Reviews

This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fox Pest Control HQ has 74 locations, listed below.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
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  Fox Pest Control Corpus Christi

  5233 I-37 Frontage Rd Suite B-15 Corpus Christi, TX 78408

  
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  Fox Pest Control Southlake

  2100 Greenwood Dr Ste 120 Southlake, TX 76092-8358

  
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  Fox Pest Control - Lexington

  2532 Regency Rd Ste 105 Lexington, KY 40503-2960

  
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  Fox Pest Control

  209 Harold Gauthe Rd Scott, LA 70583-5293

  

Review Details

• Review fromLogan C

  Date: 11/15/2023

  Never trust a fox. The salesman knocked on my door and pitched me a $180.00 service which he told me was half off normal price.The technician came and sprayed for ants and the problem actually got worse.Then I was checking my bank statements and noticed they were charging me $60.00/month.I called to cancel, and they said I had to schedule a final service before I can cancel, which brought back the ants.Now they are calling me saying I have an unpaid balance.I would not recommend this company.
  

  Fox Pest Control HQ

  Date: 11/17/2023

  Hi *****, We apologize for the misunderstanding about the price of your service and are sorry to hear that your ant issue was not resolved. We would love to correct both of these issues and set things right with you. It is very common to see an increase of activity when first beginning service as pests are driven out of hiding places. Typically, this activity dies down in a few days, but if not, we offer follow up "Target Treatments" at no additional charge. We apologize if you were not aware that this was included in your plan. We would love to talk with you about how we can improve your results and clear up any confusion with your billing. Please call our office at your earliest convenience, and we will be happy to help.Sincerely,***************************** Customer Relations Team

• Review fromRika R

  Date: 11/02/2023

  Fox pest control - if you try to cancel and close your account permanently, it is a herculean task. They do not let use cancel on the phone. You have to send an email. And on sending the email, they reply saying we are very busy and cannot process your cancellation now. I have to call them multiple times to have my account placed on a "30 day hold period for cancellation".And while I am trying to cancel my account and stop from having further services and be charged subsequently, they keep scheduling more services. This is a horrendous scam to have customers charged unlawfully inspite of the customers not wanted to be serviced. @betterbusineebureau @bbb I would like for you to investigate the process for a customer cancellation for this business. They clearly are practicing malfeasance in the private sector.
  

  Fox Pest Control HQ

  Date: 11/17/2023

  Hi ****, we are sorry for the frustration you felt when cancelling your service. Our Service Agreements explain that after the initial contract period, the service automatically renews on a monthly basis unless a customer provides written notice of cancellation at least 30-days prior to the next service. We appreciate your feedback on this process and will work to improve our customer experience. Sincerely,***************************** Customer Relations Team

• Review fromMary B

  Date: 10/30/2023

  Fox Pest Control demanded a credit card to keep on file when we first began using their service. We refused. *** agreed to bill us for any services instead. They did not. instead, they sent someone to our door randomly every week demanding money, but not presenting a bill. These "collectors" were in some cases wearing no uniform and offered nothing identifying them as Fox Pest Control collectors. In Early June, 2023, I had had enough and demended that they stay off our property and that I was canceling their service. I have a text message from them on June 21, 2023 acknowledging that the service was canceled.Not a peep from Fox after that, until last week when they left a recirded message that they were coming to "perform their service." When their Technician called to tell me she was on her way I wtold her not to come because I had canceled the servcice months ago. A very rude someone from Fox called me a bit later for more harassment, saying that I had not canceled and that she would be sending me a bill. They just left ANOTHER harassment message saying that they would be at my house tomorrow because I am "due for my last service".Why would anyone want these people on their propoperty or taking care of their home?
  

  Fox Pest Control HQ

  Date: 11/13/2023

  ****, we are so sorry for all of the frustration with billing. It is never our intention for you to feel harassed. I located your account, and I see that you have been working with the office to resolve your frustrations. I read in your notes that you have given your 30 days notice, and your account will be cancelled on 11/26/2023. Please reach out to our office with any further questions. Again, we are sorry that your experience has not been five-stars. Sincerely,****************Customer Relations Team

• Review fromChristie G

  Date: 10/30/2023

  We have had a contract with Fox Pest Control for about two years now. Every time I call for service the response is fast and the technicians friendly and knowledgeable. Today, ***** came to service our house and she was delightful. We discussed what the problem was and what she was going to do. She is just a great person, and you are lucky to have her as an employee.
  

  Fox Pest Control HQ

  Date: 11/01/2023

  Thank you for sharing, ********! ***** takes great care of her customers. She is detailed and caring! We are happy that you were pleased!Sincerely,****************Customer Relations Team

• Review fromBrad H

  Date: 10/27/2023

  Slimy conmen who try to wring every last cent out of you.- Door-to-door salesmen are pushy, lie about neighbors signing up, and don't mention until right before you sign that the service is a multi-year subscription contract.- The subscription involves making monthly payments for quarterly service. (?)- *********** doesn't do anything. They haphazardly spray something around the house and set a few mouse traps, which you could do yourself for a lot less money. No difference at all in the number of insects or mice.- Want treatment for one specific insect in your yard, one time? Sorry, that's a whole other subscription you have to commit to.- I asked about waiving their contract termination fee after I lost my job. They wouldn't give me even a cent. The "best" they could do is change my monthly payment to a quarterly payment.- When the time came to actually cancel, I had to hound them - they didn't answer their phone and didn't call me back for several days, almost until it was too late.Learn from my mistake and stay away. These guys are just like all the other pushy pest control scumbags who go door to door.
  

