Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alder has 3 locations, listed below.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromArnita C

  Date: 08/15/2022

  I have been with this company for 2020 and found out that my medical alert pendant has been inoperable. In addition to the faulty equipment I don't know how to end the service. When I call they tell me that I'm under a Five years contract that I never agreed to. I'm a senior citizen and under doctors care. Please if you can help me get out of this terrible company I will be eternally grateful. Thank you in advance.

• Review fromdillon b

  Date: 08/15/2022

  Aggressive sales tactics, lies about contract length and termination clauses, horrible customer services. This company should be sued out of existence. How they are still in business blows my mind.

• Review fromCatherine S.

  Date: 08/15/2022

  I have called Alder **************** 5 times in the past 2 weeks. All I needed was a service technician to come out and check a camera and doorbell. You speak to a representative ***** minutes without getting to the point of why you call. They want you to do all of these home test, and when you explain that you have done everything on your end they still don't make an appointment for a tech to come out. I am ready to cancel this service because I am paying for something we are not able to use.

• Review fromAndre L

  Date: 08/10/2022

  Initially, we purchased a contract with Alder Holdings LLC/ Security alarm services. This was at our rental home in *********************************************. Then we canceled our services there and transferred them to our personal residence in Riverside, county **********. Once there, we realized our security services weren't working correctly. We called Alder to rectify the problem, but to avail, they couldn't solve the problem. Note: Alder would only release our contract if we would have another customer assume our contract if I understand that correctly. We contacted Alder's corporate office to try to explain our dilemma. They explained their sorrow for poor service but stressed to us to reconsider having another customer take our contract. Then is asked for a final balance to cancel to contract. They continued to give me the runaround. I don't recommend Alder Holdings LLC/ Security alarm services at all. ***********************

• Review fromKenneth M

  Date: 08/05/2022

  Lack of customer service Lack of equipment repair Lack of monitoring of fire and smoke detectors On going problem with alder 4 week of Main control panel 2 nd occurrence of same problem Worthless security company Took 5 days to get any one on phone Company threatening using false information I am filing legal action against Alder Warning do not use Alder Buyer beware

• Review fromShannon G

  Date: 08/01/2022

  Processed payment before I signed contract and ended up changing my mind. So since I never signed contract I asked them to reverse payment and to cancel the service and they agreed. Since I canceled they did not send the equipment and still have not refunded my money. I placed this order via phone on June 25,2022 and canceled this order on the same call. I was told I was going to be refunded but I have not been. Ive called several times but keep getting transferred and no one is resolving this issue. I am getting the run around and all I want is a refund and this account closed.

• Review fromBrian O

  Date: 08/01/2022

  This alarm company has my phone number wrong . Alder alarm also would not return my calls regarding discontinuing their service. They contend that I made a verbal contract with them for continued service after first five years. I made no such verbal agreement.

• Review fromJeri P

  Date: 08/01/2022

  Technician came to install twice was unable. Tech tried to call company both times to no avail. Company is holding me to a 5 year plan. Rip off. Do not buy.

• Review fromJason B

  Date: 07/28/2022

  Stuck in 5 yr contract that was never mentioned. Have to pay 90% of contract if I cancel. Product does not work like they claim. I'm charged more than what they said by 20%. Their costumer service lies and play games with you. I had to disconnect every thing myself because of the false alarms. And now that my contract is almost up they call every day trying to get me to take new equipment. I've asked them to stop calling. The result being the extended my contract by another yr. Which I can't disprove because I never signed a contract in the first place.

• Review fromEDWARD B.

  Date: 07/28/2022

  This company does not even deserve one star!! They scammed my 87 year old mother into signing a 60 month contract renewal saying it was a system update!!! She doesn't even remember signing a new contract. She had no plans to sign a new contract because of the poor service and equipment. I have repeatedly ask for a copy of the contract but they have not provided it. The system has not been fully operational for a month now and they will not send out anyone to fix the system even after they scammed my eldery mother into a contract renewal!!