Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 207 Customer Reviews
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Review fromGary B
Date: 09/23/2022
I do NOT recommend using Fox Pest. Deceptive sales practice, plus I still have a pest problem
Fox Pest Control HQ
Date: 09/26/2022
Hi ****, we are sorry to hear you have been unsatisfied with your experience. We are eager to correct this and meet your pest control needs. Please call our office at your earliest convenience, and ask to speak with ****. He is our Office Manager and can address any questions or concerns you have with your service. We would also be happy to arrange a no-charge follow up treatment to address your ongoing pest activity.Sincerely,**************************** Success TeamReview fromSAMANTHA H
Date: 09/15/2022
DO NOT I REPEAT DO NOT USE FOX PEST CONTROL IN ************** OR ANYWHERE ELSE THESE HUNKIES WILL STILL YOUR F****** MONEY!!!!! THEY CHARGED ME THREE TIMES AND I HAD JUST STARTED SERVICES THE TECHNICIAN HAD BEEN OUT TO SERVICE MY HOUSE ONCE! PLUS THEY S*** DONT WORK!Fox Pest Control HQ
Date: 09/16/2022
Hi ********, we are sorry you were mistakenly charged $44 after your initial service. Our office has refunded this payment. You will receive no further billing or services from us.Sincerely,***************************** Customer Relations ManagerReview fromSingh
Date: 08/30/2022
Very bad experience came to my house so many time bring all stuff that I already used from ************** deport I told them every time they came to spray I used that its useless but they ignored me I thought I might not spray proper way so I let them but results same nothing happened after 3 month I decided to cancel, they want $150 cancellation charges when I asked why , they said its in the contract , I never get no contract , I m driving Uber so I met this sales man (*****)as my rider in the conversation he said Fox pest control very good just try if not satisfied cancel any time he mentioned initially changes, monthly changes but never mentioned cancellation changes, after paying alimony $400 & $150 cancellation changes no resultsFox Pest Control HQ
Date: 09/01/2022
Hi *******, we are sorry to hear you were disappointed in your experience. Service Agreements are emailed to customers the day they sign up to begin treatment, but it sounds like you were unable to review yours. Due to your dissatisfaction and continued pest activity, we have provided a refund in accordance with our money-back guarantee. If there is any further assistance we can provide, please call our office.Sincerely,**************************** Success TeamReview fromEric J
Date: 08/23/2022
Wanted to share my experience with Fox Pest Control.Moved from a different service I was basically happy with to them to save a little money and some additional services. I signed a 2 year contract with them that had a $199.99 initial fee, a $54.99 monthly fee and a $150 early cancellation fee. I (verbally .. mea culpa) discussed the cancellation fee with the sales rep who stated if I had three issues that were not resolved, I could cancel without the cancellation fee.After the first treatment a few days later, I had a simple question regarding the treatment and the placement of bait boxes around the home. I provided my question in service feedback, an email and follow up email and a phone call. There was no response for more than 2 weeks. At this point, I cancelled the service figuring if they cant respond with a simple question in two weeks how could I trust them to show up if I need them between scheduled services if needed.Two days after I sent an email cancelling my service I received an email, "In order to maintain the privacy and security of your account, we will need you to call our office and speak to a manager before we can make any changes to your account." I called, spoke to a kind but powerless rep who checked with "her management" and then let me know I could cancel but they would not waive any of the fees.So I wound up paying $199 +$54.99 + $150 or about $400 for one, partially performed, treatment.I am also a real estate broker - my agents and I need partners who, not only do the job, but do the right things and communicate well with our clients. Fox does not meet that criteria.Maybe others have had great experiences wth Fox, but wanted to put this "data point" out there.Fox Pest Control HQ
Date: 08/27/2022
Hi ****, we apologize for our poor communication and regret losing the opportunity to work with you. Because of the issues you experienced, we have refunded your early termination fee and your August monthly payment. We appreciate your feedback so we can see where we have cracks in our procedures and can work to fix them. If there is any further assistance we can provide you, please feel welcome to call our office.Sincerely,**************************** Success TeamReview fromJamie F
Date: 08/22/2022
