Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 207 Customer Reviews
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Review fromAmy J
Date: 12/29/2022
We have had Fox Pest Control quarterly treatments for several years now. Today *** was ************** and did a great job. He listened to the issues I have noticed and addressed them. He completed the treatment very thoroughly, and was very knowledgeable. Thank you!
Fox Pest Control HQ
Date: 01/03/2023
***, we are happy to hear that your service with *** went well! He takes great care of our customers. Thank you for sharing your review and for choosing ***!Sincerely,************************ Relations TeamReview fromGreg N
Date: 12/21/2022
Today, Fox Pest Control technician Ray performed pest control around the perimeter of our house. *** was knowledgeable and provided a professional service. Thanks ***!Fox Pest Control HQ
Date: 12/23/2022
****, we are happy to hear that! *** is professional and skilled. Thank you for sharing your experience with us!Sincerely,************************ Relations TeamReview fromKathy M
Date: 11/29/2022
Very poor followup. They push me around when i asked them not to come for service after they jacked the price without notifying me. Yup! Just generously took what they wanted out of my checking account with no prior warning or authorization. So i asked they NOT come out. So instead, they rescheduled the appointment without my knowledge, came to my house (trespassing) without my knowledge or authorization then stole money out if my checking account. As i called them to follow up as to why they push people around, why would i reschedule something when i was obviously unhappy with their unannounced rates. Crazy! I called a week ago , was told they were going to pull the tape and call me back later still waiting. Bank is already on alert too.Fox Pest Control HQ
Date: 11/30/2022
Hi *****, we apologize for not getting back to you sooner to resolve these issues. A member of our management team (******** or *****) will get in touch with you shortly to address your concerns. If you still wish to close your account, ******** or ***** will be able to help you with this. We would love to continue working with you, but either way, we will do our best to set things right.Sincerely,********************Customer Relations ManagerReview fromColleen M
Date: 11/29/2022
We have had a quarterly contract with Fox for several years and have always received prompt, professional and courteous service. Today Lexus was our service provider and once again she provided the excellent treatment we have come to appreciate.Fox Pest Control HQ
Date: 12/02/2022
*******, thank you for sharing your review. We always love to hear that our customers are happy! Our team works hard to provide you with the best service. Thank you for trusting Fox with your home over the past several years! We appreciate you!Sincerely,************************ Success TeamReview fromDanielle W
Date: 11/18/2022
Great service! ***** was very thorough and very nice. I have had them for over 7 years and couldnt be happierFox Pest Control HQ
Date: 11/29/2022
********, we are happy to hear that you have been pleased! Our team is dedicated to providing you with the best service. Thank you for trusting us with your home over the past years!Sincerely,************************ Success TeamReview fromGreg G
Date: 11/16/2022
Their office staff is incompetent. We have requested to cancel service for months and they continue to send technicians and bill for services that have been cancelled. They are unprofessional and continue to harass us for services that are not wanted.Fox Pest Control HQ
Date: 11/17/2022
Hi ****, we are sorry for the frustration you have felt. It looks like the only notes we have in your account regarding cancellation are a request to cancel an appointment at the start of this month. Our office will contact you shortly to sort this out. We appreciate the time you have spent as our customer and hope you will contact us again if we can help.Sincerely,**************************** Success TeamReview fromCosandra D.