  Fox Pest Control HQ

  Date: 11/08/2023

  ****, we are sorry that you were disappointed in our services. It is never our intention for our customers to feel pushed into an agreement. If requested, we offer free in-between services as needed for pests covered under your agreement. I looked at your account, and I see that you have called in and discussed all concerns with our office team. We are sorry that we were unable to find a solution that would make you want to stay. Thank you for sharing your experience with us so that we can improve. Sincerely,****************Customer Relations Team

• Review fromJennifer A

  Date: 10/26/2023

  First of all, they prey on people as I was moving into my new home in a new area with the moving truck parked in front. Super friendly and giving a great pitch song and dance, but then you have no clue what you have signed up for 2 years. They charge you monthly but come maybe 5 times. You wait on hold forever to talk to a real person. One time it was over an hour. I did call them when my yard had fleas and they told me it would cost extra and couldn't come out for a week. My brother called who doesn't even use Fox and they told him they would come the next morning. Wow! I was mad and tried calling to be told there was no way I could get out of my contract. I see on here you do let people out so why do we talk out of both sides of our mouth? Also, when they do come they expect you to wait all day, no time is given!!! Wish I could run my business like this. Run!!! This is a scam!!!!!!! I want out from this scam of a business!!!!
  

  Fox Pest Control HQ

  Date: 11/07/2023

  ********, we are sorry for the frustration that you have been feeling! I would be upset too if I was on hold for over an hour. We had a busy summer, and we were very understaffed. We have since then hired more team members, and you shouldn't have a problem with that again. As for billing, The monthly payment equals 1/3 of the Quarterly treatment price. If you would like to change how frequently you are billed, please call and let the office know! We would also be able to send you a copy of your agreement if you would like to look over it. Again, I am sorry that your experience has been less than five stars. If you have more questions or concerns, please reach out to our office. Thank you for sharing your review so that we can improve. Sincerely,****************Customer Relations Team

• Review fromGino D

  Date: 10/24/2023

  Very nice people, but this service costs a fortune. The price got raised this year and I wasnt notified. Ive had their service for 3 years and theyve always come out when scheduled. *** called and left messages about what new problems weve had and they were never addressed. I called to cancel and they want a $250 cancelation fee. This is like a time share! I have to keep paying for this service until I die???? Three years is enough! This wont be the last they hear from me. My neighborhood association has been complaining about them going door to door to drum up business. *** told them that they are nice people and so on. Now that I know you cant get out of this contract I will tell them the truth!!!!!!!
  

  Fox Pest Control HQ

  Date: 11/02/2023

  ****, we appreciate you sharing your review. We are sorry that you were not aware of the price increase on your account. We should have been more clear about that. You have been a loyal customer, and I would like to see what we can do for you! We do need 30 days notice before cancelling the account. Please reach out to our office so that we can find a solution! Sincerely,****************Customer Relations Team

• Review fromRichard V

  Date: 09/23/2023

  Don't waste your money or sign a contract. They don't come back unless you call them and even when you do, the pest are still there. Then you have to pay a cancellation fee to get out of the contract which stinks because they are not holding up their end of the contract.
  

  Fox Pest Control HQ

  Date: 10/05/2023

  *******, we are sorry that you didn't see the success that you had hoped for. I pulled up your account, and I see that we came out for one free target treatment. Sometimes, it takes a few extra treatments for those stubborn pests! Please call our office when you have the chance. I would love to have you speak with a manager to help resolve your concerns. Sincerely,****************Customer Relations Team

• Review fromKristina D

  Date: 09/19/2023

  I wish that I could give a zero star review. After putting up with their two year contract I specifically gave them plenty of notice that I wanted to cancel any further agreement on 6/11/23. On 6/12/23 I noticed that they had charged my credit card for the monthly amount. I tried for weeks to get through to them to no avail. Finally I disputed the charge with my credit card company. A month later *** told my credit card company that I owed them the money. This is not true and they refuse to answer any of my calls. I'm extremely upset with this company.
  

  Fox Pest Control HQ

  Date: 10/03/2023

  ********, I am so sorry that you had frustration with getting your account cancelled out. I pulled up your account, and I see that ****** reached out to you on 9/23 to discuss your concerns. We were very understaffed this summer, but have since fixed that problem. I am sorry that you had a hard time reaching us this summer. Your account is now closed out. Thank you for sharing your feedback so that we can improve. Sincerely,****************Customer Relations Team

• Review fromEric R

  Date: 09/19/2023

  Used them at my last home until I moved this winter. The work was abysmal. They showed up (sometimes) and spent about 5 minutes on the property before leaving. They also charged me a couple times for service when they never showed. Now, I am trying to restart my service at my new home and I have called 4 times over the past few weeks trying to get someone to call me back and I have not heard from any one. I will not be using them in the future.Edit: 3 years later: Came to my new home to solicit new service. They were quite a bit cheaper than the service I was using so I gave them a shot. Less than a month in and Im done. Refused to do work that I requested when I signed up, and its impossible to get anyone on the phone. They charged me over $200 for their "initial service", which didn't even include what I asked for, then had the audacity to charge me a $250 cancellation fee when I didnt get what I signed up for. Terrible business I would NEVER do business with them again.
  

  Fox Pest Control HQ

  Date: 10/03/2023

  ****, we are sorry that you were disappointed with our services. I pulled up your account, and I see that we offered to send a manager back to your home to complete your service. It looks like you declined that offer and just wanted to cancel. Please, reach out to our office if you change your mind and would like to have a manager come out. Sincerely,****************Customer Relations Team