Reviews

This profile includes reviews for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Brooks Pest Control, Inc. has 3 locations, listed below.

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  Brooks Pest Control, Inc.

  1409 N Research Way Orem, UT 84097

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  Brooks Pest Control, Inc.

  680 E Parkridge Ave Ste 100 Corona, CA 92879

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  Brooks Pest Control

  402 W Bedford Ave Ste 103 Fresno, CA 93711

Review Details

• Review fromTyrell M

  Date: 10/09/2024

  Stuck In a 12 month contract even though there has been zero results with the treatments . Scam! Do not use brooks

• Review fromJuan M

  Date: 10/08/2024

  Horrible service. They just take your money and do nothing to fix the issue. Seems like they just spray water. Came out multiple times and each time according to them they had something stronger. I do not get how they are in business.

• Review fromEric N

  Date: 10/05/2024

  I called in for pricing Thursday this week, a ***resentstive answered the phone and led us through pricing. We talked over 3 months of service. He emailed me a contract which the *** was pressuring me to sign immediately. I had to check my schedule to commit to the service the following day. The following day I ensured to let the *** know we won't be signing the contract to commence work with them. The *** stated that all companies operate on a long term agreement (i had a company come out to do one service today so that's fasle information).I called in today because I received a text message stating that a technician was on the way to our house. I called Brooks to reiterate that we are not working with them.The ***resentative said I have to call in on a Monday to cancel my account with them- there is no account. I never signed a contract, I never provided my payment information, I have it in writing that I won't be working with them and that was clearly stated to the ***resentative that took my initial call.This company thrives on an absolute lack of communication or deception, and looking at the 55 other complaints on the BBB website confirms my thought process.

• Review fromAdrian H

  Date: 09/23/2024

  Scamming people the products doesnt work like what they advertised. They think if I signed contract, I should be slave. To them like I have no rights. I did many times give them chance to give me a better. Result never works Its clear to me they are scammers I didnt need help. I feel ????????????????????????

• Review fromWilliam S

  Date: 09/16/2024

  They are in ***** ****** now they scam you into a contract that they due not tell you about. They give you no paper work they say they will e-mail to you. The problem you never get it their products due not work here in ***** on Bugs , spiders etc and you call them they tell you their killing the bugs of the future. You try to cancel and they want ******.

• Review fromDeb B

  Date: 09/09/2024

  DO NOT HIRE THIS COMPANY. They scammed my 88 year old mother by signing her up for a 12 month contract and not fulfilling the work they are supposed to be doing. Every time she calls, they tell her that they are performing all services and that she doesn't know what she is talking about. She has proof in writing and on security video but that won't do any good with such a disreputable company. Since she has little disposable income, paying a termination fee plus hiring another company is not feasible. This has her so stressed that it is now impacting her health. I have urged her to contact the local paper, TV stations, and the state senior legal services to share how Brooks is taking advantage of such an elderly person. Obviously filing a complaint with the BBB won't do any good since the company already as an F rating.

• Review fromMelinda C

  Date: 09/03/2024

  I would not use this company at all. ******** customer service. Our home has been more infested with insects since switching. My husband recently got laid off and we are moving out of state. I was informed I either need to take them with us or pay $275 cancellation fee. Stay away from this company at all costs.

• Review fromDaniel V

  Date: 08/27/2024

  They were knocking on doors in my neighborhood they quoted me for $150.00 but at the end of our conversation it was no longer 150 now it was $200 then in the following 2 months they were going to come out and spray for $70 for each time, so they came for the service only one time and charged my checking account $200 fine then the following month I received a text from them trying to charge my account $70 first before even doing the work so I canceled all their services and now theyre are charging me for cancellation $229 . Now on their first visit it was for ***** infestation and the first thing technician did is get out a big pole with an attached broom and he started sweeping side of house for spiderwebs so Im like why are you doing that when my service is supposed to go for ***** problem not spiders

• Review fromferas a

  Date: 08/20/2024

  they just wouldnt cncel my service i called they hang on me!terrible customer service.

• Review fromRobert L

  Date: 08/19/2024

  Horrible service. When you cancel them all they do is bug you over and over again with phone calls. Lawyers are my next option