Date: 10/17/2022
I have been very satisfied with Fox Pest Control. My technician ***** is professional and communicates with me before the process start to see if I need anything specific done what and let me know what she will be doing. I always see dead bugs and pest everywhere after they finish which lets me know that the product and system they use work. Love this company.Fox Pest Control HQ
Date: 10/18/2022
Thank you, ******** and ****, for your positive review! Communication is key to a successful service. ***** is great and takes excellent care of her customers. She is thorough and professional. We are happy that you have been pleased. Thanks for choosing ***!Sincerely,************************ Success TeamReview fromAdam F
Date: 10/06/2022
Services werent ever rendered after my initial fee. I emailed them about canceling my subscription because I was lied to by **** who was a door to door salesman. He said I could be paying for $65 per month and to my surprise I wait an entire month and nothing after. I canceled my subscription via email and theyre still charging me. Made me sign a contract without intentionally knowing I was paying a subscription system. Regardless no one helped me. My bug problem didnt go away so I documented video of my house being swarmed by insects (thousands). They told me to leave a message, and I did. Havent gotten back to me but apparently they sign people to contracts and dont provide services. Advertising is wrong, and their commitment is non exisitant. It wasnt until after I back charged my $65 via my bank that they it caught their attention and they sent someone else out the very next day. I told him (very nice guy) that the original salesperson lied to me to sign into something that never works. I have had it up to here with their support. They have a recording video of people claiming to be at my home when I work from home. No one ever rings my bell, my dog barks whenever someone is here. With that said, they are attempting to charge me a fee to exit my contract when in fact its illegal for a company to offer a contract and then never deliver. I pay $65 per month for literally nothing. $2 per day for a company that lied, and never resolved the problem they claim to fix. So wrong I just dont know what to do. Definitely lied to me. They had me write my stuff on a tablet which honestly scares me because I dont think they are putting their customers first. Worst pest control company I ever had. Ill do all this myself.Fox Pest Control HQ
Date: 10/07/2022
Hi ****, we apologize for any misunderstanding about your service plan. Our office has been trying to reach you to address these concerns. Please call back at your earliest convenience, and ask to speak with ****. We are eager to correct these issues and set things right with you.*********,**************************** Success TeamReview fromLindsay D
Date: 10/03/2022
Fox Pest Control has such laughably, unbelievably bad customer service that it's too much to be specific because no one would read the novel I would have to write to include every ridiculous mistake they made. Instead, I figured I would just make a list of things you can and cannot expect Fox Pest Control to do:-Don't expect to call them with a request for a service and then get that service as discussed. They will often show up unprepared and clueless.-Don't expect them to come the time and day you agreed upon. They will just not show up or schedule appointments different days than you discussed. Basically, clear your whole day and hope for the best.-Expect incompetence when you call. Whoever you are talking to doesn't even understand the services they are telling you about which is likely the core of their communication issues. Even the technicians will tell you they are clueless and that says a lot. I was told they live in **** and don't know what they're talking about from one of the men that serviced my house.-Don't expect that you will ever be able to talk to anyone other than said incompetent phone answerers. They'll be the only ones you will ever get on the phone, regardless of who you ask for.-Expect to be hung up on.-DON'T EXPECT THEM TO GET RID OF YOUR PESTS. I put this in caps because, at the end of the day, if they had at least done this, I wouldn't even be writing a review. After using their services for months, they have managed to kill zero mice. If anything, they just made sure there were snacks for them in the attic.Ultimately, this is a case of brazen incompetence. They are unable to perform their jobs at the most basic levels, yet they are so confident in their delusions of success that "customer service" is unapologetic and rude. I never take the time to write a review, but I've also never seen a company that was so bad. I've gotten to the point where it's so bad, it's entertaining. ******** law of customer service.Fox Pest Control HQ
Date: 10/05/2022
Hi *******, we are sorry for disappointing you in the past. Our Branch Manager, *******, let me know he is working with you to address your concerns and improve your results. We are eager to increase the comfort of your home and provide you with the service that has earned us our A+ BBB rating. Please continue to keep us informed about how you feel things are going.*********,**************************** Success TeamReview fromMaxine W
Date: 09/27/2022
My Fox Pest Control service technician has always display professionalism. Additionally, every employee I have spoken with has also been professional. I have never been mislead on cost, time frame of pest expulsion, or appointment times. Many times I have had to change appointments and *** is always accommodating. I have lived in the 757 area code for forty-seven years and understand the challenge of keeping a pest free home. The cost of $105 quarterly with unlimited visits and a professional staff is a bargain! I have and will continue to refer family and friends to consider Fox Pest Control to eliminate their pesty bugs.Fox Pest Control HQ
Date: 09/28/2022
******, thank you for sharing your experience with us. We love to hear when our customers are happy. Our team is dedicated to providing your with the best service. Thank you for choosing ***!Sincerely,************************ Success Team
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