Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromAlanis R

  Date: 05/20/2025

  Alder took advantage of me when I was just 18 and scammed me into a 6 year contract. I notified them of wanting to cancel after the end but then they transferred me to *** WITHOUT closing my account. ADT was helpful enough to cancel my account but I then get a call A YEAR LATER from Alder claiming I owe them $52. Mind you this balance was not there a year ago when I cancelled. Now I somehow have a balance of $188 without having ever receiving service after canceling a year ago. And they continue to attempt charges on my card on file (which I had removed yet they still have stored). THEY ARE A SCAM.

• Review fromRichard C

  Date: 05/13/2025

  Alder preys on SENIOR Citizens!,Alder takes old contacts that have been sold to another company ADT and **** to generate new charges from terminated contracts. Senior that are on a fixed income cannot afford buy out of old contracts, **** beware ALDER sales are deceiving. Equipment is old and never upgraded. Alder is NOT BBB certified. What a **************

• Review fromBeth S

  Date: 04/25/2025

  ALDER has the worst customer service you could experience. 2 different ppl, barely speaking English, asked TOO MANY questions that have nothing to do with your service. ********. It will be reported to the BBB, and DOGE..

• Review fromLawrence A.

  Date: 04/16/2025

  We started with Edge Security--that business was bought out by Alder. This happened at least six months ago, but we do not know, we were never informed. We had no idea who are how to contact whoever took over. Our equipment stopped working, it would make noises, say we were disconnected, our battery was dead.Because nothing worked I looked up Edge Security, found out they had gone out of business, no explanation why, or who to contact. No help from anywhere.We received a past due notice from Alder, their main indication to us was "you should have contacted us"--how, we didn't know thee was a ALDER--who are you?? They want the past due amount for services never rendered, and for equipment that stopped working.Why didn't they notify us about any change and who they were because we received nothing, we had no idea why the equipment stopped working. We are not paying for services never received.I wanted to file a complaint, but was told that it is requested that I do a review. Will this do anything to stop Alder from harassing us for their claim of past due for something they never provided??

• Review fromFrancine L.

  Date: 04/05/2025

  I entered a contract with alder security for 5 years not even a year and they have sold my contract to a company I had in the past which was ADT I was not happy with there services which is why I left I feel like if they are going to break my contract I should have the option of returning there equipment and be let out of the contract if I dont want to be with the other company I dont recommend this company the contract was done and signed on line I never received a copy of the contract and I guess the sale person forgot to tell me that they could sell my contract when I call the person who sold me the contract he replied he doesnt have anything to do with that he just makes the sale so buyer beware and ask for a paper contract and read the entire contract before signing I guess I am stuck for 4 more years but I can guarantee you when those years are up I will be returning the equipment and I want look back

• Review fromBrenda S

  Date: 04/04/2025

  This is a horrible company. I've never heard of a company that asked you to sell your service to someone else before they cancel the one you have.They simply refuse to cancel your service even when your contract is up with them.

• Review fromNathaniel B

  Date: 03/17/2025

  Alder Security is impossible to work with. They threaten customers with insanely high cancellation fee's. Managers are unable to help. Spent hours trying to resolve contract issues, and no solution was made. I am paying for service I dont want anymore.I would give zero stars if I could. The company has transferred my account to *** and I need help canceling service.

• Review fromJEANNINE W

  Date: 03/15/2025

  Do NOT use them. As everyone else says it is virtually impossible to cancel. They did NOT tell me nor my parents that it would automatically renew (that is partially our fault for not reading the fine print but most companies will tell you that upfront). I moved 3 years ago and paid to get out of the contract (fair enough, even though I did not realize my contract had auto-renewed but I take responsibility for that). When my mom had a piece of equipment fail they said they would replace it "for free". What they did not say was that free service put her in another 3 years of contract. My mom passed last April and I sent them her death certificate. Her bank account is closed so they are not getting paid. When I sent the death certificate they said it was being sent to the cancellation department and would be resolved within 30 days. Mind you, this was after a back and forth about trying to make me take over the system and trying to make the new owner of the house take over. They did not want to take no for an answer. Fast forward to 11 MONTHS later and her old neighbor calls me because the police were sent out by the alarm company. The new homeowner does not know why. I reach out again, using the SAME email thread from last year ( showing we have already had this conversation). He says, do you or the new homeowner want to take it over. If you read the emails, we have had this discussion more than once, NO. He says, ok, you will have to call in to cancel. After I have it in writing that in April ******* it was sent for cancellation. Make it make sense. They prey on elderly and are not upfront. There is at least one FB page full of people whose parents were duped into getting service with them and can't get out.

• Review fromLaura J

  Date: 03/07/2025

  Alder Security is impossible to work with. They threaten customers with insanely high cancellation fee's. Managers are unable to help cancel services without charging $2900+ They are like a toxic boyfriend that you can't escape from. Spent hours trying to resolve contract issues, and no solution was made. I am paying hundreds for a service i'm no longer using. DO NOT ALLOW ANYONE YOU CARE ABOUT TO WORK WITH THIS COMPANY. I would give zero stars if I could.

• Review fromSteven R

  Date: 03/03/2025

  I have experienced the following in regards to this company.1. You have to do your own installation.2. If you attempt to cancel their service you need to file the cancellation notice with the company prior to the expiration of your contract. If you file it before the expiration of your contract they will not cancel the service. If you file your cancellation notice after the expiration of your service they will not accept it because the contract automatically renews.3. When you call to complain, they will give your the runaround on why they cannot cancel the service.4. I would only recommend this company only to people you do not like.