Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromTerry M.

  Date: 09/23/2022

  The home I purchased came with a Vivint system already installed by the previous owner.For the past few months, I considered activating the service. Upon visiting their website one time, I immediately started receiving spam emails from Vivint. This company uses an advertising network that looks for cookies already on users' browsers to identify and harvest the email addresses of anyone who visits their website in order to send unsolicited spam emails without you ever contacting the company.A few months later, I decided to give the company a call. The person who answered the phone quickly took my information, identified my system, and said someone could give me a call the same day to activate the system at a price of $49.99 per month. I agreed.About an hour later, I received a text message informing me that my system needed to be upgraded and that it would be 2 weeks before a technician could perform the needed service. Had this been explained earlier, I would not have proceeded. I informed the company that if a self-service option was not available, I would need to cancel.Next, I received a phone call where I reiterated my objections and again asked to cancel. After the call, the individual continued to badger me with text messages asking me why I wanted to cancel and repeating that the only way to proceed was to have a technician come and repair/replace the equipment.After I stopped replying, the representative sent a misleading message that implied an appointment could be rescheduled for "tomorrow." After I reluctantly agreed, she reversed and said someone would contact me to set up the appointment for 2 weeks later. When I said that I felt misled by her messages and would like to continue with the cancellation, she replied "I tried my best to help you and you just absolutely ignored it and pushed it to the side."The unprofessional actions and attitude of this employee reflect extremely poorly on a company that seems extremely desperate for business.

• Review fromHoward D

  Date: 09/23/2022

  My family and I opened a Vivint account in 2016 after we were displeased with Adt. We were happy with the monthly price for vivint, and that it had a doorbell camera, as well as an outside Garage camera that shows day/night clearly. In 2020, we decided to add indoor cameras to our package. One of their installers came by and checked our current equipment. He told us that we needed a new Smart Hub in order for the indoor cameras to work well. He upgraded our entire system. Our doorbell camera, garage camera, and hub. We were told that we can pay for the new equipment with installments byway of ***************** in addition to our monthly service fee going up. We were okay with that. No problems or issues. It wasnt until we moved that I put our service on Hold in order to see where we would put it in our new residence. The problem arose when our new place did not have a doorbell hookup, nor a power outlet near the door for the smart hub. I then called Vivint to let them know that we are upset that we cannot hook up our system due to the home arrangement. The Service Rep I spoke with just informed me that we had to pay off the equipment, and then they can cancel our contract. We did that, as well as wrote the letter for cancellation. I received an emailed confirmation that stated they received everything and my cancellation would be reviewed. It wasnt until a moth and a half later, that I saw a service charge for the monthly service on my statement. I quickly called and spoke with a Service Rep. **** one, mind you, had a different story. He asked me to make a payment to pay-off the rest of the contract for service. I was taken back, and asked him what he was referring to. He told me that we signed a contract for a 60 month service plan. My wife and I signed no such thing. They are trying to hold a contract for Services not rendered over our head.

• Review fromHazel P

  Date: 09/22/2022

  this company has over charged me for this equipment. when i call them a number of times because the equipment was not working properly i was told a credit would be apply to my account. however. i was given the run around for weeks. i feel that this company is horrible to do business with. The last time i called them the credit was supposed to be applied in 3 hours (that was 9/22/2022). i would never deal with company again. something should be done about companies like this that promise things and do not deliver what they promise.

• Review fromKianna W

  Date: 09/22/2022

  I honestly didnt know I was in a contract I didnt get a copy of anything. These people didnt have a city solicitors permit or state license through TN. They scammed me and also having me to get a credit line from Fortiva that I didnt even need.

• Review fromJason B

  Date: 09/21/2022

  Worst company and equipment ever. From day 1 having nothing but problems with equipment. Technicians come to my home so say fix the issues and still have same issues. Cameras work half the time. Panel freezes up all the time. Locked my wife and kids out of the house while I was out of town on business. They could not disarm the alarm on panel or app. Alarm was going off for 1hr could not get customer service on the phone. Had to take panel off the wall and remover battery. Vivint wants me to pay over $1000 to cancel services.

• Review fromTrella C.

  Date: 09/21/2022

  Vivint is the worse security company ever. Vivint is a big rip off. They security system half work. I'm being over charge. I'm paying Vivint and the company who supply them the equipment. The sales guy who goes around the neighborhood, who promotes their company, never told me that I'll be making payments to, two parties. My bill is extremely high. I make a payment to Vivint and the company who provides them the equipment. I thought, I'll be making a payment to them only. There security system is all ways down. They continue to have problems with their security system. Right now my security system is down, but they received my payment for this Month of September. I will advise anyone to not use Vivint , they are not a good secure company to depend on to keep you and your family safe in your own home.

• Review fromPAMELA K

  Date: 09/20/2022

  The entire company is a scam. I was billed over $2600 for equipment that equal to $1418.98. I advised the company within 3 days to make the adjustment on my line of credit. I've been calling them for the last 3 weeks as of today no adjustment has been made. I was told that the company credited my line of credit back on 9/6/22 as of today still no credit. Now I'm being told by the representative that I have to get permission from the salesman to adjust the bill. Its clear that they're scammers I would recommend my enemy to this company!!!!!!! I WANT MY MONEY BACK IMMEDIATELY!!!!!

• Review fromHershell H

  Date: 09/19/2022

  This company is scaming me when I want my account closed,

• Review fromElizabeth W

  Date: 09/16/2022

  Awful! I dont even want to give one star. They scam their customers and even though we paid off our agreement in full and canceled they still say we are customers and try to charge us. Stating that they delete emails because we are very busy. The agent on the phone told us that he DELETES EMAILS from customers if they end up going to the wrong department. How is that for customer service?

• Review fromManuel M

  Date: 09/15/2022

  I have a Vivint home security system in my house. I just bought and paid for a new doorbell camera for my home back in June. I paid$373.00 for it. I saw when that amount was taken out of my checking account. Well, Vivint, in their infinite wisdom, took that money for the doorbell and credited my monthly service charges with it. They then turned around and sent me an email saying I owe them $373.00 for my doorbell camera. I called them and argued the point just to have them tell me that I don’t owe them $373.00 but $168.14 for monthly services from June to august. The person I spoke to could not explain why the money I paid for my doorbell did not go to my doorbell purchase but took it upon themselves to put it against my monthly service charges. They are usually pulling my monthly charges out of my checking account and now I’m on the hook for $168.14 because of their stupidity.