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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 2,528 Customer Reviews

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    Review Details

    • Mark C

      Date: 03/17/2025

      Sales *** was pushy and LIED to us about cancelation policy. Now we have alot of money put in the system and continue to have issues. There system ***** and barely works.

    • Melissa P

      Date: 03/17/2025

      We were loyal customers of ********************** for 7 years. Turned our system off as we were going to sell our home, but things changed. Tried to reactivate and received the run around for 2 weeks which included 4 phone calls, about 12 people and they would not send me to a manager. They also do not tell you that you are signing a 4 year contact nor do they ever show up for service calls. Use any company besides Vivint!

    • Antonya S

      Date: 03/17/2025

      We initially contacted Vivint Smart Home over a year and a half ago to cancel our membership, as we had moved and no longer resided at the service address. ***** has record of this call, yet they are now claiming the cancellation was not thoroughly completed, and they randomly charged us for a service at an address with which we have no affiliation a year and a half after we let them know we moved.Despite their own notes confirming our request to cancel, Viant has chosen to proceed with billing us for a membership we explicitly ended well over a year ago. When we contacted customer service to address this issue, the representatives seemed incapable of understanding the situation and kept asking irrelevant questionssuch as whether we knew the current condition of the equipment in the home or what the new homeowners are using. Obviously, we have no knowledge of or connection to the property anymore, making these questions completely unreasonable and a clear attempt to deflect responsibility.Rather than acknowledging their error, Vivint is refused to take accountability for their own records showing our cancellation request and insist on charging us. This is unacceptable and appears to be an unethical business practicecontinuing to charge customers for services they neither use nor want, even when there is clear evidence of a cancellation request.

    • Tatanisha W

      Date: 03/17/2025

      My car has been broken into 3 times within 5days and the Camara system has not caught anything, i called the company to see if they could/would help me and all *******, badge ID ****** did was tried to get me to add on a $300.00 24hr video recording system. I asked her if she can transfer me to her boss she said for what and left me on hold for 30mins this company is terrible... If I could rate no star's I would

    • Robert B

      Date: 03/15/2025

      I dont not recommend this service. My login has never worked for 4 years when I call to try to get answers about payment or technical issues I get the run around. Vivint takes extra payments then say its late fees when I have direct deposit set up. When trying to cancel the service they say call fortiva or I cant because I just started a new contract which is a HUGE lie. I was told I was in a contract for 60 months, but then it renewed when it was at 38 months. The mangers give attitude when I brought up canceling an yell at me like Im the problem.

    • Kenneth B

      Date: 03/11/2025

      Terrible company, won't keep their word when trying to cancel the service. Preys on the elderly and new home owners. Beware!

    • Samuel V

      Date: 03/11/2025

      I have problem to cancel the service, I tried for 5or 6 months

    • Michelle H

      Date: 03/11/2025

      I canceled my account May 2024 via phone call simply because of many false alarms in the middle of the night. The company continues to bill me. When I originally signed up the *** did not tell me about the additional charge for the equipment. I was extremely upset but continued to pay both fees for years. ****** is a scam company.

    • Waleska M

      Date: 03/11/2025

      ALJESE DE EST COMPAA VIVINT , TIENE POLTICAS ENGAOSAS ME DIJERON TRES MESES GRATIS Y DESPUS SALIERON QUE NOOOO Y CON UNOS PRECIOS TERRIBLE SUPER ELEVADOS STAY AWAY FROM THIS VIVINT ******* , I HAS DECEPTIVE POLICIES THE TOLD ME THREE MONTHS FREE AND THEN THEY SAID NOOOO AND WITH TERRIBLE SUPER HIGH PRICES

    • Yvonne H

      Date: 03/09/2025

      Vivint by far is the worst security company we have ever dealt with. The panel constantly freezes; panel board goes black; goes from super sensitive to not working @ all. Had CPI about 30yrs ago and they were great; tried ADT and they were also good. Moved and thought we'd try vivint since reviews aside they were in the top 10... I would suggest anybody but Vivint!!! Worst security company ever!!! Was leaving home today and panel frozen and had to cancel appt due to panel going out again and having to call customer service again and get a load of excuses again as to why the panel keeps going out!!! I want to cancel this contract because I feel my home is not being monitored due to this faulty system!!!! ******** company!!!!!

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