we have made numerous calls and they have sent technicians we no luck , we have asked them that we want our old system back and they refused .We are still paying for the equipment and we cant terminate our service with them because we will have to pay then at once and we cant affort it. I will a write a letter to the CEO . Stay away from this company !!!

• Review fromMahesh R

  Date: 12/31/2024

  Dont go for Vivint. If you go then you will fall into a trap. I cant get out of the service until I pay the products purchased loan amount. There are so many options in the market which are better than Vivint. As soon as I pay the amount, Im getting out of Vivint services and will never recommend any Vivint products or services. Learnt my *******

• Review fromJessica W

  Date: 12/31/2024

  I have never been so ashamed of a purchase as this. The equipment is way overpriced and the sales people, as almost everyone has mentioned, are extremely dubious in their tactics. I was told at least 5 lies in their pitch, but you know, no way to prove that and they got my sig! (One lie that was particularly aggravating was the claim that the equipment would be repaired and/or upgraded during the period of the agreement, I quickly found out this was completely false, but was nonetheless offered some products! I was also told that they would reinstall the equipment in another home if I moved, which I doubt is true - these were both selling points that made the cost seem a bit more justifiable).At this point I'm just contributing to the Blackrock vacuum until this ridiculous contract is over, and the founder succeeded with his little scam and gets to sit on his mound. So happy to have the opportunity to support his prosperity!On a brighter note, I was able to send a blurry video to the cops once, no updates on that.... its funny that their business model is based on fearing our neighbors when they're clearly the real threat to our well-being. If only I were a genius like them.

• Review fromSarah W

  Date: 12/31/2024

  Vivint used to be really good that Id brag about how good they were. I dont know what happened to them over the years. Vivint might say I need to upgrade. I beg to differ. My biggest problems with them is that they dont record footage more than I can count. What the heck am I paying them for. Its bad when I cannot see a recording some days of my pool guys who comes on the same day every week or the lawn guys or just simply capturing someone going out the gate. Theres also the issue with uploading to see footage thats not there. The service is crap! Im just asking you (Vivint) to do what youre getting paid for because Im ready to kick your sorry business to the curb!

• Review fromTaylor S

  Date: 12/30/2024

  Equipment has sharp contrast, customer service is non existent, 1/3 cameras hasnt worked since July.keep being told to troubleshoot online, still doesnt work. Paid for premium service and now Im being told I still have a deductible for a tech to come out.after I was advised I pay this monthly fee, it doesnt existdont recommend this company.

• Review fromKellan B

  Date: 12/30/2024

  Avoid them like the plague! Cameras ****, they lie, and steal. Should start a class action lawsuit

• Review fromGene I

  Date: 12/30/2024

  Worst company ever! Stay Away! I needed to return window sensors that would not fit in the windows. It took 1.5 months of dealing with them to get a return label issued and emailed to me. I sent the sensors back, and they received them via ***** and signed for them. So I wait. No refund. I called/Chat and they need to reverse the invoice on their side before they can issue a refund. Seriously? So now I have to wait another week to see if I get it. Also, all they do when there is a problem, and I have had them with cameras, sensors, and the control panel is to send a technician out (at my expense). But their main focus is to upsell me on additional items without resolving my issues. There are lots of other companies out there to choose from. I wish I had chosen another one. I wouldn't give them any stars, but you must leave at least one.

• Review fromTasha B

  Date: 12/29/2024

  This company is Absolutely Horrible. **************** never understands the problem nor resolves the problem. My mom moved into a home with Vivant security system installed. She had to activate the system only upon moving in. After a few months she decided she couldnt afford it. She called customer service to cancel & kept getting billed for a service she cancelled. My *********** in the summer of this year decided we would have her security system installed in our home. We made an appointment had a payment taken out the person to install service never showed up it became a HUGE nightmare. Countless people in customer service we talked to about installation in which they tried giving us instructions even through a text message. We never ended up having any of vivants Security system installed with all the confusion. Its as if no one could comprehend what you were saying. Vivant continually billed us month after month as my *********** continuously called asking why we are being billed for a service we do not have. We had to send countless emails back & forth as they asked. I had to call my Bank to stop any payment ****** was taking out of our account and for reimbursements that were never the same amount. I am now getting bills via email over $100 now for a service I never had with this business.

• Review fromAli C

  Date: 12/29/2024

  Holy Sh**! thank God I read all of these reviews first why are they even operating ????