Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 192 Customer Reviews
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Review fromJill G
Date: 03/30/2023
******, is a professional who always has a pleasant word and a smile. I schedule my appointments and specifically ask for ******. I know that he will be thorough and the work will be complete.Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for ******. He is meticulous and never skips a beat and I know I am well protected from pests!Thank you ****** for your continued efforts on my behalf. They are ALWAYS appreciated.
Fox Pest Control HQ
Date: 04/06/2023
That is great to hear, ****! ****** goes above and beyond for his customers. We are lucky to have him on our team. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromVincent M
Date: 03/29/2023
***** welcome me with such great vibe and awesome customer service! She performed her diligence of work and explained everything that needed to be done. Our tech was very polite and professional on getting the job done. Overall, i recommend this company!Fox Pest Control HQ
Date: 04/06/2023
Thanks, *******! We are happy that your service went well. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromPam G
Date: 03/19/2023
I have used Fox Pest Control for a few years now and am happy! They are reasonably priced, and be aware you can negotiate a little bit. I like that they let you know when they are coming, and my technician, *******************, is so polite and hardworking. We have a lot of cockroach bugs - for some reason in our neighborhood- always trying to get in and I find dead big ones all the time around the doors because of the pest control working. I originally hired them about **** ants, they were so bad outside.. crawling in and on the foundation. They were really embedded and it took 6 months. ***** addressed this specifically every time.Fox Pest Control HQ
Date: 03/20/2023
***, we are happy to hear that you have been pleased. You are in great hands with *****! He is thorough and experienced. He knows how to handle ******** situation! Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromGinger J
Date: 03/16/2023
Fox Pest Control leaves me with a pest-free home AND peace of mind which is priceless! The technician couldn't be more friendly and kind (to me and my dog). She is also extremely professional.Fox Pest Control HQ
Date: 03/20/2023
******, thank you for sharing your review with us! We are lucky to have the best technicians and customers. We are happy that you have been pleased. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromKathy E.
Date: 03/10/2023
***** came to perform my quarterly spray & replace my bug strips. She explained very thoroughly exactly what she would be doing & how long it should take. After she was done, she explained everything she had done & even left me extra bug strips. Very professional & polite. I have never had any problems with this ************** got rid of my ant problem. I recommend this company!Fox Pest Control HQ
Date: 03/15/2023
We are happy to hear that, *****! Lexus is thorough and professional. She goes the extra mile for her customers. Thank you for sharing your review!Sincerely,************************ Relations TeamReview fromAnthony J
Date: 03/04/2023
My wife signed us up for fox pest control service through a door to door salesman who was very pushy. An appointment was scheduled for a technician to come spray our home and lay out two traps and set a few ant baits. When they finished the work I signed off on it and paid them a little over 300 dollars. What we didn't know was somehow we signed up for a two-year subscription to their services. I would of never signed up for this service. I was happy paying them to come one time per year. What I did next was cancel my debit card so that they would not have to charge me 65 dollars per month. What I didn't know was in order to cancel the service I would have to pay 150 dollars. When I called customer service they were rude and showed no empathy. They kept to the fox script and kept referring to the contract. They said statements like "you should of read the contract" or "you signed your name on this". The only thing I signed off on was when the technician completed his work at my house. When I asked them if I could just pay the 150 dollars to cancel they said yes, but I also had to pay what I owed for the subscription cost for 2 months. Now this makes no sense, because they only came to my house one time. I will never refer this company to anyone. The cancelation fee and monthly subscription service should be communicated up front and not buried in the small print. My wife did not know she was signing up for a two-year subscription service.Fox Pest Control HQ
Date: 03/22/2023
Hi *******, we apologize for the misunderstanding about your service. Our Office Manager has reviewed your account and waived the balance. No further services or billing will occur. If there is any other assistance we can provide you, please call our office.Sincerely,**************************** Relations TeamReview fromGlen W
Date: 03/02/2023
I have been with FOX for several years and I love that when ***** comes to treat my house the first thing she asked about was my ********* had some spider issues and she went to town last treatment and no problems now. She knows me and is truly concerned about me and my family.Fox Pest Control HQ
Date: 03/08/2023
****, we have some great technicians! ***** takes the time to get to know her customers and their needs. We are lucky to have her serving our customers. Thank you for sharing your review and for choosing ***!Sincerely,************************ Relations TeamReview fromRonnie C
Date: 02/07/2023
***** did a great job and was very professional even as she worked in the rain. MRCFox Pest Control HQ
Date: 02/08/2023
Ronnie, thank you for sharing your review. Lexus is the best! She does whatever it takes to make sure her customers are taken care of. We are happy that you were pleased!
Sincerely,
Rachel J.
Customer Relations TeamReview fromCarlos C
Date: 01/20/2023
Our tech, ***, did a fantastic job at our home in ************** and explained everything he would do. He listened to our concerns and took care of the problem. We are pleased with Fox Pest Control.Fox Pest Control HQ
Date: 01/23/2023
******, thank you for your review. *** is great! He is thorough and experienced. We are happy that you were pleased!Sincerely,****************Customer Relations TeamReview fromDianne Y.
Date: 01/09/2023
Poor service. Always showed up when no ones ******** had to keep calling them back to complete service. I called branch & was promised future appts would be scheduled in advance. This still didnt happen! The branch said they had been texting my work number which is a landline! We all know you cant text a landline. They would have received an invalid number message. I emailed Fox pictures of their techs still messaging me right before they came to my house so I proved they had my cell number & were texting it! I talked to **** at office on 10/13 from my cell and was promised issues would be fixed. Same thing continued. I work out of town and tech always texted my cell right before they came! I asked to terminate the contract at no cost and they refused!! They are billing me $150 early termination fee. I would avoid this company! I also had previously reported I didnt see any signs of exterior treatment and got no reply. Its the office staff responsibility to input customer information correctly. Very dissatisfied!
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