THE *** OF A B**** NEEDS TO LEAVE ME THE **** ALONE NOW BEFORE I FIND THE ***** NUMBER AND CALL YOUR DUMB A**Fox Pest Control HQ
Date: 08/25/2022
Hi *****, we are sorry for any inconvenience our team member caused you. In order for us to better help, please call our office at ************.Sincerely,*******************.Customer Success TeamReview fromEric M
Date: 08/15/2022
Fox Pest Control has been servicing our home for several years and has done an outstanding job! **************** is our Pest Control Technician and really knows his business. His cheerful demeanor and desire to do a job well done is quite a nice experience.************Fox Pest Control HQ
Date: 08/15/2022
Thank you, ****, for your review. We are happy that you have been impressed with ******* He works hard to provide his customers with the best service. Thank you for choosing Fox!Sincerely,****************Customer Success TeamReview fromNancy S
Date: 08/04/2022
I pd to have a swarm of bees above my door sprayed and killed well they came and sprayed the guy told me that should do it but yet the company thinks I shouldve kept on paying 100 and some dollars a month for three months well as of today the bees are swarming above my door againFox Pest Control HQ
Date: 08/08/2022
Hi *****, we are sorry to hear the bees have returned to your home. Multiple treatments can be necessary to eradicate certain pests. We would be happy to come back and perform another treatment. It looks like you cancelled your service in July, so please call our office to schedule. We can either help you resume your previous service plan, or we can arrange for a single treatment if you prefer.Sincerely,*******************.Customer Success TeamReview fromDino S.
Date: 07/25/2022
Had mice and bugs due to half our deck being demo'd. They assured us they could take care of the problem. 10 months later and about $700 later, I still have bugs and mice. When I called to tell them that I don't want the last quarterly service and to let my contract expire, they told me that would cost me an additional $150. I do not want their spray on my property anymore and they are FORCING me to accept it, otherwise they will charge me a cancellation fee. I do not recommend this service for two reasons. It does not work and the customer service is atrocious. The people are nice, but they must have antiquated systems and ownership.Fox Pest Control HQ
Date: 07/26/2022
Hi Dino, we are sorry that we have not yet resolved your pest issues. We have an excellent track record managing rodents and insects, but each situation is unique. If we are truly not able to get you relief, our service does come with a money-back guarantee. A member of our team will call you shortly to discuss the issues you are experiencing and recommend some solutions. Sincerely,*******************.Customer Relations ManagerDino S.
Date: 07/26/2022
Thank you for your response. It appears a contract was never signed. I have cancelled my service without any fees.Review fromMarsha D
Date: 07/23/2022
First I hate companies that send salespeople out door to door. It was a horrible time for us. I attempted to be kind and let the salesman know. He still continued his sales pitch until I basically had to have my say and shut the door. When someone says they arent interested please tell your people to stop. Telling me about all of my neighbors who have recently signed contracts with you isnt going to change my mind. Stop being so pushy.Fox Pest Control HQ
Date: 07/25/2022
Hi ******, we apologize for the inconvenience we caused you. Thank you for your feedback so we can improve. If there is any assistance you need from us, please feel welcome to call our office.Sincerely,***************************** Customer Relations ManagerReview frommavis c
Date: 07/13/2022
This company be careful what you sign for its misleading a door to door sales offered me the service never told or showed me in paper that i sign up for the term agreement with a termination fee until I sold my home and asked for a cancellation I was advise I am breaking a contract. They are misleading I do read I sign for but no one before I sign up advise of their agreement.Fox Pest Control HQ
Date: 07/14/2022
Hi *****, we are sorry for the misunderstanding about your service. We always want our customers to have a clear understanding of their Service Agreements, and we apologize if we failed to do so with you. You should have received a copy of your Agreement by email the day you signed up for service. Our records show yours was sent in August of 2020. If you would like a new copy, we would be happy to provide one. Your service is transferable to your new home, so if you'd like to resume service until the end of your contract, we can arrange that as well. We appreciate you entrusting us with the care of your home, and we would love to make up for the frustration you experienced.Sincerely,***************************** Customer Relations Manager
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